Patch Retention Period
Is there a KB article relating to how long ManageEngine holds on to patches internally before releasing to our own patch server? Do they do any internal testing? If so, how long?
Migrate to a new Active Directory domain in servicedesk
Hello everyone, I have to move our on premise servicedesk into a new Active Directory domain. The existing domains already exist in SDP,, is syncing and users can login from with their accounts. Users will be moved into the new AD domain using and their
Remove Due Date
We have some ticket types that do not have due dates. Sometimes a date is accidentally put in and needs to be deleted. How do we delete the date put in that field? I tried highlighting and deleting it but that didn't work.
Survey Report Query
Dear Support Kindly can i have the query to get Survey report with the below templet . Also including satisfaction level summery dashboaed Ticket Number Requester Name Subject Group Technician Name satisfaction level (%) Comments Survey Given
How to automatically forward received email (Ticket) with attachment once ticket is Closed
Hello, I saw previous question about the same but it was not resolved and the links provided by someone are no longer available. May I request assistance on how to forward an email (Ticket) to another email address once the ticket was assigned to a group
Template Fields for Users
Our HR Department creates the request to change job titles for existing employees. When creating the request template for the HR department to use I see the following fields available to me: Employee Name (free text field) Job Title (free text field)
Create alert for device down
Can i create alert notfication for hardware device down ? eg dell network switch is down, i want eventlog analyzer to send email alert to notify us
ManageEngine Supportcenter Plus - version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine Supportcenter Plus (SCP) version 14.0 (Build 14000). ManageEngine Supportcenter Plus is getting enhanced API based UI , automations and 200+ enhancements along
[SDF-53275] Print Project
Add "Print Preview" button to project like requests, to print all milestones, tasks, worklogs, comments, associated change, associated releases, associated requests. this new feature is very useful, please add it on next release.
Patch Manager Linux endless problems
Hi, We've been using PMP for nearly 3 years now and generally it's doing a great job on patching our Windows machines. Linux however has been an ongoing nightmare since we tried to implement it 2 years ago. We have around 100 Linux machine, mostly CentOS
[Free e-book] How to reduce IT expenses by adopting AI-powered IT service management
Hello folks, We're excited to share with you our latest e-book that discusses how adopting AI-powered IT service management reduces IT expenses effectively, helps keep track of changes in data, and enables IT to make data-driven decisions. Get a copy
Reply template
Dear Support, we are using service Catalog with approvals, we have an issue if the approvers clicked on reply button on the request form only the requester will receive this message. we would like to add all approvers ( stages) by defaults to that templates,
Endpoint Central Reports - Multiple Monitors
Hello, Is it possible to run a report, either built-in or custom, showing which PCs have multiple monitors; three in my case? The Monitor item under the Inventory tab in the Computer details module knows that the PC has three monitors connected since
Export Site Data and import to another site
Is there a way to export all the site data from one account to another account in servicedesk plus msp ver 14
Copying Discovery Engine Rules between Probes
Is it possible to copy Discovery Engine Rules between Probes? I have a rule that I need to run on multiple probes for the same client and do not want to manually create the rule for each probe.
Lost admin privileges after upgrade
Just updated AD Self Service and now when I login, it looks like I'm a regular user instead of an admin. Before upgrade, when I logged in, I'd get the admin functionality.
ADSelfService Plus' build 6216 now released with enhancements.
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6216. Enhancements: The jQuery UI used in the product has been updated from version 1.10.0 to 1.13.2. Terms and conditions for the usage of third-party products in ADSelfService
Query to get Request details with product/last escalated tech /time spent Information
Version : 11027 DB : Postgres OUTPUT: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.createdtime) as "Created Time", aau.FIRST_NAME AS "Requester", AaaContactInfo.EMAILID AS "Requester Email", comp.COMPONENTNAME AS "Product", std.STATUSNAME AS "Request
No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com). I have run the query on our SQL DB but it has not changed anything.
