Do you want to know the latest version in SC+? Read this....
Hi All,
The latest version is 5020. You know, we released this a while ago and you can find more information about this @ http://www.supportcenterplus.com/service-packs.html
If you are using a build version less than 5008, migrate to 5008 and then to 5020.
To migrate to 5008, you can download the upgrade pack @
http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_3_0.ppm
Use this SP 0.3 to migrate to 5008. Start and Stop the server after you apply SP 0.3.
Now, to migrate to 5020, download the hotfix @
http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-2_0_0.ppm
Apply this SP2 to migrate to the latest version. It is advised to take a backup of the configuration and the data using the [SCP-Home]\bin\backupdata.bat(backupdata.sh) script.
I know, you will, all be interested to find out the features and issues in this HotFix.
Here it goes :-)
Features:
Issues addressed in 5020 :
Get in touch with me @ support at supportcenterplus dot com if you still face any issues.
Regards
Karthik
The latest version is 5020. You know, we released this a while ago and you can find more information about this @ http://www.supportcenterplus.com/service-packs.html
If you are using a build version less than 5008, migrate to 5008 and then to 5020.
To migrate to 5008, you can download the upgrade pack @
http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_3_0.ppm
Use this SP 0.3 to migrate to 5008. Start and Stop the server after you apply SP 0.3.
Now, to migrate to 5020, download the hotfix @
http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-2_0_0.ppm
Apply this SP2 to migrate to the latest version. It is advised to take a backup of the configuration and the data using the [SCP-Home]\bin\backupdata.bat(backupdata.sh) script.
I know, you will, all be interested to find out the features and issues in this HotFix.
Here it goes :-)
Features:
-
* Define permissions for the solution topics for each account
* Automatic addition of contacts made configurable
* Ability to define max attachment size allowed
* More fields (Account & Product) in SLA & Business Rules
* Ability to display additional fields in the list view
* Account information available in the request view page
* Contacts allowed to view time spent entries based on configuration
* Ability to assign multiple contacts to an account from the Contact
List View page
* Autocompletion of names in the text boxes
* Additional request view - Open & Unassigned
* Last mail fetched time displayed in Email settings form
Issues addressed in 5020 :
-
* Request ID jumps by 300 every time the server is restarted - is fixed
* Solution search for special characters is fixed
* Issues in Custom Report are fixed
* Issues with HTML content editing & HTML display of requests are fixed
* Notifications not generated when non-admin tech is assigned with
mail authentication issue fixed
* Script errors when replying is fixed
Get in touch with me @ support at supportcenterplus dot com if you still face any issues.
Regards
Karthik