License still not applying
I have tried the fix, but license still doesn't seem to apply properly. This is a brand new (ie. downloaded today) OPUtils install. I have only installed the fix and my build is 3223, I am hoping that is correct. Any help would be greatly appreciated, I have already sent in the support files.
SQL Maintenance Job
I have SQL maintenace jobs that perform a complete backup daily. I need to setup a monitor to notify me if one of these jobs fail
Asset detail not showing HD upgrade
Hi, I'm using Opmanager 6.0 One of my servers is showing 100% disk utilization. The reason for this is that we added extra HD capacity to the server but Opmanager doesn't reflect the change so actual disk usage exceeds HD capacity discovered at the very beginning. In OpManager version 5.6 the way to update asset details was through the java client on the server. On version 6.0 there is no java client, so how do I update asset detail? Wouldn't it be better to have this updated automatically when rediscover
Utilization Discrepancy
Hello NFA! I have an evaluation version of NFA v 5. I think I'm experienceing an Id10t error. (jk) Perhaps you can clarify for me. I am running NetFlow on my Gigabit interface 0/0. NFA shows a utilization that is the same as what the router displays. I happened to look at the sh ip flow export command and noticed that the interface was dropping packets due to "IPC rate limiting". So this brings me to two questions. What does this mean exactly? If this does mean that i'm loosing NetFlow Packets on
Request View
Is there any way to be able add a column on the Requests view so I can see which queue they have been assigned to? Would be very handy to see quicly which calls belong to which queue. Have looked in the customise colomn area, but cannot see an option for it. thansk Pete
servicedesk error
For some reason, we got the following error in our application log. Then both SD and OpManager stopped working. Restarting servicedesk was fine, but not OpManager - we had to reboot the server and now everything is working normally. Category: wrapper ID: 100 "There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up." Then another error: "There may be a configuration problem: please check the logs." it happened again then MySQL shutdown. Any ideas?
Overdue requests w/ no SLA's ?
We have removed all the default SLA's and have 1 custom created SLA for a request within a specific category. However, all requests still come up as overdue within a few hours no matter what the category is set to. How can I make it so only requests related to that one SLA is ever shown as overdue. Also, the Due By Date in all the requests is blank - so I know its not that.
Missing WMI Resource Monitor?
WMI is suspicicously absent? the first is a prior build-the second image is 6004 (notice the 2nd from the top how wmi dissappears
Make webinterface remotely available
Is it possible to make the Application managers website remotely available? I want to take a look at the status of the systems during a holiday. Is it possible to remotely logon to my webinterface:9090??? What steps to take to make this possible?
wrong interface maximum speed of router
hi, i am just wondering why the report of NetFlow Analyzer in the maximum speed of the interface we're monitoring was something funny. the report sez we have a maximum of 4.89 mbps while the real maximum speed we have is 2 mbps. how to fix it? Please help!!!!!
Remote availability
How can i make the website:9090 available so i can watch it when I am not in? Say that I am off for holidays, is it possible to logon to the application manager from anywhere in the world? If so how can I make this possible?
Login Problem
When ever i perform any task, my service desk ask for a username/password. After login again my prerequest is deleted. Kindly help me. Raza Abbas
Category vs. Queue for technician assignment? Round Robin?
I see that the Category and Queue capabilities include the assignment of a technician(s) to be members of the respective Categories/Queue's. Is there any kind of conflict that occurs with a new request that comes in and is assigned a default category, but you want to put it into a queue instead? Or vice/versa? I guess I'm trying to understand what the benefits are one way or the other as you can create Categories or Queue's with whatever names you want. Additionally, the documents don't say anything
Showing content out table (ORACLE)
Dear Support, We are looking for a good monitoring tool. We need to check servers, webserver, Hp-unix, URL's etc (Appl. Manager = good for this). But, i've got a question about getting information out an ORACLE-table (see attachment). Is it possible for Appl.Manager to import data out the "EVENT_TYPE" and "EVENT_RESULT" and set alarms if for example: EVENT_RESULT >20 .... Waiting for your answer H. Frederiks
Unable to remove device group
Hello, I'm running NetFlow Analyzer 4 on Windows Server 2003. Whilst setting up the Analyzer, I created a device group, deleted all of the routers out of it (trying to get things all prettied up), but now find that it is listed in "Device Group" but is not deletable in Group Management. If I try to create a group with the same name, I'm told that the group already exists. Thanks in advance for any assistance. -Michael
Real Time View
I am wondering if there is a way to view stats as they are occurring and not just as they are collected over the course of an hour. I deal with users maxing out bandwidth by sending large email attachments, downloading large files or synching large accounting binders. I can see utilization when it jumps up over 100% but when I go in to look at the conversations it is giving me data collected over the period of an hour not the last few minutes.
Problem with purchase order process - step 2
I'm trying to test out the purchase order portion of ServiceDesk Plus, and have hit a problem that I don't understand the nature of the error for. I've entered in the necessary data for step 1, clicked Save and Proceed to Add Items. I get a new window, and a popup window. In the popup window I'm asked for the Product Name (I entered Treo 650) I'm then asked for Product Type (and not seeing anything totally appropriate, pick Keyboard) I entered in 300 for the dollar amount (no "$" included), and hit
OpManager and LinuxMonitor
how to integrate Opmanager and LinuxManager... :(
Servicedesk plus Full Database schema
Hello, Could you please send me the full database schema of Servicedesk plus. I have to create inventory report via Crystal report. Thanks. rgds
Adding asset lists for requestors
I want my requesters to see the assets that they have allocated to them when they log service call jobs. Can this be done?
FAILURE : Error while saving the Technician Details
Hi Forum, if we try to alter the roles of one technician the following error message is displayed: FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.143.556.807.981 Our ServiceDesk runs on Windows2003. Could anyone provide me some support? Thanks in advance and kind Regard Michael
Does past AdventNet advice violate security stds?
