SPAM opens support tickets?
Hello,
We've just learned that any mail to help desk opens a support ticket. Even if such sender isn't defined in the contacts.
In just a few hours we've got dozens of spam mails that were converted to support tickets. Even worse, as many return addresses were faked, the acknowledgement mails sent there bounced generating another ticket!
We've tried to remedy this by creating a business rule, that it appears there is no way to define a rule as "Sender is not in Contacts". Is there any workaround? Please advise.
Thank you.
We've just learned that any mail to help desk opens a support ticket. Even if such sender isn't defined in the contacts.
In just a few hours we've got dozens of spam mails that were converted to support tickets. Even worse, as many return addresses were faked, the acknowledgement mails sent there bounced generating another ticket!
We've tried to remedy this by creating a business rule, that it appears there is no way to define a rule as "Sender is not in Contacts". Is there any workaround? Please advise.
Thank you.