Optional notification of new request to Contact
Hi guys,
When creating a request for a contact (for example, when the client calls on the telephone), it would be great to have the option to override the default notification settings for that request.
In other words, have a checkbox on the request form that says 'Do not notify contact for this request'. Another case where this would be helpful is when a support rep creates a ticket for maintenance activities that the client doesn't necessarily need (or want) to be notified about.
I think this would be a helpful feature.
When creating a request for a contact (for example, when the client calls on the telephone), it would be great to have the option to override the default notification settings for that request.
In other words, have a checkbox on the request form that says 'Do not notify contact for this request'. Another case where this would be helpful is when a support rep creates a ticket for maintenance activities that the client doesn't necessarily need (or want) to be notified about.
I think this would be a helpful feature.