Insert Solution in Reply
Hi, We usually have an PDF file att. to our Solutions, and it would be great if att. files would be attateched to the Reply when using the new function "Insert Solution" in the Reply E-mail!
how to update/upgrade macOs
when i try to patch my mac i must enter local admin credtionals i know that in JAMF it was realised by scripts (in attach) how to update/upgrade macOs using patch mngnt without entering local admin credtionals or may be u have work script like this
SSL certificate
Is it possible to use our own certificate for SSL?
[End of Support] 32-bit version of the Endpoint DLP Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Endpoint DLP Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending support
Immediate 'First Response' breaches when requesters re-open aged requests
Hello, While certainly not a bug, I'm looking for ideas to solve this particular issue (currently on OnPrem v12 but soon to upgrade to v13): A request is received. It has a target first response time of 4 hours. The first response target date & time is
[End of Support] 32-bit version of the Vulnerability Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Vulnerability Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending
GINA resets locked screen wallpaper
We have a locked screen wallpaper that is deployed to all computers. When the GINA is installed, locked screen is reset to the Windows 10 default images. Is there anything I can do to prevent this from happening?
[End of Support] 32-bit version of the Patch Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Patch Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending support
[Infographic] Interested in learning more about the trends and challenges in digital transformation? Jump in!
No matter the year, season, month, or day, network downtime, data loss, and a lack of visibility over your network can make you feel stressed. To combat these IT issues, we came up with a fun yet promising initiative: the Halloween quiz! We shared this
Technician's Accessing Requesting User Help Desk View when Submitting Their Own Help Desk Tickets
Hi, I am hoping someone can provide some insight on how to configure for the following use case: The technicians at my organization are also requestors of tickets. That is, they may be assigned as the technician to various ticket types (ex. IT team recieving
Multiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-prem
Configuring HA with MSSQL
Hi, I am trying to configure HA in my new PMP environment. PMP works find as a standalone. Below is what I am done and where I am stuck. - Install PMP in secondary mode on a second server - Generate and install SSL certificate on secondary server - Configure
VNC Configuration
Hi, How do I configure VNC in PMP? when I try to login in resource the window close. In the resource I have a VNC Server installed with settings VNC Password, but i can't established the connection. what configuration I have to apply in PMP and resource?
Change Planning Checklist
Is there a way to pre-populate an actual checklist in the checklist field for change planning? Or better yet, make the checklist a series of yes/no questions?
How to remove the Site and Asset field from the below Template
Dear Team, How can we remove the Asset and Site fields in the form designer for the Requester View ?
Report Usage Sorry, unable to execute the report, as a report generation for this login is already running.
Hi all, im trying to run a number of reports and im getting the following error. It has been like this for over an hour. I have logged off and also rebooted my client, still the same issue. I'm guessing there must be a process running server side. Any ideas Thanks in advance
Change asset status from a ticket
Good day, Is there any way to change the status of an asset when you create a request or a CR? When a technician review a ticket, maybe he will need to change the asset status as "In repair" or "Expired" (If a PC or laptop can't be fixed). Or when we
read mails from members of group or role with deluge
hello, is possible to get a email list from all members of a group with scripting? In example: group field is: helpdesk script deluge (imagine): helpdeskMailList = requestObj.get("group").get("mails")
[SDF-98513] Reply all and BCC in next release?
In looking at the next release of SDP. I see there is Reply All option in request conversation and description sections I hope this means that there are additional changes in the way SDP currently works. Currently, if there are CC'd recipients in the
Same user in different ESM instances
Hello, Hope you are doing well. Can you please share the configuration steps to arrange a user who is end user for Instance 1 whereas same user is technician in Instance 2. At present, it has been noticed when a user login he can see dashboard with Instance
How to create a widget
Hello I need a dashboard widget that shows me the components and their count in bars How can I make it?
802.1x support
Is there a product that supports 802.1x authentication support and MAC address authentication like a radius server?
Problem with Tenable IO integration
Hi When entering the keys and clicking save we just "oops something went wrong"
request "Need more information" for approvals
Dears, any update about the below feature and when will be release ? and what's options will include this this option it's taken very long time and still under implementation
Migrating PMP to new server
Hi, I am currently running PMP with SQL Express as its backend database. I will be decommissioning the current server soon and want to migrate to an upgraded Windows server using SQL 2016 (not express) as the backend database. I will also be implementing
Report modified Configurations
Hi, I've created a scheduler (SQL) report to mail changed configurations daily. This is working fine. Now I try to get the information of last modified date and which technician modified the configuration. But i cannot figure out where this information
Final Reminder- Last call to upgrade!
This post is a final reminder to upgrade your 32- bit server installed machines. This is with reference to the post released in July wherein we informed that we are calling off support for 32-bit OS Secure Gateway Server. We had also mentioned 31 December
Query to return active Category/SubCategory/Item
Hi guys, I've got a Custom Query that returns the Category, SubCategory and Item names from ServiceDesk Plus but I can't find a way to filter it so that only ACTIVE records show. I've observed that each related table has an 'IsDeleted' column, but in all records (active and inactive) that field appears to be empty. My query follows - would appreciate assistance on filtering to show just the active records: SELECT cd.CATEGORYNAME "Category", scd.NAME "Sub Category", id.NAME "Item" FROM CategoryDefinition
Passing Ctrl - Y to configlet
Hi, I'm trying to perform backup of Avaya 4926GTS switch but the switch requires you to press Ctrl + Y before you can login to the switch. Using the normal backup operation was not successful so I'm trying to use configlet but there seems to be no way
Trying setup backup failure alerts for backup servers(Linux)
Trying setup backup failure alerts for backup servers(Linux)
How can I create a service request template that requires approval?
How can I create a new service request template that require approval? If I look at one of the ones that comes included, such as user permissions it has more details for approvals under the workflow tab. In a new template I create, I only get the options
Stock Management
Forgive me if this feature already exists (could someone point out where it is?). We have a stock of toner for photocopiers, and it can be hard to keep track of how much toner is left so more can be ordered. What I was thinking for this feature if (for example) toner was added as an item with a quantity, then when an incident is created, there would be a field for the item that is required for the incident (in my example it would be a toner cartridge). When the incident is resolved/closed, the
Cannot execute custom scripts
Hello, I am fairly new to Desktop Central, so please bear with me. I tried to run a custom script to disable Google chrome's password manager. The script is as follows: REG ADD HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome /v PasswordManagerEnabled
Asset field mandatory on incident request on ServiceDesk on premisse?
Hello everyone, how are u? In ServiceDesk Plus on premisses, is there any way to make that if an incident doesn't have asset field completed, it cannot be closed? This I cannot mark that field as requiered at incident template level, and I don not have
Outlook Popup for End Users
Has anyone encountered this popup when installing on endpoints? I was told by ManageEngine Support that this was a possibility with any installation method, but we are hoping for a way to bypass so that the end user doesn't have to take any action.
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Group Mail in a Technician Group
Hi. The part I cannot figure out from posts in this thread and the brief paragraph in the online manual is what do I do on the exchange/email server side to get group mail working. Anyone able to help?
Searchable Employee List
Our work environment is a bit different then most others. Our general employees (we call them agents) do not open tickets themselves. They reach out to their supervisors who in turn open the ticket for them. Right now by default the requester (the supervisor)
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