Created date always gets dic 31, 1969 18:00
Do somebone can help on this? When Edit a Request and change the created date to a different one, the field gets always the value dic 31, 1969 18:00 no matter what you set on calendar. Thanks!
Request of Item to be Incorporated into ServiceDesk
One the features that we would like to see incorporated into ServiceDesk is when sending an e-mail to the requester, after the call has been assigned to a technician, that it use the technicians e-mail address instead of the helpdesk e-mail. Thank you for your consideration.
Hide Support Section (Module) from Techicians
Is it possible to add the Support Section to the Role definition so that we can give explicit access to that to users. We only want a few selected people accessing that section.
Solutions: hide topic from requestor
We would like the feature to hide categories/topics from requestors, even technicians that are unrelated to the queue. For example, an oracle admin and end user support staff would not need the same access. Some information may be confidental and should only be accessible by those who need it.
notify requester of technician(s) servicing their request
We would like to configure a rule to notify the requester of the current technician or technicians that are servicing their case. I have been able to setup a rule that works for individual technicians, but when a request is in a queue we would like to list all the technicians that service the queue. Is this possible?
Monitor on Linux non-standard ports for SSH
does anyone know how to change the SSH port number so that I can monitor on non-standard ports? Michael
close/reopen support requests by contacts
Hello, Is there any way for the contacts to close/reopen their own support requests? Thank you.
Closing calls
Hi I am currently testing service desk and have a couple of questions. when logging, and closing calls do we have the ability for mandatory fields? Also I am running the unlimited time demo that only allows you to have one Admin technician login. Within this login you can delete and close tasks without inputting any details..??? can you do this in all technician logins or is this only if you grant them Administrator rights...??? Thanks Martin... :twisted:
Switch requester
I tried to switch the request to a different requester. it lets you change the name but when you save it goes back to the original requester. How can you fix this?
Layout changes in 5006
In the latest hotfix, 5006, the layout for the "My Tasks"-frame and the "Announcements"-frame changed to use plain text instead of the images used previously. I can understand the reasoning behind it, that the page will load a tad quicker with less images, however it's not quite as noticable that these two frames aren't part of the helpdesk/issue management, but rather extra information. The announcement-box now blends in with all the other boxes and will not draw the users attention any more. This
Update from 5001 to 5007/5008
When attempting to update build 5001 to 5007 with hotfix, and with ManageEngine shut down in services, I get the following message: "The file you have specified is not compatible with this product". When I restart the ManageEngine is says ServiceDesk version 4. Any ideas which way to go from here. Thanks for the help!
Technical Support
when i try to create a XP SVP 2 node i receive the following error Failed Error # The RPC server is unavailable. but the rpc service is available and the firewall down Juan huertas ------------------------------------------------------ This is posted using Application Manager feedback form
admin account reset itself?
I was in the middle of using NA5 (generating reports) when I started getting errors whenever I click on the consolidated report button. So I logged off and tried logging in again but now its telling me I have the wrong user and password info even though I've been using it all morning. I've cleared browser cache and cookie info but to no avail.
Setting NF interface speeds
I have a router that is connected to a DSL line. The DSL line gets a download of 3mb. The interface connected to this is 100MB. To get accurate output should I set the inteface in Netflow to 3000000 bits/sec ???? Thank you in advance for your suggestion...
hp 9315 switch
Hi, I've added a HP9315 switch to OpManager. I get all the port stats, but I don't get any CPU/Memory info from the 9315. Do I need to get a new MIB for this?
Monitor Service State via SNMP
Because most of the servers we monitor is on the other side of a firewall and we don't want to open RPC and CIFS (which I think are rather critical ports) we are trying to set up service monitoring via SNMP instead. I have come as far as if I add a custom monitor with OID .1.3.6.1.4.1.77.1.2.3.1.3 (which is svcServiceOperatingState) I get graphs for all services available on the server wich i add the Monitor to, but they are all represented in one page. But what I would like to do is add one custom
Laptops
I have laptops in the office that people take home. What is the best practice for handling these devices with OpManager? What I'm trying to avoid are alerts in the "desktops" area. If it is the laptops, I'm not so concerned.
Switch port mapper
Does the switch port mapper tool part of the professional version of OpUtils have an alerting capability if a port assignment changes, whether it is a system being unplugged or a new one being installed. We are having problems tracking down rogue systems plugging into our switches. If this tool can alert sys admins we will look to purchase the tool so we can monitor our port activity more efficiently. Thank you
CPU Value?
if Any NT System have two cpu,what value is it in resource CPU Monitor value of Opmanager? Maximum value of Single CPU? or Average value of CPUs?
Form Labels
I would like to know if i can change the labels on any of the request forms from English to Arabic. so Arabic users can understand, and fill in the required files :?:
SD+ Data Migration
I have a customer for whom I will be installing SD+ However I already have their data in my installation - I would like to be able to export the data from my install and import it into their new install - is this possible? Will a back up and restore work? Let me know. TB
Reporting
Hello - Is it possible to have details of all the tables used for the Inventory please? Also include the relationships between them. I need to run some reports in crystal for the details held in the inventory. thanks Pete
Deleting Notes
Hi, I noticed that there is no confirmation for deleting notes. could you please check and add this to the next release.
