user seeing an error for each ticket on request screen
I had a user demonstrate the ServiceDesk software, and he clicked on Requests and for each ticket that he had in the queue (5), an error popped up. It's minor, but a coding error and we have users that are about to start using it. He was using Internet explorer, and because he's a web developer, he has errors pop up, where most users might see something at the bottom of their screen. Attachment seen below. Justin
Technical Support
In the stderr file, we constantly got this error message : 11:56:10:187 AM java.lang.NumberFormatException: null 11:56:10:187 AM at java.lang.Long.parseLong(Unknown Source) 11:56:10:187 AM at java.lang.Long.parseLong(Unknown Source) 11:56:10:187 AM at com.adventnet.appmanager.server.oracle.datacollection.OracleMonitoring.getCollectedData(OracleMonitoring.java:542) 11:56:10:187 AM at com.adventnet.nms.applnfw.datacollection.server.PerformDataCollection.run(PerformDataCollection.java:86) 11:56:10:187
SMC Mibs wont load
I Cant get either of these SMC mibs to load. Any ideas?
Import Non-Windows Devices as Workstations?
Hello, I am currently evaluating ServiceDesk Plus 5 (5004) and would like to be able to import my Sun, AIX and HP Unix servers into the workstation view of the application. I know I can import a CSV file for Assets, but I'd like to take advantage of the pre-defined fields in the Workstation view. I am relatively familiar w/ MySQL & SQL code & am willing to build an interface to make this work, but I need some help in understanding exactly how the application constructs the insert query. Any help
Work around for Importing Users when using AD authentication
I just wanted to pass along a work around that I thought of as I was talking with one of the ServiceDesk Plus support reps. When I first installed SDP and imported our users as requesters using the AD import feature I found out that if I wanted to add another 10 new employees to the SDP system later that I would have to import ALL users again rather than just being able to select those 10 new hires. Well, all you have to do is create a temporary OU in AD and put those new users in it and then do
Device Types
I am using Opmanager 6. I did a network discovery. I then went and re-assign devices to their proper type. This worked for the majority of devices. I have a few though that will not list in the designated category. They remain in the original group. For example: I have several Wireless basestations that were originally classified as switches. I have since changed the type to Wireless. Unfortunately, they still are listed in the Switches group. I have tried creating a new device type and queried the
windows domain scan issue
we have two office, on office location is hk. and the others is mainland PRC.and now, we have a problem with SD plus windows domain scan issue. 1.the hk office SD plus can scan the local pc (only hk's pc)but can't scan mainland pc. 2.installed a doem SD plus in mainload office, and now, can't scan hk office pc.all mainland pc can scaned. 3.two domain, the hk domain is abc.domain, the mainland domain is efg.domain. 4.client pc inclued xp+sp2(enable firewall) and windows 2000, I can't ping a hk office
Trial License to Free Edition
I have been evaluating the Pro version on OpManager 6. I have determined that i only need the free version to continue with my needs. My eval license has expired. Is there anyway that I can transition the product to the free version so that i do not have to setup the monitors again.
Requests received by email DO NOT APPEAR
When requests are picked up by the system via email they are deleted and the details of the email are not added to the system so we end up losing the job request. Nothing is shown in the System Log Viewer. It was working fine when we ran 5004 but it has been experiencing this problem since upgraded to 5007. We are now on 5008 and fully licensed (although we have been licensed since 5004). Please does anyone have any suggestions?
Database Timestamp Format
I have created a Crystal report from the database data. But I cannot determine the format of the CREATEDTIME field in the WORKORDER table. I am trying to convert from Unix time to System using seconds from 1/1/1970. But all my date/time results are incorrect. What is the format SupportCenter Plus uses for the CREATEDTIME entry? Thanks
Assets Pie Chart - What is Other?
We've now populated our assets database with 880 products but on the Inventory page it's only showing 7 categories, 6 of them are my categories and the 7th is "Other". I cannot find any reference to "Other" so I'm a little confused where this is coming from...
ManageEngine OpUtils 3.2.0 Service Pack 1 available!
Dear All, We are pleased to announce the availability of Service Pack 1 for OpUtils 3.2.0. The following are the enhancements made over the previous release: 1. Network Scan tool enhanced to scan up to ten subnets. 2. You can now select and scan individual switches from the Switch Port Mapper results. 3. Trap Receiver tool enhanced to provide the description of the Trap OIDs. The text equivalent of the enumerated integers and textual conventions will be shown along with the trap OID value. 4. Cisco
New Topic Posts
After logging in to the discussion forums, when I click on the New Topic button, I receve this message; "Anonymous guest posts are welcome. All such anonymous posts are sent to the moderator for approval before posted to the forum. If you would like to post immediately, please login (see top) or register as a user." Shouldn't this only appear for those "NOT" logged in? I submitted a post this morning and received the notice that my post would need to be approved. This will add more time to getting
Quick Create
Is it possible to remove the quick create Ticket option from the requestor screen?
