Eventlog Analyzer performance
Are there any tuning paramters available? It seems that report queries take an exceptionally long time to process - up to 2 minutes. For an HP DL380 G4 system running dual CPU / 2 GB Ram you would expect quicker response.. Also - all my custom generated reports that are sent out as PDF files via email fail to open with Acrobat reporting a file read error.. Any ideas?
Cisco 3550 doesn't report much traffic
I have a small test network at home, I just started evaluating NFA 4.0 this evening, and I think I'm in love ... however my ws-c3550 doesn't have much to say for itself. I fired it up, got it exporting flows, and hooked a laptop to it to generate some traffic. I've pushed maybe a gigabyte through it and the reports just a few KB. I recall from years ago on the cflowd mailing list that the routing engine makes initial decisions which result in flows, then the work is pushed to the ASIC level in the
No graphic history if the interface is down.
hi, If my interface is a moment down , i cannot have any access in graphic history for 7 days or more. Regards. Olivier
Problem with Cyrillic charset
Hi all! I have problem with Cyrillic charset in ServiceDesk. If I post requiest by Web - all OK, but if request posted by mail fetching - I've only "????????" in Title and description and in mail notification... How can I define charset for mailfetching? Is it real? Can I translate system interface to Russian or other language?
Assign a profile to a specific alert
Is it possible to assign or attach a profile to a particular threshold notification? I have created different drives on our SAN and want to send "Free disk space" threshold violations to specific people for each drive.
OPmanger query for DNS Server
Hi I have Local DNS Server. Through OPManager I am not able to monitor the device. I am able to ping the device. SNMP community sring is pulic only. Pl.help me in this regards. Same problem I am facing in Mail Server also. Thanks Ramki email: ramki@hexaware.com
Fetching issue
I am having a problem with the "fetching" feature grabbing emails and creating requests. I originally set up my email as the email to fetch from and it was pulling the emails and creating requests. The issue was that it would grab any email and create a request. I set up a new email called helpdesk and have end users emailing issues to this account and it will not "fetch" the emails. I did make the change in the mail server settings page and it simply doesnt function correctly. Please help as this
Feature Request / Issues
Hello: We are evaluating EventLog Analyzer and so far we really liked the product. Few issues/feature we would like to request: 1) I cannot see any Database backup script in bin directory. It would be quite useful to have (similar to OpManager and ServiceDesk) which we can schedule it to our liking via windows scheduler. 2) It would be nice to have Archived Files to be saved over network drive (directly configurable) from EventLog Analyzer? 3) We find that Reports page in EventLog Analyzer comes
Alarm Escalations Stopped Working!
I tried to set up two Alarm Escalaction rules to send mesages to two email addresses for "Critical" and "Any" events, and only one worked. So, then I tried to put two addresses in the To field "user1@domain.com;user2@domain.com". That didn't work. So, then I tried the two separate rules again with 1 Minute escalation for testing, and none work now. I have tried using the Web UI and the Client, and deleting the rules and recreating them. None of my escalations work. Please help! Thanks! Brian
Remove "new task" from requestor page ?
This "REALLY" confuses my users as we used to have a "Task List" in outlook that people submitted IT tasks for us to complete. So when people log in they instinctively click "new task" and obviously these dont get to us, I would like to just remove them from their view. Can I just edit the pages in some way ?
Question on notifications
I have two systems, A and B, that run a service, SERVICE, that is identical. The way the configuration is set up SERVICE can only run on one system. i.e. if A is running SERVICE, B cannot run it and vice versa. Throughout the day the development moves the from one server to the other. As long as the service is up we are operational. But if the service is not up on any system, we are down. Is there a way to set up a notification that will poll both systems and send out an alert whenever SERVICE is
Assign button needs top be clicked twice.
When a request is being reassigned from one technician to another, the "Assign" button needs to be clicked twice to make the change.
