14.1 Build 14101 Threaded responses missing?
Before the update all our email replies would contain the thread of replies before it. After the upgrade we its only attaching the original ticket details even when in the 5th reply in. This makes it harder for our users. How do we go back to the old
Report to view the reopened tickets
Hi, Please provide us a query to generate a report of the reopened tickets. Also we would like to know where to make the ticket status has to be made the field mandatory as "closed" before reopening a ticket.This is because users are able to reopen a ticket which is just resolved not closed. Thanks & Regards Silsha
New - Desktop notifications - how to install for all and control
Hi I am interested in using the new feature - desktop notifications. But I have questions. How do I allow all of my technicians to have this feature? Do I have to go to every single technicians desktop and enable it - or is there a way to enable it for
Hi...Need to show Technician Mobile Number to notify requester when a request is assigned to a technician.
Hi Experts, In our Previous tool, we informed technician name and mobile number to the customer once our technician assigned the ticket. but in ManageEngine, this option is not present rather requester mobile, email present here (but it is not required ...I need Technician Mobile, Technician Email option here ---see attached file from ME) Note that, our customer don't want to see technician details by clicking request details rather they want to see this info in mail subject line. Can you suggest
Is there any way to allow technician to raise ticket on behalf of any requester?
Hi, Currently, technician can raise ticket on behalf of himself or any technician of his/her group but Technician can raise any ticekt on behalf of requester i.e end user. is there any work around? I am using ME SDP Standard Edition 14.0 14003 MSSQL
Security Level Checking
Is there a way to prevent Desktop Central from constantly nagging us about the "Security Level" of our instance every time we log in? We get it. Some of these things are never going to be enabled in our environment.
Add Notes > "You cannot mention requester in private note"
Hello, When working on a submitted Incident in ServiceDesk, and I invoke the Add Notes window, and in the body of the note I Tag another technician (e.g. @evelasco ) to notify that technician of my note and DE-SELECT the option titled "Show this note
ADSelfService Plus won't autostart
ManageEngine ADSelfService Plus Free tool, version: 6212 Hi, I upgraded my server from Windows Server 2012 to Windows Service 2019. I've done it the lazy way, so inplace upgrade. After the upgrade ADSelfService Plus won't autostart on reboot. When I start
Add license in Opmanager
Add license in Opmanager
How to create new read-only user on postgres
Hi, I need to set up a DB user (Postgres) to read some data from servicedesk db. I tried to follow this official guide https://pitstop.manageengine.com/portal/en/kb/articles/remote-read-only-access-to-database-for-postgres-customers , but I got stucked
Out of office message when assigning to a technician
It would be nice if when a technician is Out of the Office, that if you try to assign to that technician it would give you a message like, "This person is off, are you sure you want to assign?". Delegation and Outlook integration are steps in the right
White Screen After Log In
Hi, some of my users have been getting a white screen after the log in. I've checked in the user manager and the users that have this error are not showing in the users tab, but, if i try to manually re-register them it says the user already exists. Someone
System halted
I run the PAM360 and SQL database in two different servers ChangeDB.bat the SQL configuration works fine. After Change DB to sql, Database name created but dosenot have tables. and when I start PAM360 services this error logged. INFO | jvm 1 | 2022/12/06
Recurring Reminders Feature Request
Hello, I believe adding an option to set reminders as recurring would be a great feature. Currently, if a reminder is recurring, you have to manually go into each one individually and set the date to a future time. If there was an option to set them as recurring it wouldn't require you to remember to change the date/time to the future.
Outlook Calendar integration
Dear ManageEngine, Is it possible to integrate Office 365 Outlook Calendar with ServiceDesk Plus? I saw a guide on syncing Microsoft Calendar with SDP, but that is for technician leave purposes. I want to sync scheduled activities in Outlook Calendar
Script to install Rosetta on Apple Silicon Macs
Hi, What is the simplest way to enable Rosetta on Apple SiIlion Macs with Endpoint Central? It would be nice with at script that was installed automatically on all Macs that would enable Rosetta automatically and silently. /René
Agent Live Status: Down
What does "Agent Live Status: Down" mean and what causes it. The computers is on the domain, within ip range or network, and AD is setup correctly. But I cannot see computer in any section but the Scope of Management. Current build 90001.
SDPOnline down right now?
We are unable to load SDPonline from any internet connection at the moment? Any status updates?
