How to respond to a request?
How to respond to a request created by requestor? The requestor assigned the request to the techician (which is me) and when I logged in, select and edit the request, it still showed as not yet responded on Responded date. How does the system consider a request is responded by the technician? Thanks.
Custom Report
Is there a way to create a custom report that will look at a specific host, and tell me how many times a specific phrase was found in an eventlog from a certain source?
Process number & cisco's log
Hello! I'm currently evaluating EventLog Analyzer and I'm trying to analyze logs from cisco devices. When I go to Host->Details and select my device, then I go to All events and see unusable table like process error warning etc. 12 13 14 15 and much more because cisco sends logs rows with sequental number of event, which is revealed by EventLog as process number. So my question is can I reconfigure EventLog Analyzer to use another field from cisco logs as a process name? For instance I would like
SD+ SMS Notification Rules
Using SD+, I have configured it to send SMS messages to certain technicians when a request is created - however, when a technician receives a phone call, they create a new request and then assign it to themselves. Is there a way to get the SMS messages to be sent to the technician EXCEPT when that particular technician created it? Basically, I want to receive a message whenever a request is created, except when I am the one creating it. I dont need to be notified if I am the creator. I have looked
ManageEngine Firewall Analyzer Service Pack 2 (Build 4020)
We are happy to announce the availability of ManageEngine Firewall Analyzer Service Pack 2 (Build 4020). The new release empowers Network Administrators & MSSP's with user specific device views, anomaly detection filters for network behavioral analysis, firewall administration reports for regulatory compliance, support for more number of devices, and many other new feature additions as listed below. To get the complete build (4020) follow the below URL. http://manageengine.adventnet.com/products/firewall/download.html
Migrate from Windows to Linux
I want to migrate ServiceDesk from windows to linux. Is there a tool or way to do this without re-entering all data again?
Browse through requests
Is there a way in servicedesk plus to move through requests without having to go through the main request page. For example if i open the details of a request, i would want to move to the next request without going back to the main listing of all requests. Regards Engineer
Move multiple requests into a category
Hie Is there a way i can move more than one request into a selected categery rather than having to move then one @ a time. The reason i want to do this is i am reorgnising my requests in appropriate categories for easier reporting. Thanks Engineer
Backing up database and moving to new machine
I am looking for the backup script for the DeviceExpert MySQL database so I can move the database to our new, production server. I have looked though most of the DeviceExpert folders and cannot find the .bat file to backup the data. Where can I find it? Thank you. -Eric.
SupportCenter under SLES10 not starting
Hi All, I installed SupportCenter Plus under Suse Linux Enterprise Server 10, but when I start SupportCenter through the run.sh file in the bin directory, this is what I get: lnx-01:~/AdventNet/ME/SupportCenter/bin # ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/AdventNet/ME/SupportCenter JAVA: /root/AdventNet/ME/SupportCenter/jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Connecting to a Cisco router *through* a Cisco router
I'm trying to access a router that I cannot normally access by telnet. I login to a local Cisco router, and from that prompt I type the remote router's IP address to connect to it. Is there a way to configre DE to do the same?
cant see Time Period
all the reports have no data,and cant see "Time Period block".after editing report,click "run report",it show "FAILURE :Unable to execute report ",and has nothing about it at "system log viewer"
ServiceDesk and Crystal Enterprise 10
Hi all, I am new to Crystal Enterprise (CE) 10. We are testing out CE and ServiceDesk in our environment and I am facing the following issue: I create an rpt file that runs fine. I can get the data from the Preview page. So, i publish it on CE and find that on clicking the Preview button, i get a page asking for user login and pwd. I enter root and click OK. Then i am taken back to the login page again. For some reason the database is not connecting. Another time I get the error: The database logon
Send Alert Until Error is Cleared
I've setup a monitor to run a script on a remote Solaris server every 2 minutes. This script checks /var/adm/messages for errors. If error is found it will create output file with value of "1" if not, the output file will be "0". It's setup to send Alert if value is "1". It used to keep sending Alerts until the errors is cleared, now it only sends one Alert. If it runs every 2 minutes, and the error still exists, shouldn't it continue to send Alerts? In Admin, selecting "Execute actions repeatedly
Purchase Orders - How do you deal with non-taxable items?
