Report on hours when service desk requests are logged
Hi We use service desk plus, web version. I am wanting do get a report of calls logged by hour to help establish staffing levels - is this possible? I am looking for a bar chart by hour of day showing number of calls logged each hour - is this possible?
Configlet to Reboot Switch
I have ran a configlet to upload the latest firmware to my switches. reload Y end I now want reboot them in batches but when I created a configlet with the following I get an error reload You haven't saved your changes. Are you sure you want to continue
change directory recorded_files and rec
Hi, How do I change directory recorded_files and rec to another location, for example in storage nas thanks for your help
How do I disable the option to transfer files via ssh?
Hi, How do I disable the option to transfer files via ssh? Thanks
Generation of API Key in managed engine trial version of servicedesk plus
I want to generate API key for integration with managed engine service desk plus but i cannot find generate api key link anywhere in trial version of managed engine service desk plus . is there any step by step guide for that .
[Announcement] Free OpManager Training series starting from September 13, 2022
OpManager Free Training Season 4 Greetings from ManageEngine! Our free, four-part webinar series will help you determine the root cause of your network issues quickly and reduce MTTR. Register to enroll in all four parts. Sessions are scheduled for
SDP zia bot chat masked specific words (foul words) when detected
Is it possible in Zia bot chat to masked any foul words when detected?
Character marks appear in Password
Dear All, Currently, in the process of changing Password, I have discovered that there is a Unikey/Vietkey character mark in the Password for Users in Vietnam Region. Because here User uses Unikey / Vietkey as the main, so when changing Password, there
Hardware report: device with SSD
Hi ALL! I need report about what PC/Notebook used SSD disk. How to ???
ADAudit Plus Laps Report
We are looking to audit our LAPS password attribute reads, but we do not use the GUI tool from Microsoft to read the password attribute. The current LAPS Password Read report only seems to get the events that are generated by the gui tool and not the
[New Release] ADManager Plus' latest build 7170 with dynamic distribution groups report is now live!
Hello everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7170. Here's a glimpse of the build highlights: Features: Dynamic distribution groups report: Obtain a list of the dynamic distribution groups in
ManageEngine security advisory
Yesterday there was an email message from security-advisory@manageengine.com with a "ManageEngine security advisory". How do I subscribe there?
openssl 3.x
Referring to https://pitstop.manageengine.com/portal/en/community/topic/does-endpoint-central-use-openssl-3-x-x-branch Is ADAudit Plus (or any other product from ManageEngine) using openssl 3.x? Reason: CVE-2022-3602 and CVE-2022-3786
[SD-106990] Unable to add or search by column name "Site" due it to be removed
It appears since upgrading to 14000 - 14004, we are missing the ability to re-add or use the column "Site" to reappear in the Users list and search by this column. The column was there before the upgrade and is now gone completely. You also cannot go
Sync On-premise EC(with MDM) + AD with G Suite Directory
Hi ALL We have onpremise EC + AD and want sync it with G Suite Directory if i try add domain i have error: Error 400: invalid_request Access blocked: ManageEngine MDM’s request is invalid You can’t sign in because ManageEngine MDM sent an invalid request.
Adding custom scripts?
ManageEngine SDP is missing a key feature on templates and that is a user name injector/placeholder for the currently logged in user that is responding to a ticket. We need to be able to inject the current user name (object property `sdp_user.USERNAME`)
IT analytics in 90 seconds: Improve technician proficiency with ease
A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports. If you're not already using Analytics Plus,
[SDF-44841]How do I Edit the Requests Dashboard Widget?
The Requests Dashboard widget is great but it shows weird columns for requests by technician that are unhelpful, I would like to select which columns are shown in this dashboard, is that possible? I have created what I wanted as a Report and then a widget
What email commands are limited to a requester?
This comment was in another question; "If the email is sent from the requester's email address, the requester can perform limited actions with the email command, such as creating." Is this documented anywhere to show the email commands available to a
Source for User Logon Reports\Logon Failures
We don't use all the aspects of AD Audit Plus, just a select few. Most of the reports we need work fine from the audit configs we have. However, under "User Logon Reports", LOgon Failures, Logon Failures based on users, failures due to Bad Password,
How to know that installed manageengine service desk is 32 bit OR 64 bit architecture
I want to know architecture of manageengine servicedesk plus which is installed on premise server.
