Removing "Remember Me" until SSL is established
Is there a way to remove the "Remember Me" option formthe login page so that the passwords are not saved in cookies. I know it means additional logins for requestors but most of mine use email anyway and it would eliminate the unencrypted passwords in cookies. Thanks
Virus report DONT DIPLAYED
Hello List. A few days ago , posted a dude about: not receive virus report, i used FWA trial 4010, all reports sucessfully displayed but the virus report don�t appears, any ideas?? My FW Forti is configured with webtrends. Please i need help!! The virus reports are very important for me. Thanks
Business Rules: do they work?
I created 3 business rules to Assign to Technician, Assign Priority, & to Assign to a Category based on 3 different acronyms defined in the Description field. I have received several requests already & it appears the Business Rules do not work. Am I missing something or is anyone else having issues with this?
ADDING IP GROUPS
I AM USEING NETLOW ANALYZER 5 DEMO VER. I AHVE ADDED ONE GROUP AND FACEING PROBLEM IN ADDING ADDITIONAL IP GROUPS CAN YOU PLEASE HELP ME IN THIS REGARDS. REGARD VAIBHAV
Bug in the SD forums
It's odd that I'm submitting a bug report about this forum, but there's not anchored announcements regarding the current release and the like that usually appear at the top of this forum. :-) Justin
Monitors don't report until they are tested
I have an issue with many monitor where they don't report until I go into the edit screen of the monitor and click test, the monitor is sucessful and then reports okay. This even happens with some monitors of the same category on the same device, some work straight away, others have to be tested first. Is there anything in particular that is causing this?
change def. values of requestor detail on new request form
How do i change the default values of requestor details on the new request form.
Logging calls to an asset
Hi There, While registering a request i would like to log calls towards assets. For example if the network printer or a switch or server or any other hardware not classified as workstation is giving a problem I cannot attach the asset to the request. Is it possiblet to do this if yes pls guide how it can be achieved. Regards Shiraj Kasmani
Potential issue with SD5 with service pack 10
We have just updated our ServiceDesk implementation from 5.04 to 5.10 and we have noticed a few problems which I just wanted to share with people. Firstly, we had scanned a number of new workstations just prior to the upgrade and these have now gone missing. In addition, when logging a new request, there appears to be a new feature which allows you to select a requester from a list which appears when you type the first few letters of a requester name. If you select the user from this list, their
Exchange 2003 Enterprise
I am using Exchange 2003 Enterprise. I am trying out your demo. However, it only displays the first storage group (I have 4). How do I get to where I can see the other Storage groups.
Some more comments and FR's for 5011 +
Hi Support, Some more comments :- 1) If an account has only one product then requests for that account should be autoassigned to that product 2) Why do i get "yet to be picked from queue" messages outside of configured business hours? 3) When i delete a request, a notification containing the description is sent to the contact ? This is not desired. 4) In my system, customers email address A, which forwards mail to the supportcentre mailbox (address B). Whenever an engineer replies to a contact, by
Upgradation from NFA 4 to NFA 5 - Some tips
Hi Check your build number of Netflow Analyzer version 4 by using the link at the top Right "About" in the Dashboard view.And then follow the link below to upgrade the Netflow version 4 to Netflow version 5 by using the service packs: http://manageengine.adventnet.com/products/netflow/service-packs.html Thanks Santhosh
Mass Remove Notification Profiles
I know you can mass associate, but how do you mass remove a notification profile - or for that matter...mass remove a monitor...etc.
SNMP
I try to add a device but it does not succeed me (I have created a network). Maby i must to incite the snmp. But to see the cpu utilization, memory utilization and disk utilization of the device i don't want to incite the snmp. Can it be? my excuses that my grammar is not well...... Thanks EmTi
Alarm message - trouble
Hi.. Can anyone describe what that alarm(trouble) meaning, error from monitoring cisco router 2600 series. .1.3.6.1.4.1.9.9.41.1.2.3.1.2.327626: CDP, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.327626: 5, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.327626: DUPLEX_MISMATCH, .1.3.6.1.4.1.9.9.41.1.2.3.1.5.327626: duplex mismatch discov Thank in advance..
Bug report - Print Preview of PO's doesn't show status
We need to have the status (Open, Closed, etc) visible on the Print Preview of PO's. It shows up in the display screen, but when you click the Printe Preview screen, the status is conspicuously absent. Justin
Bug causes blue box after adding time entry
I'm enclosing a screen shot of a ticket view that occurred after one of our techs added a time entry. It embedded some code that caused the screen to insert a giant blue box where the ticket details usually go, and then shifted many of the ticket details to the right (almost like an HTML table). He tried refreshing the screen to see if it would go away, and also got out of the ticket and got back in again. It still persisted. He closed his browser and looked at the request again to see if it was
Schedule Requester import from AD
Hi all! Is there a way to schedule requesters import from Active Directory automatically. Using a command line or something like that? I did not find this on Admin module. Best regards, Fernando Possebon
Problem with userid
Hi There, We are in the evaluation phase and we are facing an issue with data accuracy. We have one user for whom if we assign a workstation or a request his name does not show up in the list. see the image attached. however if we go in the workstation or request his name appears Pls help ASAP
url monitoring .aspx site
Hello, I'm evaluating opmanager for monitoring some websites. A very important website is our demo site http://demo.selview.nl. Opmanager comes with the site is not available. It uses cookies. I have tried several entries like http://demo.selview.nl/web/login/default.aspx with or withour logon entries, but all with the same result: unavailable. Could you please help me with this url monitoring issue. Thank you. Kind regards, Berthran Selles Holland
Transfer License from Service Desk to Support Center?