[Webinar] MDM 2022: Automate device management and enrich the user experience
Greetings from ManageEngine! This year has further proven the benefits of hybrid work with several organizations inviting their employees back to the office, while still allowing them the flexibility of remote work. Enabling the workforce to work from
IT analytics in 90 seconds: Improve IT supply chain management
Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine. If you're not already using Analytics Plus, sign up or download your free, 30-day trial today.
IT analytics in 90 seconds: Improve IT supply chain management
Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine. If you're not already using Analytics Plus, sign up or download your free, 30-day trial today.
Upcoming enhancements and features in general, notification rules, survey, releases and task.
Dear users, We are elated to announce the upcoming enhancements and features in general, notification rules, survey, releases and task. Below is a brief run-through of the same: General Adhoc Delegation Delegate pending approval requests to another user.
Email-to-request function has changed type of attachment.
We've faced very rare case when received email with attachment where filename has 3 dots before extension like "myfile....pdf" Outlook shows it correctly, but ME SDP v14006 during creation request from the email converted attachment to "myfile__pdf" so
[SDF-99229,SDF-106834,SDF-106835] Is it possible to view Changes in Kanban view?
While I've been able to find a view for the Requests to be viewed in a KanBan view is there the ability to view Changes in this view rather than a list view? I have seen a request on here asking about the same but for the Project view, so I get the feeling
Problems when upgrading from version 9.2 to 9.3.
Good afternoon! Recently I wanted to upgrade the service desk from versions 9.2 to 9.3 and further to 14 versions. I have a problem right now during the update. Further screenshots. Help solve the problem.
Incoming Mail initial set up not working
Hello everyone, I am setting up SD+ for the first time and am trying to set up incoming mail settings. I have gone through the OAuth settings for O365, and set up as EWS. When I click on save, the pop up has me log into the O365 portal. The problem I
Request REST API
Hi guys, Can we get/update the approval stage & approver in request module via REST API ?
Custom Reports for ServiceDesk Plus - Tracking Request Approvals
As a proactive ManageEngine reseller we were recently contacted by one of our customers who was interested in tracking the Approvals Requests made from requests in ManageEngine ServiceDesk Plus. They were interested in tracking the following information: When the authoriser received the request for approval When it was approved How long it has taken the approver to action the request What is the average time to approve Now the Reports module in ManageEngine ServiceDesk Plus doesn't currently support
Custom query
Hi, I need assistance with building a custom query in EC MSP that queries all assets across all customers for a specific software without having to do specific reports on every single customer. What is need to pull is Customer Name, Name of the server/workstation,
System Slowness
between 8:15 and still happening, incredible system slowness. Talking minutes to load pages. Is there something happening?
Endpoint Central Cloud - Software Distribution - Log Retrieval
Is there a way to retrieve the log files for software deployments without having the user have to allow control? We have several non-domain joined machines (which means I have no unassisted remote access) where some software deployments are failing.
Office 365 Stopped working - OAuth window Blank
The Office 365 email settings were working yesterday morning (new tickets were coming in via email). It then stopped being able to communicate to the Office 365 portal. No settings have been changed on either end. When I try to fetch incoming mail, I
Control app notifications on your device using Mobile Device Manager Plus!
Instead of constantly sifting through multiple notifications, select which apps send notifications and which ones don't. Mobile Device Manager Plus now supports controlling App Notification settings for iOS and macOS via profiles. These settings allow
Masterclass 2022, Season 2 - Episode 5: Explore the latest features in ServiceDesk Plus Cloud (December 14)
Dear Customers, The fifth and final episode of the Masterclass series 2022 is just around the corner! In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the past six months. We'll cover
Upgraded build 13009 - 14006, filter and sorting issues.
Hello, We have recently upgraded our ServiceDesk Plus from build 13009 to 14006. Maybe we shouldn't skip so many versions but what's done is done. We've noticed that filters in Request menu, both published and private, disappeared. Should we add a filter
Remove Double Spacing
Hi, I'm trying to create a script to remove any double spacing from a specific field when a user submits a form . I have tried .trim() but doesnt seem to work. Any help appreciated. var inTRIM=$CS.getValue("WorkOrder_Fields_301_UDF_CHAR18").trim();
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Mark an account as inactive
Hi Team, How can I mark an account as inactive? I mean, not delete, but not allowed any movements associated to that account. Thanks in advance btw, when i mark it and click delete, the app tells me this is in use... Mike Diamond
Next Page