ServiceDesk Plus Asset Description Report
Hello I've tried to create an asset report that include all Servers and Workstations actually present in our SD+ IT assets, that show basically the asset Asset Name and the Description present in the asset itself, but using the default report present
Approval Key User
Hello, I have to create a Service request template where User can ask for access to different folders on a network share. I want to add a field to the template, where the User has to select the folder. Depending on the folder, a different User has to
Requester replying to mail to requester,
When a user reply a email sent from the request, how can the reply from the user appear in the request?
Email notification duplicate
When a user adds a ticket, it is required to specify the ticket category. Some categories (but not all) are automatically assigned a specific technican (configured by business rules). The system works in such a way that it first sends a general notification
View all Open Requests and Tasks from main Requests screen
Hey there. I would like to create a custom filter to show all open (non-resolved) requests and tasks for my technicians. I can see the requests fine, but is there no way to include all outstanding tasks as well? Single pane of glass to see all outstanding
Populate new custom fields in bulk
Hi everybody, I've just created some new custom fields in the Asset management, and I need to populate those in mass. There's some API to do this? Or I could import them from an CSV? Thank you in advance.
Deluge - Request approvers
I'm working on setting up a custom function to add request approvers using the included script. I've populated the global functions script and that works, and the custom script seems to run correctly but it doesn't do anything. This is the script as it
[SDF-96364] Closure Rule
Hello, I'm looking for an option that the request will be closed after all linked tasks have been completed. I know the setting 'Closure Rule' in the menu. But this applies to all templates and in my case I would like the rule to only be executed for
Requester Report Query - ESM
Hi, I was given the below query to pull Requester details off the system: SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department",
Reporting on resolution templates used
Hi, can anyone help with this one? Fairly new to ME, but I am trying to get a report where I can report on the Resolution Templates used when a ticket is closed. Nothing too complex - ticket number, resolution template name and a bit of flexibility on
Need ticket responses to show full thread
Right now when a technician uses the reply function in the web interface the only portion that is e-mailed to the user is the most recent reply not the entire history. We would like the user to receive the entire history when we reply to a ticket, is
How to strip HTML tags from woklog table
Hi friends, how can i strip tags from description column in worklog table? I have been checked formula column and found no function to do this is there any way to perform this action?
$UpdatedProperties variable not working
When We try to send an email notification to some users using custom tigers, the $UpdatedProperties variable does not add details to sending the email.
Is there a way I can force the technician to be selected before a reply can be sent for a ticket?
When we receive tickets, sometimes we hit reply and forget to assign it first. Is there a way that I can mandate the selection of a technician before a reply can be sent without using tech auto assign?
Shared Tasks
Hi, It would be great if you can add the features of shared tasks - especially for the project module. There are many situations where a task of a project is sharing with multiple technicians (e.g. installation, configuration). For now, we have to create
Agent Not Auto Updating
Hi, I read from forum that the agent should auto update. However, all of my agents are still with v10.0.678.W although latest v10.0.679.W already release for a week. Thank you
Include Workload calculation in holiday / non-operation hours
Hi I like the Resource Management, but the workload does not include working hours in non-operation hours: 1) Please consider add a "toggle" button or exception list so that working hours in non-operation hours can be included into the calculation of
PULL DATA FROM MANAGE ENGINE TO CONNECTWISE
Hi, We would like to pull data from purchasing invoice to our connectwise. is there a solution for this? I tried to use zapier however it only support ticket rqst. We want to sync our new PO system finance costing etc. to connectwise but manageengine
Asset Ownership Assignment Date History
Hi, I need to generate a report of all asset ownership assignment date history report. Our Service Desk Plus Version is 11.2 Build 11203
Report - Does Service Desk manage the quantities ?
Hello all, I am wondering if Service Desk Plus 13 manage the quantities for the dashboard's graphics. I would like to have the stats by quantity and not by number of case. For information the qty is a numeric additional field added. For the reject, instead
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
Change - how to auto assign a Group of Approvers based on Risk Rating and How to ensure next Stage is only when all approvers approve?
I have created a change workflow, which is based on Risk Rating, if the risk rating is Medium, the workflow flow adds an Approval Level- I want to make it so that once the Approval Level is actioned, that the workflow automatically generates an email
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
Planned maintenance in EU and AU datacenters on 27th Nov 2022
Dear Customers, We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
Report containing all instance technicians linked to their roles
Dear team, I'm recently working on some technician's management items and need to find all my technicians' (+/- 100) roles. Is there a way I can simply extract a list of these individuals linking them to their roles? This would be much needed for a system
Recently Created Mailboxes - More granular search?
Is it possible for this report to show who actually created the mailbox? When our Admins log into Exchange Admin Center and make it a change it only shows Exchange as making that change, not the user. Possible to track this with Exchange Reporter P
Software Inventory Double Entries
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro Plus 2016. However, the screen is reporting double the actual installs for Office. Taking a look at the Managed
I can't insert an <br> html in the language customization - Error modifying the text.
Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!
Integration of ADSelfService Plus with WhatsApp Gateway
I would like to know how to integrate WhatsApp with Adselfservice plus to send the code instead of SMS.
SDP - Remote Control Error
After changing credentials in the drop down to an admin account, our techs are getting the error, when they try to remote control using Endpoint Central Remote Control.: User does not have permission to access Remote Control. Shouldn't changing the
How do I create a task based on password last set date
I know where to create the task and generally what to look for, but I don't see any option that would suffice for our situation. We want to utlize the "Password Reports" with "Users with Change Password at Next Logon". We then want to use the "Refine
report historical logon/logoff users
I would like to set up a log that stores all user logins and logoffs of the domain, not just the last one. Is it possible?
Date Variable
Is there any way to have a Today's Date variable used in AD Manager's User Creation and Modification templates? This would be good for our company to have for labeling in the Description fields.
Technician Roles and Permissions/Privileges
I had an inquiry from our leadership as to who (technicians) can view what data in our Service Desk system, and I scoured the forums and can't find a query provided that matches our current database. The HelpDeskCrew table is gone in this version, so
Technician X Role (Report)
Hello! We need a report that show all Roles assigned to each Technician in SDP. That is a simple report: Column 1: Technician User Column 2: Role Assigned With this report we can make a SOX audit in SDP. This is a very important report based in best practices and should be implemented in SDP in a future release. For now, could you please provide to us a query report? Thanks in advance and Best Regards!
Response Dueby time
Is there a way to make the response time due by changing it by converting the ticket to In Progress instead of making a replay
How to Mandate Comments only for "Cancelled" or "On-hold" while changing the Status of the Request?
How can we Mandate Comments or Notes only for "Cancelled" or "On-hold" while changing the Request status? Changing the Status to "Cancelled" should prompt the Message to Enter the Comments or Notes while changing the Status to Cancelled. How can we achieve
BATCH FILE - INSTALL AGENT
Hi, Need Batch file to check if Endpoint Central 11 AGENT is install on workstation (Win) If not Install Agent Thanks, Gil
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
Report request for progress on specific project
I need a query to give me detailed progress and updates on a specific project (projectid = 76) What are the updates on each task and comments
Next Page