Common Functional example for Azure Devops Integration SDP Cloud
this is relatively an easy user story (one that you shouldn't need customers to work out for you)
as a helpdesk admin using SDP Cloud edition (NOT SERVER) i want to escalate a ticket to my engineering team in azure devops
- I will manually assign the ticket or via rules to invoke escalation and have the solution create a devops work item in an existing project(s)
- the request upon creation should not automatically create an ADO work item unless manually invoked or invoked by specific rules
- I want to define if the issue i am raising is a bug or an issue
- All request description shall be written to the ADO work item (text and image)
- all request comments shall be written to the ADO work item (text and image)
- when the engineering team assign the ADO work item i want the work item owner written back to commentsin the request
- when the engineering team update comments on the ADO work item i want the comments written back to request/incident comments
- when the engineering team the status on the ADO work item i want the status written back to request/incident comments
- when the engineering team the status on the ADO work item to closed I want the status written and moved back to helpdesk engineer for final closure and or feedback to user before the helpdesk close the ticket
lastly
I want to be able to instantiate the function to allow tickets to be escalated into different ADO projects
ie SAP project backlog project v infrastructure backlog project etc