Email and login issue on authorising Unapproved contacts.
Hi
I am currently evaluating Support Centre Plus. I have the options re Mail ticket creation configuration to "Log the request and change 'anonymous' contact as 'unapproved' contact". My Notification rules have the "Notify contact on Self-service login info" option set.
I send an email from a yahoo account to Support Centre, the request displays. I go to Contacts, click on "Unapproved contacts" and the yahoo address etc displays. I select the "Approve" and not the "Approve & provide login" option. So I would not expect any email to be sent to the customer. However, an email is sent to that email address with the email address as login and password. Worse,
the login does not work! There is a message re username or password wrong. This is not something to impress our customers looking for support. Can anyone help with this issue?
Many thanks
Patricia
I am currently evaluating Support Centre Plus. I have the options re Mail ticket creation configuration to "Log the request and change 'anonymous' contact as 'unapproved' contact". My Notification rules have the "Notify contact on Self-service login info" option set.
I send an email from a yahoo account to Support Centre, the request displays. I go to Contacts, click on "Unapproved contacts" and the yahoo address etc displays. I select the "Approve" and not the "Approve & provide login" option. So I would not expect any email to be sent to the customer. However, an email is sent to that email address with the email address as login and password. Worse,
the login does not work! There is a message re username or password wrong. This is not something to impress our customers looking for support. Can anyone help with this issue?Many thanks
Patricia