We migrated to Support Center from Service Desk, can we transfer our licenses from Service Desk to Support Center, as we are no longer using Service Desk?
Printing reports
Hi, this is probably something simple, but whenever i click print the report that comes out has a big 'MANAGEENGINE' blue block in the middle of it obscurring a third of the report. It did this on the demo too but i presume it would be removed once purchased? thanks, M.
Difference between Application and Application details
Hello, AdvantNet! I can't understand one trouble: I see one traffic value for some protocol in Application tab and other (lesser) value if I click 'View details'. For example (Application Tab): pop3s 161.61 MB 67% http 28.87 MB 12% microsoft-ds 28.49 MB 12% And if I clicks on 'http': Source IP Destination IP Application Port Protocol Traffic(14.91 MB) % of Traffic x.x.x.x x.x.x.x http 80 TCP 14.16 MB 95% x.x.x.x x.x.x.x http 80 TCP 384.56 KB 3% 192.168.7.202 192.168.77.1 http 8080 TCP 299.19 KB 2%
Enhancement: Split requests
I've found that I can split requests from a mail conversation. However, I've failed to see how to do this from the original request. I reqeuster sends a mail containing several different requests - how do I split this into multiple requests?
No Router is currently exporting NetFlow packets to NetFlow
No Router is currently exporting NetFlow packets to NetFlow Analyzer.
Where can I customize SLA violation e-mail ?
Hi, I'm setting up SLA and I need to customize the notification sent ... I don't see it in "Notification Rules" ? Do I need another coffee or it's missing ? Thanks,
Cannot install photo for Tech Support
When we try to add a picture to the Tech Support, it goes through the process, but the picture does not show up.
Cannot search Contacts
When we select the contact icon when adding a new request, then we type in the contact's name at the top to do a search, the search does not work. Is there a fix for this?
Cannot reset password
I am getting the following error when I try to reset a contacts password: FAILURE : No account configured for user : {0:jenni@fpt.com.au} to access service : {1:AdventNetSupportCenter} Any help would be appreciated. Rob
Display bug in PO process.
In the Organizational Details page, I do not have enough room to put a full 1st line of an address. It will hold a number and a few more characters. The next line will hold a lot. But when you look at a purchase order, there's a comma that shows up between the number and the street name (the comma being between the 1st and 2nd line. I'm being hustled out of the building to secure it... gotta run. Hope that's enough details. Justin
netflow MSFC configuration
Hello, I have a 6500 switch with a MSFC module. I want to receive flow information from one VLAN interface on that MSFC. Lets say vlan interface 900. How do I configure this in the MSFC and the switch configuration. Because not all traffice goes directly through the VLAn interace. There's a caching mechanism so not all traffic needs to pass through the MSFC. How can I build my configuration so I receive all traffic flow information from that VLAN interface Please help. Kind regards, Maarten Vervoorn
Does Cisco 2800 router support netflow export?
Hi, From all the post/links, Cisco 2600 supports NetFlow export. What's about 2800? I did not get any confirmed answer to this. Thanks, -Yuemo
Expired Contracts
How does SD handle expired contracts - are they kept on the system indefinitely or are they removed?
Technical Support
After a HTTP-URL monitor is created I go in to edit the monitor. I uncheck the "If monitor detects error, re-try immediately to verify error." I then hit the Update button. Even if I logout of the AppManager then log back on the check box is still checked. Greg Schuweiler ------------------------------------------------------ This is posted using Applications Manager feedback form
Customer Testimonial - takes on Wily
Earlier Bill Bohlen of Hallmark Channel, bought Applications Manager in the Interop show. Today, we were thrilled to hear his feedback We use Applications Manager to monitor our Weblogic application servers, along with the SQL databases and operating systems they run on. We managed to save tens of thousands of dollars by switching from CA's Wily Introscope. Applications Manager can do everything Wily does, and all with no agents, and a browser-based UI. I set up the monitors I needed in less than
Adding Monitor
When adding a new Weblogics monitor, an additional "unknown" server monitor is created at the same time. How can I prevent the server monitor from being created? I only need the Weblogics server monitor to be created. I have created a single Weblogics server monitor for one server with no problem. however, I have a second Weblogics server that insists on creating both a Weblogics and Server monitor. Thanks for your assistance.
SNMP router name not changing
Hi, I have just installed the V5 Beta and have hit a problem immediately. I changed the default SNMP community to match our network, and the correct interface names (FastEthernet0/1, etc...) now display. The name of the router itself has not been updated, so I am left with IP addresses, which will be a serious pain to fix manually. Any Ideas how I can force netflow to rescan the names? I have tried deleting the nodes, with no effect. Kind Regards David Martin
Feature request: Additional "home page" section fo
We're wondering if you can add a custom area (viewable only by techs) that sits above or below the announcement bar on the "home page" (or to the side of tickets being worked on) that has a number of "common" HTML links that techs would want to have handy. (say, to a UPS shipping tool, a web tool to check account information, request a tape pickup/dropoff, etc) Justin
No entry made for forwarded emails
One of our techs notified me that when she forwards mail to someone from within SD+, there is not record made of the forward, nor any notes. Even when she cc's the account for which our email is pulled from. Can this be fixed? We need to be able to show a reference to all conversations made from within the software. I'm a little torn as to whether this should include attachments since they're already in the system, but I suppose that a text reference to the name of the files having been forwarded
Disk Space Monitor
How does one setup a monitor to check disk space on a server. That is setup a threshold to notify us if free space falls below 2GB.
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