Features to consider

1. Are there any plans to include Spell Check in �Description area of �New Request�

2. We would like to monitor usage of the product determining who / when technicians login to the SD+.

3. We would love to have the ability to create a report that shows �Created by� information with the name of the Help Desk Analyst. (This would allow us to track how many calls our analysts are receiving.)

4. Are there any plans to add a history table to include auditing information for any changes made within the current modules that are not being tracked such the Admin module? I know changes to requests and workstations are being tracked however information in other modules is not at this time.

5. It would be great if we could query from within the console and export results to a CSV file.

6. Printing - Our techs prefer to print some of the requests assigned to them but would like to have the option to include or exclude the converstation. Currently the conversation is printed regardless of collapsing or expanding. Would you consider changing this in the future