Hi, I'm currently using, Version : 5.5.0 Build Number : 5506. My question is having to do with Purchase Orders... Is there a way to have the option to make certain items not taxable when creating a purchase order? Also, how do you deal with credits? Thanks in advance... Lauren
4500 Security
I currently use 3com 4400 switches with port security, whereby they learn single MAC addresses, and disable ports if another device is plugged in. Does anyone know if 4500's can operate in the same way? I've had a look at configuring 4500's and they seem to deal with security in a different way, using RADIUS servers etc.. They do seem to have a MAC count function, but it does not disable ports. Thanks, Jason.
How to respond to a request?
How to respond to a request created by a requestor? When I created a request using a requestor and assigned to a technician, then I logged in as technician and saw the request assigned to me. I selected the request which then gave the detail and history of the request. But when I edited the request, I always saw the "Responded Date = Not yet responded". Why the respond date is still shown as not yet responded eventhough I am working on it? Thanks.
mail server settings
we have had email fetching working for a long time and all of a sudden it has stopped we did the usual to get it restarted stopped it rebooted the server after a while and reloaded it then started fetching still no joy. then we decided to change the accounts password we did this still no joy also put the exchange servers ip address in and we are still getting the following error FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem
User being CC'd
Hi, We have multiple accounts being used to receive mails for different subjects that all end up in our helpdesk email account. Now, when we Reply to an email via SD+, it automatically CCs the email account that received the email in the first place. Example: An email is sent to our webpublish account, the email becomes a ticket in SD+ that uses the account Helpdesk. When our webpublish departmant replies to the email to clarify a request, the user and the webpublish receive the reply automatically.
Does it scale?
As a consultant, I'm considering OpManager for a company with 300 intel servers, 1,000 WAN links, 3 EMC, MS SQL servers, Citrix servers, Cisco routers, Cisco and 3Com switches. Does it scale to such environment? Or should I look for solutions from HP, IBM, CA etc?
Network Discovery Question (Opmgr MSP)
I added network 10.128.128.0/20 to be auto-discovered. It did discover the network devices just fine. However, it also added many unmanaged /24 subnets that fall with the larger /20 network range that was specified (see below). Is this normal behavior? I'm not sure why I would need the smaller network? Can I delete them or should I just ignore? 10.128.128.0 255.255.240.0 managed <-- this is the /20 I added 10.128.134.0 255.255.255.0 unmanaged <-- OpManager added all the /24's 10.128.135.0 255.255.255.0
IN OUT SOURCE DESTINATION
In addition to the earlier sent, please can you explain IN and OUT in relation to Source, destination? My own understanding is as below From my workstation going out to the Internet for e.g. hotmail I am the source and hotmail is the destination When the ISP is sending the emails I receive to me, then the ISP is the source and I am the destination. IN and OUT. IN Coming in to the interface, so all the network coming into our LAN from the Internet is coming IN and When we go out to surf, then we are
Router list order
Is there a way to change the order in which the routers are listed in the interface view? i.e. alphabetical order?
Netflow display
I am new to this and have installed the v 5.5 which have installed successfully and using a C2800 router. We have a 2MB Internet Line but when I look at the stats, i see total on 10.2MB for IN and 98.91 MB for OUT. Please can this be explained? What I really want to do is know how much of the 2MB line is used by each protocol or network going via the 2MB Internet Line. Also the traffic comes in byes. Is there a way I can change it to MB so that it is more understandable by me and most importantly
Can't get NFA to start to evaluate
Same symptoms as posted here by other users. [root@hh-lab01 bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /NetFlow JAVA: ../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
number of techniciens
Hi, we have purchased a 5 technicien licence but we are having a problem with creating the 5th tech. as we get the following error FAILURE :Your license does not allow login access to more than 5 technicians Could someone explain what I have to do as I seem to remember reading that the "administrator" account wasn't counted in the tech. licences anymore. Thanks to all for a great software. Keep up the great work. John
BUG: Business views
Since the new release my Business views that have shortcut links to other business views do not show the correct info in the balloon over. Example.. I have a map of the state of New York and each of the large cities has a shortcut circle to that city. WHen you mouse over the city it does not get you the info for the shortcut, instead you get Webclient.map.baloon.viewdetails at the top. I have attached a screenshot.
windows brower problem
browers ,such as IE6/FIREFOX etc. in windows 2000/xp/2003,display SC+ pages so ugly.but it is ok in linux. why?thks.