Technicians not seeing all incidents
Hello, We have Technicians set up in Groups. All the Incident Templates have Requester enabled. Is there a way to keep the Technician and Templates in their groups, but allow them to be Requesters for all the incidents? Thanks.
pop up message
hi, I have the message "“Email has been sent to Direct manager for approval “ and I want SDP pop-up message showing before submitting the request to inform the request about this message, how can do it, please. BR,
Search Open Tickets for Specific User
Hallo, i am looking for a Method to quickly search for all Open Tickets for a User i can Specify in the Search. like wehn i Open an Ticket from Mr Miller, i can see on the right side of the Ticket, how many Tickets he has open. I can klick on that to
Unable to install PAM360 as a service
Hi I have been trying to install PAM but after install the service doesn't start and an error captioned failed to start as a service is generated. What might be the probable cause? Attached is the logs folder. Kind regards & Thanks.
Query to get Asset Harddisk and software Information
Version : 13000 DB :MSSQL OUTPUT : SELECT MAX("workstation"."WORKSTATIONNAME") AS "Machine Name", MAX("ad"."ORG_NAME") AS "Account", MAX("resource"."ACQUISITIONDATE") AS "Acquisition Date", MAX("resFields"."UDF_CHAR6") AS "Asset Description", MAX("state"."DISPLAYSTATE")
SSL Import
Our team is currently experiencing issue when attempting to import a SSL updated cert. Our CA vendor is Go Daddy. The error message we keep receiving is this Thank you for your help!
Copy request
How can a user create a copy of a request?
Proper update procedure for Log360 and add-ons
We are using Log360 with several add-on products that were installed using the Log360-specific versions of the applications. I noticed that when attempting to install a service pack for Log360 there was a statement about updating EventLog Analyzer.
How to export raw log from log 360
Dear All I used Log360 to keep log from ASA firewall, but how to I export RAW log to excel file format Thank you for your support
Security Advisory - Log360 versions 5228 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in Log360. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability affecting
File Attachment in announcements section
Hi, Is there any way I can attach the file in the announcements?
TLS 1.0 is still showing up on port 8027 on our server
our security scan is showing that port 1.0 is still available on port 8027. We have the Registry entry to shut this down on the system in SCHANNEL. however it still seems to be available on the above port that is used. is there a way of shutting down.
Search for a user, Remote Control directly to their session. Change from one session to another directly from the Screen share.
Hi there, It would be really helpful for those who have lots of multi session users to be able to easily search for a username (from the menu?), then be given the option to connect into the specific session that they are active in at the point of search.
Custom Report - Asset Depreciation?
Hi there, I'm attempting to make a new custom report that would pull info similar to what's shown in the provided "Assets depreciated by 50 percent or below" report, but adding on fields for "Assigned To" and "Serial Number", but I'm unable to seem to
Looking for query for Account Details after 10.6
Recently switching from 10.5 to 10.6, some custom PowerBI reports stopped working seemingly due to database changes. Connecting with ODBC, I can see that while the accountci table used to be tied to the accountdefinition table by the ciid value on each,
Reply button missing in client portal
Hi, We are experiencing a problem with client portal. When a client creates a request by sending in a email and then logs in to the client portal and opens the newly created request he/she has the option to reply on the original request. But when a client creates a request by filling in a form in the client portal, and opens the newly created request he/she does not have the option to reply. (They still have the option to add notes) Im wondering if this is a feature or a bug ;) Regards, Arjen
Notification email, send to account manager as well as requestor
Dear ME Team, We need our account manager to receive notifications with the tickets that we raised to the customers. Could you please advise how to do that. The scenario that we are expecting, once the service desk team receive or log an ticket, the internal
Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
Manage Engine Support getting worse?
We own about 7 different Manage Engine products. We are mostly happy with them, but has anyone else noticed support getting worse recently? I've opened numerous tickets for different products over the past few months, and many of them just disappear into
Next Release : CMDB Business view and Asset Loan
Dear Users, We are planning for the next release "CMDB Business view and Asset Loan" and below are more details on the same : CMDB Business View The UI of CMDB Relationship map is enhanced with a new set of icons. Furthermore, relationship maps can now be saved and viewed later as CMDB Business Views. Business Views present a summary of the relationship between various CIs, along with their critical data such as details, associated requests, changes, problems, releases, and CI distribution at a
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