Feature Request for Announcements
Hi, we often receive announcements from designated emails from our partners, branch or headoffice. It would be great if we could create a business rules that enter these announcements to the system. Basically I would like to see that we can setup a business rule the following way. Conditions: - if email contains, subject contains, body contains etc. - Set subject to Announcement Title OR Use special Key for Announcement titel in Body - Set Announcement content to Email Body - Allow to specify Announcement
Odd output in "edit ticket" screen
I clicked the "Edit Ticket" link and was shown a window very similar to a "Create Ticket" window. Clicking on the History Tab, I see the following screen capture output, which I think is probably a bit too much for inclusion into the history, and maybe an after-effect of a debugging mode. Justin
Email to Request
Can anyone tell me how to convert the emails sent to Help Desk into trouble tickets. I was able to successfully setup the incoming mail server settings and turn on fetching. But where do you pull in the emails to say make this one a ticket and not that one??? Thanks, New ServiceDesk Plus Administrator
Forms
Dear Sir, I would like to know can i make my own forms in SD. :D
Support Call 29013
Do you have any update on support call ref 29013 ? I need my system working again by this evening; Service Desk currently crashes whenever anyone tries to save/open/amend/create anything, the java.exe goes to 100% CPU and the response times are unworkable. I have been in contact via email with the support department, but have sent two emails asking for an update and have not received any reply! Perhaps someone could please reply ASAP. Regards, Peter
Enhancement Request - User Management
Just an idea, it would be great to be able to promote a user account in OpManager to administrative priviledges without having to recreate the account all over. It seems a fairly simple feature to implement, is this on the roadmap? Cheers, Bob.
Different stats between Windows and Linux?
Hello, I use OpManager to keep track of the network traffic on an HP ProCurve 2650. I both use the Windows and the Linux version (free). The strange thing is, that the Windows traffic monitors seem to be corrupt: e.g. switchport 36 gives on the Windows machine: average 121.62 kbps up and 17.63 kbps down, on the Linux machine: average 81.07 kbps up and 10.48 kbps down. Time frame is exactly the same. And it is almost always the Windows that gives the higher numbers. Also, I compared the counters to
Technical Support
i'm trying to setup a ms-sql database monitor, i'm using windows or sql authentication , the user is master ower and still i receive this message Problem in collecting the data for the Currnet Status of the MSSql Server could you help me Juan Huertas Romero ------------------------------------------------------ This is posted using Application Manager feedback form
OpManager and HelpDeskPlus not SupportCenter
Hi Vinu Just a quick question. We are seriously looking at your OPManager MSP offering but I was a little confused about the HelpDeskPlus addon. Looking at Helpdeskplus it seems to be the product aimed at internal IT support for an organisation and not for external support customers. Is that correct? Or does the HelpDeskPlus come with support for Customer Accounts as is the case with SupportCenter? Grateful for any help you can give
Reset of request additional date/time filed.
Hello support! Where is a problem when adding custom date/time request field. After request field is filled with new date and then viewed in request view it than resets to 1 Jan 1970. Date entry is lost. It is experienced in 5006 Hotfix of SD+ on Windows XP SP2. Regards, Andrew.
Error in Reporting-Module, Time spent Reports
I have an Error in the Time spent Reports as seen in attached Documents. This Function is very important to us because we want to use it for external Consultants to document their working-times. Can you please Check this issue? thanks Florian
All Components list not in Alpha Order
Am I missing something? In Inventory-View Assets-All assets the all components list is not in alphabetical order. Can it be fixed? I really do not feel like starting over. Version : 5.0.0 Build Number : 5007
Questions About Features
I am about to evaluate Service Desk and have a couple of questions those who have been using it may be able to help me with. Is there a mechanism to track all the calls/repairs by pc as well as by the user? Also, is there a Library feature? A way to track assets that are loaned out? Track who has it, when is it due back etc. Thanks in advance.
recycle bin
Are their any plans to create a recycle bin? Occassionally a tech will accidently delete an item. Currently when this happens we have no method for recover
ASA support in release 4.0 build 4010
Hello all. I have CISCO ASA 5520 with Cisco Adaptive Security Appliance Software Version 7.1(2). I try to analyze its syslog output with FirewallAnalyzer. I've FirewallAnalyzer 4.00 build 4010 (4003 with SP1). The release had installed successfuly with no errors. SP1 reported it could not find /fw file or directory, but however installed successfuly too. Service start succeeded as well. After receiving first few packets the page on a web console starts to reload with very high frequency. The databases,
IP_App on all traffic
The flows seem to be getting to my NetFlow Analyzer ok from our Csico 6509 switch, but all of the traffic shows the source as 0.0.0.0 and the application as IP_App. Is there a config that I am missing as to why it won't tell me exactly what type of traffic it is??
Cisco 5505 - Unknown Alarm - MOVEOVERFLOW:Too many move
.1.3.6.1.4.1.9.9.41.1.2.3.1.2.0: MLS, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.0: 5, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.0: MLS, .1.3.6.1.4.1.9.9.41.1.2.3.1.5.0: 2006 Apr 17 11:58:45 %MLS-4-MOVEOVERFLOW:Too many move Im recieving this error on one of my two Cisco 5505's. Can someone explain what this alarm is and how to possible solve it. Thanks Chris
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