Restrict user from clearing alarms
Is there a way to restrtict a user to just viewing business views? I don't want them to be able to clear/acknowledge alarms. Thansk Chuck
Domain authentication not working for hosts in other subnets
Hi, I was unable to get domain authentication working for any host that does not reside in the same subnet with EventLog Analyzer server. It fails 'Verify Login' test with 'The RPC server is unavailable' error message. If does however report 'Access is denied ' if I attempt to enter incorrect password for the account in question. The domain account I am using is a member of Domain Admins group and has Administrator privileges for all hosts. However, I can authenticate and connect fine if I use local
Technician Role
Can anyone tell me how to allow a technician to be able to pick up tickets but not assign them to other technicians. Also, is there a way to have a Mgr (technician) the ability to assign only specific technicians but not all?
Not receiving Netflow Traffic IN
Hi, I'm currently running Netflow Analyzer 4. I have set up Flow monitoring on one of our clients routers in order to analyse a specific interface causing problems. I have a number of the interfaces Managed including the Ethernet, and SNMP has been enabled and is working fine. Most the interfaces that I'm collecting are working fine, but one of them (the one I want to analyse) is only giving me the "Traffic OUT". I'm not receiving anything detailing the traffic IN on that interface. I know that there
Suggestion for capability - Manager view
The current licensing setup turns out to be a waste for us, as we have 10 licenses, with 5 help desk people (1st line) and 5 2nd tier people. But the managers would like to be able to view the queues, generate reports, etc. Assigning the licenses to the managers to be able to have the capability to generate reports, look at queue wait times, etc. wastes a license for each manager that wants to do this. Can I suggest a "Read Only" or Manager capability that allows for some areas to be seen/printed,
Non numeric "Telephone Extension" gives error
When entering a new request in ServiceDesk Plus any non-numeric number in the "telephone extension" field gives a popup error of: "Please input a valid number for the field under Additional Request Details." Users are confused because it does not point the "telephone extension" field and our number and extension are the same so many times they enter 503-123-2345 by force of habit. Is there anyway to fix it or get it to give a better error? Thanks, --Todd
Were comments made for queue/tech assignments at same time?
I noticed that assigning a ticket to a tech doesn't assign it to a particular queue and vice-versa. Was there some discussion about this, as a future enchancement or as a solution to be done now? I wanted to know what to tell the other techs as far as when/how this would be implemented. Justin Masters
AD Store not on C-drive
I'm using OpManager Enterprise 6.0 build 6002. I've added two domain controller to monitor, but the Active Directory store is not stored on de C-drive. The store is installed on d:\winnt\ntds\ntds.dit I changed the Database Monitors -> Database Size monitor to look at the file on the d-drive. That works. But in the dashboard there's also information about the free and total disk size. But this information is still from the C drive (Stated above the data) I don't have the option to change these two
Improvement Request - disabling notifications for select tix
We have auto-generated notices that come in as a result of UPS warnings or failures, the status of backups, network dropouts, etc. Each email coming in creates a ticket. We want to implement notifications for those real tickets created by users emailing in requests or via phone or web, but NOT for replies to auto-generated notices. While I can set up business rules, they can't be used to exclude a particular automated ticket from generating these notifications. I also don't want to have possible
Color scheme for users makes announcements hard to read
I've put in an announcement, and admins can see it very easily. But users cannot see it easily. Can you fix the color scheme (background color) on announcements for users? Justin
Successful scan after failed scan fails to clear status
This info pertains to what you see as an admin in the following area: Inventory->Workstations->Show All-><desired workstation> I had problems with a Client scan on an XP SP2 machine, with the error showing: Under the General Info portion, I see "Connection to RPC server in the workstation failed." After opening port 7 in the firewall and running a scan, I see just under it: Last scanned : Mon Apr 03 14:10:47 PDT 2006, Scan Status : SUCCESS. [Scan Now] But the General info portion still shows a failure
Excluding IP ranges for discovery
We have the following issue: Our internal networks use B-class address blocks for various location. Say location A has the network 10.100.0.0/16. OpManager of course discovers this and starts to auto discover everything in that network. Unfortunately a part of this network is populated with client machines that are very transient and do DHCP so can have any IP address out of a given range (10.100.100.0 - 10.100.100.255). Is there a way to EXCLUDE a subrange from a network from the discovery process?
Logging
I downloaded the trial version of OpUtils yesterday to see if it would help me monitor my networks. I setup an Enhanced Ping to check several gateways and trusted IP's of our WAN. While I can view current ping times I would like to look at the history. Is there a way to view the log? Thank you, Richard Isbell richard@thetsg.net
Netware servers - No disksize in device asset.