Opmanage instability
Hi Over the past few months, Opmanager has been getting a bit unstable. Things like * HTTP 500 errors when trying to log in * Login screen presented but cannot log in, browser hangs * Viewing some interfaces or adding new devices hangs browser * Alarms not clearing, resulting in phantom 100% downtime OpManager is managing about 150-200 devices, on a P4-2.4ghz with 512mb ram. Can you please advise on ways to stalblise the product? Thanks David
Is this possible: disable desktop alarms
Is it possible to disable the alarms generated when a desktop is shutdown yet still poll it to get statistics on hardware/software changes? I see the option in monitoring intervals to uncheck the desktop. If I uncheck this, will OpManager continue to monitor the stations for hardware/software changes? Thanks
Reports- Help Desk
Is there any way to customize the reports for the helpdesk? I would like to filter some records based in the value of the custom fields. also it would be nice to have an option for the type of request (Change, Incident or Problem). A little more ITIL oriented
Import contracts from CSV?
I have a list of domains names and expiration dates - I would love to be able to import these (as well as other lists of contracts) into SD+.
Unable to load traps from Neoteris MIB
This is the message Opmanager returns: Could not parse the file E:/AdventNet/ME/OpManager/./mibs/NEOTERIS-IVE-MIB The error occured at the line no: 222 ,column: 5. For the table and row OBJECT-TYPE construct the ACCESS value should be 'not-accessible'. For other constructs the MAX-ACCESS should contain one of these values : "read-create , not-implemented , accessible-for-notify , read-write , write-only , not-accessible , read-only " I have attached a copy of the MIB. Is the MIB compatible or is
Connectivity Problem
Hi. I am Naveen and i am using the Service Desk plus last some days. i found a error that i am unable to add some PC into the Inventory List... When i Run Scan Workstation option By giving the name of the PC in Domain mode and also Proper Domain name is given but after scan its show the result "FAILURE : No response received from workstation while connecting". But my particular Work Station is properly running and i can ping that machine and also able to take the machine remotely...... Kindly Suggest..
Domain scan
hello, Im evaluating the product. Im in a domain @ work. When I try to do the domain scan I get the following error. List of Workstation Failed View Error logs 1 ASDBALI9 No response received from workstation. Probably the workstation might be switched off or does not exist. 2 ADAM No response received from workstation. Probably the workstation might be switched off or does not exist. 3 ARIANNEK No response received from workstation. Probably the workstation might be switched off or does not exist.
Updating to 4.0.2
Is there a problem with updating Netflow Analyzer through RDP (Admin Mode) on Win2k3?? I was able to backup the DB, but then... I can't get the updatemanager utility to pop up after running it on updatemanager.bat/.sh It just runs and then shows the next line waiting for more input.
Logs in my directory TEMP
Hi All! I have a problem with Netflow(4002), I install on my drive G (This disk have 255Gb), but I saw a file "flow_log_1.txt" in "C:\Documents and Settings\Administrator\Local Settings\Temp\1", This file have 449Mb. Another day my drive C was full, and I saw a file like flow_log_1.txt with size 12Gb. What are this files on my TEMP? Who I resolve this problem? Regards Alessandro
mssql agent named instance
it seems that OpManager doesnt feel MSSQLAGENT named instances because it doesnt looks like SQLSERVERAGENT but SQLAgent$instancename... ...or... may be I dont understand something ? :(
7 Day graphs showing straight lines on all devices.
Hello, for the past 2 days we have had OpManager reporting the 7 day graphs as straight lines for all monitored devices on OpManager. The 30 Day values and current graphs work fine - just the 7 day ones appear to have got confused. Could somebody shed some light on this please? The lines are either flat or at an angle with no relation to the values obtained during the last 2 days. I have restarted the management server, but no joy. Thanks - Adrian.
Audio alert in Web GUI
Hi, We're using the OpManager 5.6 with WEB GUI, is there any way to configure audio alterts to be played on the client side (browser) Lahav
Alarm Escalation email address bug
I know this was reported, but the reply said it was just a display problem. When you edit an Alarm Escalation rule, the "To Email Address" field gets populated with the default email address, regardless of what value you previously had it set to. The problem is, if you click Edit and change some other value and then click Save without realizing it, the escalations are going to the wrong address now. I hope it is working if I keep changing it to the right value before I click Save, but someone could
Data does not display
Hey guys, I'm not sure if this is a user problem, or an issue. What seems to be happening is that after about 24 hours of running not data is being graphed and tabled. I have checked in the packet count and the sysloger seems to be recieving packets. I will attach a screen shot of the home page I get. Brett...
