Technician license - one size for all
I am on ServiceDesk Plus Cloud enterprise with 3 licenses - and have the scenario when i want someone to assist in the setup of the application. You cannot do that without consuming a full technician license, this goes for all the roles defined in the
Vulnerability news update - Data Security Plus
We would like to update regarding a vulnerability that has been identified in Data Security Plus most likely. The application uses the log4j version log4j-core-2.10.0 in a bundled dependency module which might be susceptible to this vulnerability however
How to integrate Service DeskPlus with ServiceNow
Hi, We're planning to integrate Service DeskPlus with ServiceNow. Request you to provide the process steps/API for the integration.
Close request
Hi teams, We have the last build 14.1 Construir 14103. When we update to the latest version, the notification email to the applicant for case closure fails, and does not allow them to close it.
Can you make child tickets update the parent
When a linked (child) ticket is updated, can you make it so that the note is also added to the parent?
Error when try to configure Exchange On Line email account
Hi All, Please, could you provide me some tips to fiz this issue? This email contains a valid MS Office 365 email account (exchange on line P1) Thank you in advance
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Set Request Table view for requesters by admin
Hi, New Idea, Set Request Table view custom Columns for requesters by admin
Set Image to Sites
Set Image to Sites, it's very useful for separating Sites
How to - migrate to another server, can you install the latest version
I have a question, If I have installed servicedesk plus version 11, it connects to a SQL database and I want to migrate to another server, can you install the latest version of service desk and then connect to a copy of the SQL database so you don't have
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90099) on this
Build 14104 - When assigning a unassigned ticket that has no categories the assign box does not close
Build 14104 - When selecting "Assigned To" and assigning a unassigned ticket that has no categories the assign box does not close. This is from the main view of a ticket, if you hit the drop down for "Assigned To" and enter a techncian, then the categories
How Get User Additional fields value on script of Field and Form Rules?
How Get User Additional fields value on script of Field and Form Rules?
report to get all technician and assigned roles in sdp?
Hello, I need a report to get all techniciat and the with Login name, created date and the assigned roles to each technician in the list. Please assist me with the query. I'm using PGSQL. Thanks.
SQL Query - Technician List
Hello. Could someone please provide a simple SQL query to get a list of all active Technicians in SDP? The methods I used to use have apparently become obsolete as table structures have changed with various SDP releases. (For instance, at one point,
Upgrade to 12000: skip forced backup
Hello, looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?
CUSTOM QUERY
Please i need a query that shows the list of users with Admin rights on the service desk plus version 14000. I'm using a msql database Thanks
Show white page after restart ServiceDesk Server
Hi All, I am a new user for ServiceDesk Plus and I tried to update the security setting for the website. After I update disable HTTP, disable domain dropdown, and set Content-Security-Policy to "script-src 'self'". After restarting the server, the webpage
ITSM portal is very slow and its not responding
HI Team SDP portal not responding , its response (5 to 6min ) and too slow
[SDF-88580] OCR (Optical Character Recognition) integration in SDP
We use SDP to manage inbound customer orders, most of which are sent over via PDF or other scanned images. We update values in the request based off of the data in these documents. Has anyone integrated an OCR application with SDP to automatically update the request with these values? I suppose i could write an application using an existing OCR library and have a script update using the API.
Display notifications via the Windows Desktop Alert
Display notifications and all changes requests via the "Windows Desktop Alert" All technicians and especially the "Requesters" are unaware of the latest happenings Showing Alert's message helps them stay informed Like this:
Bulk fields!
Hi, All, ServiceDeskPlus like any other ITSM software, has limitations in field definition.. What solution do you have for organizations that have a large number of forms where each form has dozens of fields?
