Annoying email/notify issue
SD+ pulls in names from AD, but all our names are created in lastname/firstname format, for ease of use.
That means that SD+ pulls all our requesters in as firstname/lastname too. That's great, no problems there, but when the system sends a notification message it simply reads the requester name variable and enters that into the message body. This results in emails starting with...
Dear lastname firstname
Which is both annoying and looks stupid and unprofessional (Dear Gates Bill).
Are there seperate "firstname" and "lastname" variables that we can use in the notify templates?
That means that SD+ pulls all our requesters in as firstname/lastname too. That's great, no problems there, but when the system sends a notification message it simply reads the requester name variable and enters that into the message body. This results in emails starting with...
Dear lastname firstname
Which is both annoying and looks stupid and unprofessional (Dear Gates Bill).
Are there seperate "firstname" and "lastname" variables that we can use in the notify templates?
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