I asked a question earlier this week which has gone unanswered, pertaining to the scanning of a network for asset tracking, when you have a firewall from XP in place. I asked about what particular ports and numbers I should open up to allow for such scanning. I found several references for solving this type of problem going back to this article: http://forums.manageengine.com/viewtopic.php?t= That article is summarized by saying that you should open DCOM on workstations. In 2003, the Blaster Worm
Scanned Software + Licenses
Just how does Service Desk discover what software is installed on a machine? I ask because whilst implementing this software with a view to audit our installed software, we have come across lots of software that does not appear to be listed on the machine's Add/Remove Progs but is on the SD scanned list against that machine. Google searches on some software is too vague and without getting to the software on the machine we cannot be certain of what it is?
Show when a ticket is updated
I know that the technician can see when a ticket is updated, but as a manager, I would like to be able to scan the Requests List and have the items bolded when a note is added, so that I know to go in and see what the technician wrote. As it is now, I have to manually go in and out of tickets all day long to stay on top of updates by my technicians. Thanks, Matt
HTML Requests
Hi, We use SD version 5 Build 5003. When our users send emails to our help desk it goes straight in to the open requests queue. The problem we are seeing is that a lot of our users send emails as HTML which does not come out right in SD, is there a fix for this? I understand that Build 5004 is out but this seems to have a lot of bugs in it as well. Zahir
Fix requested: Topic entry CR/LF suppressed in solution seek
I entered a topic to be searched, and noticed that when searching for it, the output format seems to suppress CR/LF's (or CR's) Can this be tweaked to properly show the formatting? It's running separate lines together. Or am I supposed to use HTML coding? Justin
How to monitor traffic?
Hello, We've had OpManager running for a week or so and now we have some baseline traffic graphs on our servers and switches. Today I went to setup some traffic notifications and I'm totally confused. - I would have liked to setup the monitors on the switch, but while you can view the traffic by port (at the bottom of the switch page) you can't seem to add an alarm/threshold. - If I choose "Interface Tx Traffic" under the traffic monitors of the switch it seems to show all the interfaces. If I setup
OpManager as a Linux service
Hey all. OpManager script keeps needing X Windows running in order to start, so I launch an X session and start it in the background. Closing my X session kills OpManager process. Any ideas? Thanks
System is not reachable
Hello! trying to test, new installation: all devices->add device>writing all needed click on ping -> said: System is not reachable what the problem is?
move opmanager to a new server
I know it's possible-but the search can't seem to find any documentation on it. What folders do I need to copy to move opmanager to another computer? Opmanager is already installed on the second server.
Opmanager MSP issues
I will try to keep the list as short as possible. 1.) where is MSSQL backend database support? 2.) As you tell a probe to discover a network and it finds a router, it queries the routers interfaces for thier network and subnet mask to allow for this network to later be activated and autodiscovered. Where do I find this discovered NEW network to tell it to autodiscover. This is bad because when i goto Autodiscover that unmanaged hidden network, it tells me that it cannot add the network because it
summary reports
I was hoping to get a report that would show me the total number of requests completed by each technician for the period. The only report I can find is "Requests Completed Summary by Date by Technician" which is almost what I want but it doesn't roll up the period into a grand total. Does this type of summary report exist?
Business Rule Problem
I have a two levels setup on my system, 'Incident' and 'Service Request' there are also 4 priorities setup, 'Sev1', 'Sev2', 'Sev3' and 'Not Required'. I have created a business rule that states when a call is logged with a level of 'Service Request' it should automatically change the priority to 'Not Required' The aim of this is to pick up on human errors of forgetting to change the priority. after creating some test calls, ServiceDesk is not actioning this rule and i cannot work out why???? please
CPU/Memory/Disk Dial on snapshot page
Hi, I'm using build 6002. The CPU/Memory/Disk Dial on snapshot page always show "Data not available". But when I use the "Edit" -> "Test Monitor" function to retrive the data manually. It's work every time. How to fix this problem? Tks. Sam.
contract renewed mail = bad formatting since SP4
hy everybody, last week i installed SP4 for ServiceDesk5. when i renewed a contract and save and mail the change to an user then i become follow bad formatting mail: why? Contract ID 3003 renewed and the new Contract ID is 3004 New Contract Details : Contract ID : 3004 Vendor Name : dummy Contract Name : test1 renewed Active From : 30-Mar-2006 Active Till : 31-Mar-2006 Maintenance Cost : 0.0 Status : Active Support Details : test Description : tet Old Contract Details : Contract ID : 3003 Vendor
Action
hi, i tried to config the email, but seem it does not work. but the alert works. i can see from the client that the cpu utilization is low but it does not sent any email. is there any way to fix it? or is there any time delay to update the information and email?
Cisco switch 3750 and too many ports
Hi! Customer is using cisco 3750 switch and there are 3 times 28 ports visible in OpManager. Names are: GigabitEthernet1/0/28 GigabitEthernet2/0/28 GigabitEthernet3/0/28 The othe thing is, that there is no data about trafic on this devices. Any hints to make it work? Majkl
Unable options
Could the administrator disable options like asset management?
Monitoring dual interfaces
I read the instructions on how to enable netflow on my cisco 1841 and have done so. The problem I have is that router has two serial interfaces and I cannot set two flow-export sources, or at least I don't know how to. I also see the one interface that I do have exporting netflow stats shows only IN traffic and no out. Any ideas how to fix these?
Cisco Catalyst 6509IOS
I have 4 identical 6509's in anycast, 3 of them show the 'interfaces' section when their in the router infrastructure view. The other one I have to move to switches to see all the ports? Any ideas?
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