Hello. Can someone please tell me how I can make OpManager collect disk information via SNMP. If I look at Asset Details on a Netware server, it don't show any harddisk info. If I try to add it, after upgrade to bulid 6004, I get an error. This error is telling me to provide a value for RAM. The RAM value is already populated, and it won't accept any value. If I use the standalone MIB browser - I can collect harddisk info from Netware servers, but not from the Web Client. Does someone have similar
could not access the object after upgrade the windows patch
Hi I just upgraded the patch of windows recently released. But I found out that all object (including server, router and switches) no longer can be displayed. It also replied the error messages no this object with IP address. Anybody help
Can I use this program for non router interface monitoring?
Hello, I am new around here and I find this monitoring tool very interesting. I would need it for my small network which does not include Cisco or other vendor routers. Can I use this tool for monitoring traffic on usual computer interfaces? Thanks
problem with buisness view more than 10
Hello, I have a problem with adding more then 9 devices to the map of business view. If i try to add more else, they don't show in the map. :(
OpManager & ServiceDesk Plus
Is OpManager part of ServiceDesk Plus?
Custom Infrastructure Views
Is there currently (or will there be in the future) a way to add custom directories under the Infrastructure Views? I would be nice to be able to group all like equipment together. Thanks, Jeff
Supported Firewalls
The Firewall Analyzer team has been constantly striving to expand our supported devices portfolio. In our next update we are considering to extend our support for the following devices (log formats): >> Zywall >> FreeBSD >> Netscreen Native Log Format Please let us know whether you would like to suggest any further additions to the supported devices list. Please send us your suggestions/queries to support@fwanalyzer.com, along with sample logs (if any).
ifindex0 - Removing from NFA 5.0
Hi, Is there a way to delete an interface and totally remove it from the NFA cache? NFA5.0 has somehow learned/discovered ifindex0 for a router. This interface (I assume is a virtual interface?) is generating many bogus threshold alarms since it is alarming the utilization based on 1.0mbps. I tried unmanaging all interfaces for the router, removing the the netflow configs as per the help but once I recreate/reconfigure, ifindex0 appears again. ifindex0 does not appear in license management or in
Problems w/scanning XP SP2 again
I know I have previously done an extensive scan & sniff session for scanning an XP SP2 system with SD+ I documented the firewall logs, analyzed network traffic with and without the firewall up and with exceptions made for firewall rules. I put all that documentation up here in the forums, and watched as several other people complained that despite my hints or the hints of the SD+ support people or tricks from others, that there seemed to be continued problems with scanning SP2 systems. Now, I don't
Issue with Notes addition to job
hey we have a little issue we need to be able to update every one when anything in a job is updated we have got our techs to use the notes feature and have made our users do the same when a user / requester adds a note he can click on email inform tech of note addition (see screen shot for what check box i am talking about) however when the tech adds a note the requester will not get a email saying that a note has been added is there a way so when a tech adds a note the requester is notified and
Categorizing the user forum?
Hi, we're new SD users and SD forum users as well. I was wondering if there are plans to break the forums to specific categories instead of having a free for all user post for SD? The search button is nice but sometimes you get too much results that you dont want to or have time to sort through especially when you have to manage other things as well within your company besides making SD work accordingly! Here are some suggestions to break down SD forum section; Announcements SD Future Suggestions
Bugged Query for Oracle 8
Hello, I want to show that the following query not work on Oracle 8.1.7.4.0: SELECT d.tablespace_name, SUM(f.phyrds) phyrds, SUM(f.phywrts) phywrts, SUM(f.readtim) readtim, SUM(f.writetim) writetim FROM sys.dba_data_files d, V$filestat f WHERE d.file_id = f.file# GROUP BY d.tablespace_name union SELECT d.tablespace_name, SUM(f.phyrds) phyrds, SUM(f.phywrts) phywrts, SUM(f.readtim) readtim, SUM(f.writetim) writetim FROM sys.dba_temp_files d, V$filestat f WHERE d.file_id = f.file# GROUP BY d.tablespace_name
Forward dialogue box error
Hi There We have just upgraded to 5006 from 5004 mainly for the ability to edit html requests. When looking through the system, I've noticed that when you have a request with a few attachments, then choose the forward option, the dialogue page that is displayed shows the text edit box on the far right of the page. See attached screenshot. Also, in the readme of 5006, you state "# All the notification dialogs now have a directory look up tab for the TO and CC fields." I don't see this option on the
Technicians to select for ticket assignment exceed licenses
When assigning a ticket to a technician, I am given a list of technicians that includes names that do NOT have licenses. These names were put in, under the assumption that we might have a floating license capability (15 people as techs), but when I went to assign them roles, I was stopped at 10, as per our license agreement. However, those extra 5 still show up in the list of technicians to assign a ticket to. Justin Masters
Web transaction monitoring + Servlet pages performnce
Hi everybody, I would like to submit 2 questions : 1) I'm very interested in the web transaction monitoring feature that offer Application Manager. Unfortunately, we are running tomcat servers on 1.4.2 JVM. It seems that the web transaction agent needs jdk 1.5. Is there any workaround available ? How to perform URL to SQL monitoring in case of a Tomcat 4.1 / jdk 1.4 configuration ? 2) I have set up a tomcat monitor for a validation server (before monitoring production). I can see my application in
Exploring MYSQL DATABASE
Hi I'm new at OPmanager and i want to know if someday can help me working on the mysql database of mysql. I already have the tables from the databases but i don't understand the statistics on it. Please somebody help me...!!!! PD I'm from Colombia Excuse me for my english JULIAN
Opmanager MapMaker
Hi, Im using opmanager msp, install as server on machine A, using map maker on localhost, it work fine. When using mapmaker from other client, it can't connect to the machine A? Port and IP address are correct. msg " please check whether the server is running".