Feature Request - Monitor Dependancies -- or condition sets
Problem: When one of our mainframes is IPL'd, it triggers over a dozen monitor alert notifications. Several URL monitors (7 web servers directly impacted), etc The true problem is that the DB2 application is unavailable on the mainframe, while it is being IPL'd. I would like somehow to suspend a collection of notifications IF, the DB2 application is unavailable on the mainframe. Is there a method you have in mind for achieving this? Our mainframe is IPL'd on a schedule, which I have placed all these
Feature Request: Technician grouping
We need the ability to have different groups set up for technicians so that a request can be assigned to a general group of people. These techs would then be notified by email that their group had been assigned a request. Someone from the group would pickup the ticket and run with it. As it stands we are having to pick someone on a team to assign a ticket to, which isn't always practical if they are on vacation or sick etc. Would this be possible? Thanks, Caerie
Need some info regarding Firewall Analyzer
Hi Saravanakumar, Thanks for all the info. Here are my answers to your questions: 1) On the graphs we would like to see FQDNs and not the IP address. Can we do this with product when there is overlapping IP address? Please let me know. 2) How long will this take after we put in a purchase order? Thanks Guest Dear Guest, Thanks for giving us the excellent use case. After seeing this requirement, there might be two cases where we need some work to be done in Firewall Analyzer. Apart from those two,
Need some info regarding Firewall Analyzer
Hi, I am looking at using your Firewall Analyzer product. I will explain my situation can can you please let me know if this is possible with your product. We are a small IT company that manage firewalls remotely for different customers. I would like to use your product to generate reports for our customers. Here is my question: If i have different clients with overlapping IP addresses can i still use your product.? Is it possible virtualise your product t cope with overlapping IP addresses....Is
Jump to OpManager
Not sure if this falls under an OpManager or SP+ problem but then I use the Jump To menu at the top of the screen in SP+ I always get a session timed out window for OpManager. I never get this the other way as I've entered SP+ login criteria in OpManager which gets me admin access to SP+. Any idea why I keep getting the session timed out messages coming from SP+ to OpManager?
Import price list
Is there a way to import a price list from a vendor before you make a new PO?
SSH w/Suse Linux
I am trying to connect the App Manager to a Suse Linux operating system. I keep getting the following error: Check whether the PasswordAuthentication is set as yes in /etc/ssh/sshd_config file.Kindly set it as yes and restart the SSH deamon. I after tried different settings and still can't get it to work. I am new to Linux so some of this is not confusing. I have just found the System logs and the system log on the Linux System is stating that it did not receive identification string from ::ffff:###.##.###.##
Sp12 Fails on Build 4109
Just attempted the Service Pack 12 install. It failed and rendered Service Desk inoperable. The last scrolling line before the command window closed stated something about being SEVERE: in the SQL database I believe. Fortunately I performed a backup just prior to the upgrade or so I thought...... The restore of the database cannot be performed. Build 4112 states that the database from 4109 is incompatible. Any thoughts? Tony
Set up email account
How can I configure the email to use my exchange server account instead of the pop or the IMAP
Can't displya image in solution
Hello, if I put an image on a solution, this image don't display. So, my question his : can we put an image on a solution or not? If we can, how we can do this? If not, when we will be able to put in? Thanks a lot for your help.
HelpDesk WebBased
Hello How do you install the system online i have tryed what are the commands to do so
Timings
I have set up the "Operational hours" but the clock time still keeps going even outside the defined times For example our hours are 0800 -1900 Mon - Fri a call is create at 10:52 on 31/10/05 closed at 09:06 1/11/05 with the time of 22:41 but I thought this should have been 9:14 total hours?
re in ServiceDesk Admin
Hello i have just brough the system waiting for my lic as we are a big Hosting company and have alot of data centres I am setting up the incoming email and out going i have noticed that you can only have one incoming i want to setup more then that Also ticket IDs is there a way to make them bigger and the emails you get one a tech or some one from sales has replyed to make it say more in the reply also when you submit a ticket
AD Import Doesn't work
----- error ----- Dialog Exception occured while modifying AdventNet ManageEngine ServiceDesk Plus Authentication mode. Please report the problem to the system administrator, with the Error Code - 1131028479823 This is basically the error I get when I attempt to enable the AD logon feature. Any ideas?
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