Customize Purchase Order printed layout
Is it possible to customize our own layout of the Purchase Order? If yes, how do we go about doing it? Thanks
Cant start the service desk after a new installation
Hi there, Im trying to install servicedesk to a new server which already has some websites on it (albite IIS ones) and has some kind of Microsoft sql server service running on it which was installed as part of the SQL Server 2000 report services (would it clash with MYSQL ??) Anyway the page just will not load. There were no errors at all when I installed ServiceDesk. When I go to wrapper.log this is what I see... STATUS | wrapper | 2006/10/12 09:10:57 | ManageEngine ServiceDesk 4 installed. STATUS
Conditions
Hi, I'm currently testing the professional Edition Build Number : 5505 of the ServiceDesk ManageEngine and I'm having problems while setting the conditions for the SLAs or the Business Rules. If I set for example a condition: if the requester name is and I click Add, the condition is added, then when I save, and I re-enter to edit the SLA or business rule, the condition disappears.... Please advise on the possible reasons causing this problem. Thank you, Chady Saad
Reporting - Subcategory consolidation
Hi, Back in December 2005 someone asked for the ability to print report by "Main Category" He explained it well here: forums.adventnet.com/viewtopic.php?t=6739 Your response indicated that it was being worked on for future release. We also have a need for this consolidated report. Has there been any progress made with this? Thanks Jerry
HTML
Since upgrading to the latest version, whenever I click on Edit Support Call, all of the HTML formatting is shown??? any ideas??
Request confirmation
1. Is there ability to verify a request before it�s assigned to the end technician? Like there is a requester, his department director(s) and technician, before the request is being processed by the technician, it must be verified and confirmed by a director(s). 2. In inventory mode, is there an ability to automatically track assets reassigning from one user to another, like some kind of history.
Questions.....
Please help with the requests below. When I do a show interface on the router serial, it shows BW2048Kbit SO I have changed the EditInterfaceName to 2048000 bits / sec for speed. Is this correct as it still comes up with the yellow exclamation mark in the Utilization tab of the traffic The active time out is also set as ip flow-cache timeout active 1 So everything seem right but it is still coming up as not correct with the yellow box. 2. I have changed the time zone and time on the router, but the
We have come again with a new release........
The next upgrade pack with more than a dozen of features and bug fixes is out. The latest version is 5.5 (Build Version 5500). Its available here : http://manageengine.adventnet.com/products/service-desk/download.html Are you an existing user of ServiceDesk Plus? Then, the service pack is here : http://manageengine.adventnet.com/products/service-desk/service-packs.html Instructions to apply the Service Pack: 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh
increasing the number of licenced users
Hi We have been using SD+ for just over a month on a 2-user licence. Because of its success I will need to increase the number of licences to 5. Is it possible to increase my current licence from 2 to 5? Thanks PaulG
Can't change language
Hi I have a problem with "Personolize" link .... After appearance for the second, a language changing tab is disappear ... and i see only a "change password" options ... I tryed with IE and Firefox to ...... And i need to know in what DB table i can change a language setting for specific user ..... Thanks!
URGENT - Purchase Order Logo
Hi there We've recently upgraded to build 5504 and so far so good, EXCEPT, that this morning we went to print off some purchase orders to find out company logo had changed from the usual National Starch logo to ACME helpdesk!!! The NSC logo is on the SD+ log on screen, it's on the top of every window, but NOT where it used to be on the PO!!! We need an urgent fix for this as we have a number of POs waiting to go out today. PLEASE HELP ASAP Thanks Helen
Issue on Websphere monitoring => Different output?
Hello together, I have noticed an issue when I try to monitor our Websphere servers. We have two servers on site: test environemnt + production system. 1. As I try to configure the AppManager to monitor our server of our test envirement, it works fine. I'm getting a great overview about our server (JVM memory, JDBC connections, HTTP sessions, etc.). 2. When I try the same for our production system, I'm only able to see a graph about the response time? What about the rest? Can you tell me what's wrong?
Next Page