How do I create custom groups for configlets?
Im trying to automate my switch firmware upgrades and we have a pretty good mix of SG switches. Ive been testing this on some of our SG350 switches that need the latest firmware release. I found I can use just a simple script execution configlet and use
Microsoft Flow Injection of a ticket
Has anyone used Microsoft Flow to API inject a ticket? I would like to build a "wizard" in PowerApps to "On-Board" our Employees. Currently we do it via a SharePoint Form and a flow that emails the data. I would like to be a little more efficient by
[SDF-106791] Change reporting - need to add 'Review'
HI Can you please add the column ' Review' to change management reporting? I use this and it is not available to display to my technicians in a change report:
CustomScripts.js
Hello, I can not get my ServiceDesk\custom\scripts\CustomScripts.js file loaded in the views. Can you help me? (it works on Linux)
Upgrade from build 9121 to 9200
Hi everybody, I have a problem when I want to migrate the build 9121 to the build 9200. I get an error: Unable to start the DB. Possibly server is running if so Please shutdown the server (or) Previous upgrade is failed and the
SIM Pin Android 12
Hello, we are running some Android 12 devices (Samsung Galaxy XCover 5) without Knox. All these devices/SIM are PIN enabled. When rebooting or starting up the device, the SIM Pin dialogue comes up for a few secons and then hides behind the kiosk. After
OAuth Office 365 Issue
Good morning, I have run into an issue with setting up OAuth now that Microsoft has finally removed SMTP incoming from our tenant! We have set everything up as detailed in the guide on YouTube and after we click "save" the o365 pop-up appears asking us
[SDF-60606] Are there any "last replier" and "last reply" variables for email templates?
We like to create a reply template, but there's no way to find out who has replied and what he has written. There are only variables for description, technican and requestor, but that's not what is needed. Thx. Adam
Custom Query on Task's estimated effort of technicians grouped by projects
Hi all, I would like to create a custom query report as below, but I want to show projects which are not status=closed only: Please help. Thank you in advance.
Re-opened report
HI One of my support groups are constantly receiving replies after the request has been closed. That is just how it works for that group. At the end of each week, they have to submit a report showing how many requests they closed. It's a little unfair
Asset Disposed on Date report
How can we generate a report of Disposed assets with the date and by fields?
Inventory information - currently/historic deployments
Hi, Before I suggest this as an idea thought I'd ask if it already exists incase I just don't see it in the app. In Endpoint Cental Cloud version you cannot see what existing deployments/patch runs the computeris a member of. Other similar products
Multiple monitors with HTML5 viewer
Our company is new to the ManageEngine suite. One of the big hurdles I have run into myself and other reps is the lack of proper multiple monitor support while using the Remote HTML5 viewer app. I was able to find the Active X viewer does support multiple
[SDF-32892] Filtering assets
Wouldn't it be nice to be able to "save" a filter in the asset screen? Every day I go into assets and I want to show only those computers in my department (about 190 devices) rather than the entire organization (950 +). It would be wonderful to simply
Get email form MS-Exchange online
Hi team: Last month I had an issue getting emails from MS Exchange Online. The root course is that MS turns off the Basic Authenticate (POP, IMAP) on my Exchange Online system. I have fix they allow me to turn it on again. But Microsft notes me that next
Problem with Certificate
Hi we have created a cert from our internal CA, and uploaded it as per the KB, but it says they cert isn't valid. All the names are correct, and the certificate chain is also valid. There are no errors when importing the cert. The only thing i can see
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Auto align text to the right
Hey We have Hebrew speaking technicians and the want the text in "reply" to be auto aligned to the right instead of left.. is it possible?
Presenting ServiceDesk Plus MSP version 13: Zoho's AI Zia, Teams and Outlook integrations, and more
Hello there, Greetings from the ServiceDesk Plus MSP team! We know firsthand that running an MSP business entails dealing with a flurry of unexpected challenges. With some of these in mind, we have worked tirelessly to improve ServiceDesk Plus MSP
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