IT analytics in 90 seconds: Improve technician proficiency with ease
A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports. If you're not already using Analytics Plus,
[SDF-44841]How do I Edit the Requests Dashboard Widget?
The Requests Dashboard widget is great but it shows weird columns for requests by technician that are unhelpful, I would like to select which columns are shown in this dashboard, is that possible? I have created what I wanted as a Report and then a widget
What email commands are limited to a requester?
This comment was in another question; "If the email is sent from the requester's email address, the requester can perform limited actions with the email command, such as creating." Is this documented anywhere to show the email commands available to a
Source for User Logon Reports\Logon Failures
We don't use all the aspects of AD Audit Plus, just a select few. Most of the reports we need work fine from the audit configs we have. However, under "User Logon Reports", LOgon Failures, Logon Failures based on users, failures due to Bad Password,
How to know that installed manageengine service desk is 32 bit OR 64 bit architecture
I want to know architecture of manageengine servicedesk plus which is installed on premise server.
How do I create custom groups for configlets?
Im trying to automate my switch firmware upgrades and we have a pretty good mix of SG switches. Ive been testing this on some of our SG350 switches that need the latest firmware release. I found I can use just a simple script execution configlet and use
Microsoft Flow Injection of a ticket
Has anyone used Microsoft Flow to API inject a ticket? I would like to build a "wizard" in PowerApps to "On-Board" our Employees. Currently we do it via a SharePoint Form and a flow that emails the data. I would like to be a little more efficient by
[SDF-106791] Change reporting - need to add 'Review'
HI Can you please add the column ' Review' to change management reporting? I use this and it is not available to display to my technicians in a change report:
CustomScripts.js
Hello, I can not get my ServiceDesk\custom\scripts\CustomScripts.js file loaded in the views. Can you help me? (it works on Linux)
Upgrade from build 9121 to 9200
Hi everybody, I have a problem when I want to migrate the build 9121 to the build 9200. I get an error: Unable to start the DB. Possibly server is running if so Please shutdown the server (or) Previous upgrade is failed and the
SIM Pin Android 12
Hello, we are running some Android 12 devices (Samsung Galaxy XCover 5) without Knox. All these devices/SIM are PIN enabled. When rebooting or starting up the device, the SIM Pin dialogue comes up for a few secons and then hides behind the kiosk. After
OAuth Office 365 Issue
Good morning, I have run into an issue with setting up OAuth now that Microsoft has finally removed SMTP incoming from our tenant! We have set everything up as detailed in the guide on YouTube and after we click "save" the o365 pop-up appears asking us
[SDF-60606] Are there any "last replier" and "last reply" variables for email templates?
We like to create a reply template, but there's no way to find out who has replied and what he has written. There are only variables for description, technican and requestor, but that's not what is needed. Thx. Adam
Custom Query on Task's estimated effort of technicians grouped by projects
Hi all, I would like to create a custom query report as below, but I want to show projects which are not status=closed only: Please help. Thank you in advance.
Re-opened report
HI One of my support groups are constantly receiving replies after the request has been closed. That is just how it works for that group. At the end of each week, they have to submit a report showing how many requests they closed. It's a little unfair
Asset Disposed on Date report
How can we generate a report of Disposed assets with the date and by fields?
Inventory information - currently/historic deployments
Hi, Before I suggest this as an idea thought I'd ask if it already exists incase I just don't see it in the app. In Endpoint Cental Cloud version you cannot see what existing deployments/patch runs the computeris a member of. Other similar products
Multiple monitors with HTML5 viewer
Our company is new to the ManageEngine suite. One of the big hurdles I have run into myself and other reps is the lack of proper multiple monitor support while using the Remote HTML5 viewer app. I was able to find the Active X viewer does support multiple
[SDF-32892] Filtering assets
Wouldn't it be nice to be able to "save" a filter in the asset screen? Every day I go into assets and I want to show only those computers in my department (about 190 devices) rather than the entire organization (950 +). It would be wonderful to simply
Get email form MS-Exchange online
Hi team: Last month I had an issue getting emails from MS Exchange Online. The root course is that MS turns off the Basic Authenticate (POP, IMAP) on my Exchange Online system. I have fix they allow me to turn it on again. But Microsft notes me that next
Problem with Certificate
Hi we have created a cert from our internal CA, and uploaded it as per the KB, but it says they cert isn't valid. All the names are correct, and the certificate chain is also valid. There are no errors when importing the cert. The only thing i can see
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Auto align text to the right
Hey We have Hebrew speaking technicians and the want the text in "reply" to be auto aligned to the right instead of left.. is it possible?
Presenting ServiceDesk Plus MSP version 13: Zoho's AI Zia, Teams and Outlook integrations, and more
Hello there, Greetings from the ServiceDesk Plus MSP team! We know firsthand that running an MSP business entails dealing with a flurry of unexpected challenges. With some of these in mind, we have worked tirelessly to improve ServiceDesk Plus MSP
Send feedback to Endpoint Central from script in Custom Configuration
I have a custom script that I want to configure to run on every startup to ensure that a piece of software is installed or configured correctly on Mac machines. This is necessary because it is a security software that can be disabled on OS upgrades.
Cumulative Security Patch Cannot found (KB5020023)
Hi I need to download and install cumulative security patch with this KB number : KB5020023 that Released in November 8, 2022. But can not see that in Supported Patches list in Endpoint Central. While Security-only Patch KB5020010 that released in the
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
Google fixes a high severity vulnerability in its Chrome 107.0.5304.121/122 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.121/122 for Windows and 107.0.5304.121 for Mac and Linux. This update comes with 1 security fix. The details of the vulnerability fixed is mentioned below: CVE ID Vulnerability Severity
[SDF-102542] Auto remove CC values from replies
Hi We are having an issue where a technician is not noticing some of the CC email addresses and they are being emailed to the wrong people. It would be nice to have some control in SDP like a button in admin to 'turn off auto populate CC field'. Or if
Request's access to specific users
We found quite useful to allow specific users (normally, also requestors) to access other requesters' requests. This should be user based and not dependent on department or site. As example, I do not want my department or site colleagues to have access
Endpoint Central Integration in Service Desk Plus - Different Username for the same technician
We are already using endpoint central and service desk plus with ad-authentication. At the moment every technician has two ad users, one for sdp and one for endpoint central. Is this working if we activate the integration? If not, whats the best way to
Sharing a request in ServiceDesk Plus
Very often, ServiceDesk teams will get in touch with other teams in the process of troubleshooting a request. In this process, the first hurdle they will have is to explain the complete request till its current status. Some times, they have to take print preview and email it too.. This is caused because, the other person is not having view permissions to the request. We are looking to reduce this effort with a new enhancement called "Sharing a request". Here is a detailed document about the feature..
Delete Multi User
Does anyone know of a way to filter multi users, in my case <40, and delete them from Password Manager Pro all at once? PMP only allows me to check.
again on the search for a function that I found once already
Hi, its a typical me issue. I know that I have set up (way in the past) a kind of auto-assign to group depending on email-subject. As usual I am now unable to find that setting now... Hope for some quicke help here. Thanks and have a nice 1 Cheers
[SDF-46510] Enable column for Problem- and Change-ID
Enable column for Problem- and Change-ID in the Request view. Today it's only Projekts that are optional
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
software inventory topics
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro
Work Log tab removed from request opened through the dashboard
Hi, we recently moved to version 14.0 Build 14004 and find out that work Log tab was removed from request opened through the dashboard. there is a way to enable again the work log tab?
Un-Archived Requests
Hi Support, If requests already added to Archived , does it have any way to un-archived request back to the request? Thanks, SOPHAL
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