AIOps in the ITOM space: Learn how you can effectively leverage AIOps in your organization
In the past couple of years, IT Operations have gotten increasingly difficult. In the race for digital transformation, organizations have had to change their IT operation strategies completely. Organizations have started shifting from the traditional,
[SDF-63135] Add new exception to automatically assign
New idea: In the section "Automatically assign to technicians" Adding a "technician group" exception can be very useful
task notifications
Hi, How can I set the task notification rules, because there is no option to set them in the notification rules. I made some tests and I noticed that when a task is created or closed, the assignee is notified. Is it possible to notify the technician and the change requester when a task is created or closed? I need these because there is no track of the tasks, in the history doesn't appear anything about tasks (when are created or closed). Thank you.
Query to get Status change info from particular status to others
Version : 10609 DB : MSSQL & PGSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.createdtime) AS "CREATEDTIME", sisd.STATUSNAME as "Changed From", sinsd.STATUSNAME as "Changed To", aaa.first_name as "Created By" FROM WorkOrder wo LEFT
Auto Assign to Technician on Reply
Currently when a Request/Problem is submitted, an email is sent to all technicians. I would like the system to assign it to the Technician that replies to the email regardless of how they replay (e.g. Portal, email, etc).
[SDF-71685,SDF-55251] feature for send SMS to users for Announcements
hi friends, We need a feature to send SMS for any announcement with certain criteria Can we hope that it will happen in close future?
API performance porblem
Is there some one that has some info about performance issue regadring REST API for SD Plus. 1. Is there a limit for numbers of updates during a time period for the same user? 2. Can the REST API handle multiple parallel updates from different users?
[SD-107820] Matrix report bug on SDP 14103
Hello. We have noticed a bug in SDP 14103 with custom matrix report used to export latest quarter time spent by technician grouped by year/month. SDP extract correctly the data but the visualization is wrong, SDP seems show the report grouped by year/month/day:
[SD-84410] Duplicate Software Manufacturer
Hi When software is scanned there are companies who seem to use different names so show up separately for the same software so when creating a software suite it is causing issues as we can't add both manufacturors to the one suite. Is there a way to manage this?
IT analytics in 90 seconds: Monitor disk encryption to prevent data theft
Ensure continued protection of your confidential data by monitoring your Bitlocker encryption status using ManageEngine Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
[SD-106267] Approval: Unable to open attachments
We've been having an ongoing issue with users being unable to open attachments when trying to approve a request. Users will click the link from the approval request email and try to download attachments. It's been happening before and after the recent
AD import - Remove old user - Feature request
Would it be possible in a future version for SD+ to automatically remove missing users from the Requestors list after running an Active Direcoty import? Most of the users in our system are college student employees who come and go on a regular basis. I run the Ad import on a regular basis, but it gets old having to sort through the list to remove old users. It shouldn't be too hard for SD+ to run a comparison of the AD import against the existing SD+ user list and maybe prompt with a list of users
How to remove old requestors and machines ?
So as time goes on my ServiceDesk is building up a list of old requestors and machines that are no longer in AD. How do I clean these out ?
Improve Self-Service Portal Cancel Dialog UX
When closing the Self-Service portal window while software is still installing, the following dialog appears The choices of "Yes" or "No" as answers to "Do you want to abort Installation or Continue Installation" makes the result of either choice extremely
Log360 is locking out one of our domain accounts
I can see log360 sending a bad password for a domain account it is using for authentication somewhere, but i can't find exactly where. is there a list of areas where domain credentials are configured in the product? all of them i can find are using another
Patch Retention Period
Is there a KB article relating to how long ManageEngine holds on to patches internally before releasing to our own patch server? Do they do any internal testing? If so, how long?
Migrate to a new Active Directory domain in servicedesk
Hello everyone, I have to move our on premise servicedesk into a new Active Directory domain. The existing domains already exist in SDP,, is syncing and users can login from with their accounts. Users will be moved into the new AD domain using and their
Remove Due Date
We have some ticket types that do not have due dates. Sometimes a date is accidentally put in and needs to be deleted. How do we delete the date put in that field? I tried highlighting and deleting it but that didn't work.
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