Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
Report request for progress on specific project
I need a query to give me detailed progress and updates on a specific project (projectid = 76) What are the updates on each task and comments
Inactive user on "resources report" - how to delete him from the list?
Good Afternoon, I generated resources report and I can see that in all passwords one user have read permission but that user was blocked and he shouldn't be there. I checked user access snapshot and teoretitcly user have that access but when I tried to
User Reports - Recently Modified
I have been running the report for recently modified user accounts and I'm trying to figure from the report if there is a way that it can show what was modified. We have had a large number of accounts modified, but have no idea what was modified. Thank you
14005 Dashboard: Request By Technician links no longer opens fully functional window
Looking at the Request By Technician view, and clicking one of the number (whether total or tech count) No longer opens a new tab, but an alert window: That is missing functions you get (Actions button chiefly) that you get when opening a view on the
"User does not have sufficient privilege." when accessing from Chrome
Good afternoon, We have recently purchased and began configuring ServiceDesk Plus to deploy in our organization. This week we began demonstrating the new HelpDesk to staff, however today all requesters and technicians are having an issue when attempting
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
Patch Tuesday November 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-11 Security Only Quality Update for Windows Server 2008 (KB5020005) (ESU) (CVE-2022-41073) 2022-11 Security Only Quality Update
Trouble getting started with the API - C# .NET
Having trouble finding a good method of communicating with our new ServiceDesk+ server. I'm trying to do some simple request-based operations and I keep getting this back: I can provide more detailed information, but I've tried so many different configurations that I could spend all day typing what I've found that didn't work, I was hoping someone could provide me with a C# code example that did work.
Service desk plus REST API + .Net Code
Hi, Does anyone implemented below operations using .net code and SD plus REST API? If yes please provide the code examples. 1. Get Request 2. Add Request 3. Edit Request 4. View Submitted requests by user 5. View assigned requests for IT user Thanks Praveen
Failed installation agent with GPO
Hello team, I have tried to install an agent with GPO scheduler following the below link: https://www.manageengine.com/products/desktop-central/installing-agents-gpo-scheduler.html The Windows installer started even the folder "DesktopCentral_Agent" was
Network scan - Local Asset Credential not succeeded
What is the reason credential not successed in Windows 11 workstation when perform network scan? I am 100% sure the credentials is correct and both target and probe firewall is disable.
OAuth for EWS with Local Authentication users
Good morning, I have a couple of questions before I setup our OAuth for SDP Mail Settings. We have a mix of users in our on-premise portal. Most of our users are using AD credentials. We also have external users that use Local Authentication accounts.
Best practise SAML authentication for Internet Published Service Desk Plus?
We published a service desk plus onpremise into the internet, what the best practise for implement SAML (Microsoft ADFS server) to working securely from inside network and Internet? Do we have to publish the ADFS server to internet?
basic how to on widget creation
Hello! We are getting off the ground with our system, and we're looking at how to build widgets for our dashboards to help our monitoring of tickets. The majority of widget building topics seem to involve the self-service portal, which we do not use (we
Vulnerability Database Attempting Update from ManageEngine
My Endpoint Central is set up to run on an isolated (closed) network. I have the proxy set to (No Connection to Internet) but the server continues to attempt to reach out to ManageEngine. I import my UpdateDB folder, and run Update Now, and the database
postgresql health monitor is unknown
As you can see from the picture, the health of postgresql monitor is unknown I tried to stop and start the service but the issue still remains
Not not view requests after version 14.00 upgrade (Request custom filter is not migrated due to unsupported conditions)
Hi, I upgraded to 14.00 and got emailed the below. Since the upgrade I cannot view the request list, everything else seems fine. Looks like I have a filter view but no way to reset it: During the current migration, some request Custom Filter is not migrated
Upgrade to the latest Secure Gateway Server build
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Separate Table Settings for each View
You can set up custom views to display rows based upon selected criteria. It would also be nice to have a table setting for that custom view so that I could see additional columns for just that specific view. Right now, if I want to see the column in question, I have to change the table setting, which is global; it affects all views. I only need the column for one view.
Integration with Azure DevOps
We'd like to see integration with Azure DevOps to help us escalate Problems to our internal development team as well as integrate development releases through Change Management efficient with minimal duplication in data input across the two products.
Default request view and progression
Hello, Is there any way to administratively dictate the columns of the request views so everyone see the presentation in the same way? Force a default sort? Also, continuing with the need for consistency, is there a way to force a certain on technicians
Is there any Script to send the email to Other Email Id . when Approval status changed to Approved. (Service Request Approvals)
Say, we have server request form with Approval Stages(1,2,3,). I need add a business rule to sent Email id which is not a part of that request (other person). when Stage 2 Approvals completed or Stage 3 Triggered. regards Surendar raja
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90097) on this
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
Mail Sending Failed
Hello After hours of fighting to get email working, the server has been setup to use OAuth with EWS and it all seemed to go fine. After trying to "Send a Sample mail", i get an error "Mail Sending Failed" and the under that message in red is another message
How to create two request from same email?
Hi, If I send a test email to two different support groups - it will not create a request for each group. It creates one email for the TO group only. CC group request is not created. As it says in recent readme for version 13010 - it sounds like that
Optional Forced Reboot ?
Is it possible to force a reboot of PCs if they haven't restarted/rebooted in X number of days? There's no need to enforce it for end users that are rebooting regularly, but if they go for 7 days and haven't restarted, we'd like to make them. Of course,
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
O365 Intergration guide
Hello We have recently installed and started to test ServiceDesk Plus, all looks great thus far, but I am having some issues with setting up email to O365. There seems to be no clear instructions on how this is performed. Could someone point me in the
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Changing the status to "hold", make it mandatory check box Shedule status cahnge
When changing the status to "hold", make it mandatory check box Shedule status cahnge (check the box) do not save without setting.
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
custom trigger setup
I'm following the instructions https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/problem_changemanagement/change-custom-trigger.html. I try to create a trigger, but an error comes out: "Check for extra space in executor
Requests page isn't loading after upgrade
Hello! We've upgraded to version 14000 and after that some of our technisians have problems with opening "Requests" tab. It is stuck on loading and doens't show any tickets.
Ability to search and auto-complete the Category / Subcategory / Item fields
We have Category, Subcategory and Item all mandatory in our request closure rules. We currently have an issue where technicians occasionally can't find the appropriate category for a request and so simply file it under Other to get the job done. This leads to inaccurate reporting. I would propose a fourth box (perhaps optional per-template) that allows free-text entry with inline suggestions from all three levels of the tree. If the user selects one, the three fields are populated automatically.
[SDF-100334] Import Request permission
Hello, Please can you confirm how I can give a technician that is not SAdmin permission to Import Requests? They currently only have the option to Export Requests. Many thanks Lisa. SQL Your Version : 13.0 Build 13005
ESP_App shown in flow analyser
Dear all, Is there any way to exclude ESP_app from flow analyser reports? I mean to get full insight in only traffic between real sources and real destinations, because I saw that flow analyser report lists two tunnel IP endpoints as source and destionation
[SD-106632] Request button not working after upgrade to version 14
Endpoint Central Cloud - Group Managers & quick group add option
Hiya, 2 ideas here Idea 1 - Group Managers permissions A limitation I don't like with Endpoint Central is that you have to be an admin to update groups. For example, in our environment, we don't want our Desktop Engineers to be able to deploy to servers.
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