Funny / Weird Date Stuff In Crystal Reports
Hi, I'm running a report in Crystal Reports which pulls in the end date of a contract. I have located the field in question, maintenancecontract.todate and noted that the date is in epoch format. I have created a formula in Crystal like the following: Function (numberVar x) dateadd("s",x,date(1970,1,1)) However when I punch in a date like 1172390400000 I get a crazy output of 09/13/1965. I gather that the number field in Crystal has been exceeded and this is giving me the gibberish output. Any ideas
Salute to SD+ Support team !!!
HI Thanks for build 7 (!!), It fixed my biggest problem with fonts in e-mails fetched from lotus account. Now i can go on with my work for real. I also want to thank you for fact that in each update you are fixing some problems that i reported some time ago, so with small steps we are closer and closer to full internationalization and full functionality of your software in my company. Best Regards Bart
Use with VLAN
Hello, I have a Cisco 6509 switch that runs in Native mode IOS. I am looking to monitor traffic that is coming through this switch (This is a "core" switch). I have 2 seperate vlans set up on this device and have everything set up as shown in the configuring cisco docs. But I only get a small amount of traffic in the netflow analyzer. I suspect that I am only seeing L3 traffic and this switch is switching everything. How can I see all of the other traffic? Thank you!
Email alert is not respecting the "Device misses 3 poll
I have two profiles configured in Notification Profiles. Both are configured equal, also in the part of Device misses "3" polls. In a server I have the two profiles configured. The problem is that in the one of them soon after first device miss already sends an email saying that the server is out and soon after that sends another one saying that is up again. In this profile is not waiting the "Device misses 3 polls". I created new profile and the problem also happens. Somebody can help me? TKS Renato
CPU, Memory, and Disk Utilization
Hello, I keep on seeing support repond with... "If you have any discrepancies in SNMP based responses, try to configure WMI/TELNET/SSH based resource monitors." Which leads me to believe that SNMP monitoring of CPU, Memory, and Disk is completely broken in OpManager. Since some of us can't use telnet or SSH version 1 to monitor our servers, this means the product will not monitor CPU, memory, or disk utilization. As this is a major shortcoming of the product, it should either be fixed, or made a
Device Type
I've just downloaded the OpManager 30 day version. I've done the discovery and some things were obviously not identified properly. what I'd like to do is edit the device type so that it shows up properly in the gui. For example, my routers are using some default icon instead of the Cisco icon listed in the Device Types under the Global Settings of the Admin section. If we can't change them, then why do they have them all listed in that section? Any ideas
Novell Netware NLM monitor
Is it possible to monitor which NLMs are running and create an alarm when one stops running? I can see the running applications from the devices page, but I can see no way of monitoring it. Thanks, Michael
Monitor Redundant Power Supply on Compaq Proliant
How can I set OpManager to monitor status of redundant power supplies on Compaq DL380 G2 servers? I have SNMP running on the server.
Dial for Backplane %
On the Cisco Switches, this clock dial is not working at all. Any comments ?
Upgrade Error
Service Pack 1 to migrate from Build 5000 to Build 5001 has been released. Only Customers on ServiceDesk Plus 5 need to Download and Install this Service Pack 1. As always, it is safe to take a backup of your data. Download Here http://manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_0_0_SP-1_0.zip We strongly recommend to take a back of the existing data by invoking the /bin/backUpData.bat or /bin/backUpData.sh script file. Steps to Install --------------------------
Configuration character-size limit?