event text message with non-ascii characters
Hello. We are evaluating eventlog analyser and it seems to be a problem with non-ascii characters processing in message text field. We are collecting events from polish version of win2000 and win2003 servers. In all reports there is no full message text field displayed, it's cutted at polish national character position. Is any extra configuration necessary for it ? Best Regards Michal
Hotfix for migrating to build 5006 is available
Dear Users, We have released a Hotfix to migrate ServiceDesk Plus to build 5006. You can download the same from: www.servicedeskplus.com/service-packs.html Instructions to apply the hotfix 1. Stop ManageEngine ServiceDesk Plus service. 2. Invoke UpdateManager.bat (UpdateManager.sh for Linux installation of SD+) from [ServiceDesk-Home]\\bin folder 3. At the start of patch installation, option will pop up to take backup of data. If latest backup has not been taken, use the option to take backup of
How custom Action in Device Detail?
Hi, I would like add an action in Device Detail (e.g. for all devices, in action of device detail http://ip/ � etc. �) Thanks
Application Monitors SQL > 1 instance
Hi, I would like monitor (Application Monitors) more than 1 SQL instance. By default, the default instance is available to be monitored. - do you have a workaround to select a specific instance (e.g. SERVERSQL$INSTANCE2) and a workaround to duplicate the server discovered? Note: problem does not look like http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002647555 (MS SQL 2000 instance monitoring). Thanks
BUG: User doesn't REALLY log in with domain credentials
I had a new account created in our domain, and waited for 10-15 minutes to make sure it was propogated out. I was unable to log in to ServiceDesk Plus using the username, password and specifying the domain. It appears there is no contact with the domain to see if it's a legitimate username. I went in as an admin, and created by hand a requester with the name/password I had created. I attempted to log in again as the user, and was able to get in, even though I specified the domain credentials. Then,
no Domain controllers
I have installed the eval version and ran discovery. I having a couple of issues with what is being discovered. First, OpMan is classifing almost all of my servers as Desktop and not finding the OS type. Second, it is not classifing any of my servers as Domain Controllers. I ran a discovery on the subnet for our servers, it appears that all of the servers were found. Thx, Eric
Problems with eventlog entries
hi, we have installed the software , but the Alert section doese not display eventlog entries from other computers . from the local computer it works. we have configured all entries and we have Associate Event log rules to several devices. the opm service runs as domadmin. we have follow all the tips in the forum to fix the problem. can you help us ? please replies in simple english :) mfg ugos
Template Change
When I originally set up our site, I used the default which was port 8080. I went back and changed our port which is working properly, however, the $RequestLink field in the email templates is still passing the port 8080 info even on newly created tickets. How can I cange the $RequestLink info? Thanks Scott
Process monitoring
Hi everyone, Running OpManager on a windows2003 server. Is there a way to monitor specific processes for how much resources they are sucking up? I'd like to recieve notifications on certain processes when they are utilizing a certain amount of CPU or Memory. Is this possible? Thanks! Jeremy
problem in linux Opmanger gose down
I've op manger on my fedroa box its working fine [root@box1 bin]# ./StartOpManagerServer.sh . . Verifying connection with web server ... verified OpManager modules started successfully Please connect your client to the web server on port: 9000 ------------ NOW if i closed the console windows server gose down ? why .. any one can help me on this am newbie
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