Technical Support Problems
Also, I have given up on requesting technical support via the website. It takes weeks or months to reply and by that time I am just to frustrated to care about working on it.
Also, I request that I am preferred to be contacted only be email and most times, I get a phone call before I get an email. Now, I am not complaining that I get a call because after a few weeks I am happy to hear my request didn't end up in some unmonitored mailbox, but it is often difficult for support to understand me and my accent as well as me to understand theirs. This is just the way it is and is not meant to be offensive to anyone.
On that note, I often see people request support for issues through these forums and the only response from the moderators is for them to "Open a Support Request." That is understandable but with the issues that I have stated above, the forums are my only real avenue for effective support. That being said if someone posts a questions in regards to a technical issues it would be better if you also post the answer back here so that others can gain from that knowledge.
I know that this is a new product and their are bugs to be worked out. Sales had no problem emailing me everyday when I was doing my demo, I would expect a similar level of attention after you have our business. This is a subscription product so there are yearly judgements to be made.
Also, I request that I am preferred to be contacted only be email and most times, I get a phone call before I get an email. Now, I am not complaining that I get a call because after a few weeks I am happy to hear my request didn't end up in some unmonitored mailbox, but it is often difficult for support to understand me and my accent as well as me to understand theirs. This is just the way it is and is not meant to be offensive to anyone.
On that note, I often see people request support for issues through these forums and the only response from the moderators is for them to "Open a Support Request." That is understandable but with the issues that I have stated above, the forums are my only real avenue for effective support. That being said if someone posts a questions in regards to a technical issues it would be better if you also post the answer back here so that others can gain from that knowledge.
I know that this is a new product and their are bugs to be worked out. Sales had no problem emailing me everyday when I was doing my demo, I would expect a similar level of attention after you have our business. This is a subscription product so there are yearly judgements to be made.