It seemed to download only the first 3250 or so lines of my config, and got cut off in the middle of a line. Is there a character d/l limitation, or is this a GUI textarea limitation? Thanx. Dev
Applications Manager 6056 Released
We are back again with yet another quick release. The highlights of this release (Build No. 6056) - Service Pack 5.6 1. Integration of Google Maps to have an empowered Business View 2. Weblogic 9.1 support 3. JBoss 4.0.3 support Service Pack 5 (build no. 6050) highlights : * Microsoft .NET Monitor * Web Transactions Monitor * Chinese and Japanese version http://appmanager.com/download.html Do download the product & let us know your feedback. Existing users can download Service Pack 5.6 from http://appmanager.com/service-packs.html
Hotfix to migrate to buils no. 5007
Dear Users, We have released a Hotfix to migrate ServiceDesk Plus to build 5007. You can download the same from: www.servicedeskplus.com/service-packs.html Instructions to apply the hotfix 1. Stop ManageEngine ServiceDesk Plus service. 2. Invoke UpdateManager.bat (UpdateManager.sh for Linux installation of SD+) from [ServiceDesk-Home]\\bin folder 3. At the start of patch installation, option will pop up to take backup of data. If latest backup has not been taken, use the option to take backup of
Setting up email
I am trying to modify the email server settings on SupportCenter and I am receiving the following error: FAILURE :Error while saving the Mail Server Details. : Duplicate entry for key Please report the problem to the system administrator, with the Error Code - 1,145,119,513,406. Any suggestions?
Detail about monitor process
hi... Im very interested about this software.. but i want to know detail about monitoring that this software done. It is have whitepaper about this software? also.. how that i know this software take a true data from our server? Thanks for your reply..
Build 4010 and Unix Hosts
Good Day, I am testing build 4010 but have run into a problem. When I go to add a unix host, it gives me a different IP address for my server on the help card. If I continue I cannot send logs and it does not open the port. I have tried this on two different servers with the same issue. Example: Help Card ! EventLog Server is running in Host : logserver1 (128.1.245.119) Before adding an Unix host, you need to configure the syslog daemon on the host. 1. Append the following in /etc/syslog.conf file
Using images in notification e-mails
Has anyone worked out how to use images in e-mail notifications from ServiceDesk Plus? Cheers Stephen
RequestLink shows old web server port URL
We have just changed the web server port for ServiceDesk Plus (5007) using the <<Changewebserverport.bat>> batch in the BIN folder (changed from 8080 to 80) ... worked perfectly for the web interface. However, now when e-mail notifications are sent out about requests, they are still referring to the old web server port ... and thus the Requestlink's do not work. Is there somewhere else this needs to be updated ? Stephen
Which Develeopment Tools are used to build Service Desk Plus
Hi Guys Now i know that Service Desk Plus is built on Java technologies. But my question is what development tools in specific are used to develop this wonderful application. Thanks and Kind Regards
Checkpoint stop sending data
Good Morning, after a couple of hours the FA (4002 with latest patch) stop sending data. After SIC-reset, opsec-pull-cert, remove and add the (authenticated) lea-connection FA receiving data again. Any idea? Thanks and regards volkuhl
Add New Roles
In the User Role, there are 2 role name, SDGuest and SDAdmin where as SDAdmin we can do everything. Now i want to make a new Role for my Superior where he only can see all request accepted by technician. the name of role is SDManager where he can View and Add all feature. Now, as SDAdmin we can see Report Tab, but why in SDManager is not found Report Tab...? because as a Superior he have to can see the performance report from each technician. whether can be peeped out the report Tab...?? Thank's
BUG: Assignment of techs doesn't take the first time
I�m finding a problem that is quite unusual. I�ve set up a number of technicians, back when we were in 5.004. I believe I made them technicians by finding them in the requesters listing, and then making them a technician, applying a license to them, and then granting them roles (some at admin level). Today (I�m now on 5.007) I turned our help desk software over to some other techs, and when they logged in, they had REQUESTER level screens. No ability to look around, etc. (Remember, they�re set up
Removing SLA for workaround on default due date
The SLAs already setup in the sytem had default rules set which automatically creates a due date. To try to stop the creation of an automatic due date we removed the rules from the SLAs. That has made all new requests overdue. If we manuall change the due date, this is ok until someone edit's the request. The due date then is automatically calculated again and the request becomes overdue. We can't delete the SLA's entirely as the system returns the error "FAILURE : Could not delete the selected SLA('s).
More Feature requests / Changes
There are a couple of things that I'd like changed. Perhaps other people have requested them also. Please echo my comments if you agree. * Often the width of the combo boxes for certain areas are too small. This can be seen when creating a purchase order which can sometimes be difficult as I cannot distinguish different products in the drop down list. They are truncated. When creating a request, the categories with longer names are cut off - this is the case in the drop down list and the pop up window.
SupportCenter & Opmanager MSP intergration
Can you tell us when the OpManager MSP and SupportCenter will have the option to be intergraded? We would buy now if you had this option.
Layer2 Switched traffic
I have a large switched MAN/LAN with 6509's in the core, trunked to 4500's at the access sites. Is there a way to see the L2 and L3 traffic separately?
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