Bizarre escalation email

An escalation email was sent out that stated the following (Subject: Request Overdue Email)

Request ID : 57
Date Created : 02-Nov-2006 14:12
DueBy Time : 03-Nov-2006 14:12
Title : Your work ticket has been closed. Please help us improve the help desk by participating in this survey.
Status : Open
Priority : Medium
Mode : E-Mail
Level : Problem
Requester : NOTES01

This ticket was deleted prior to the SLA being violated. Why was this sent out? Why does this say "Your work ticket has been closed. Please help us improve the help desk by participating in this survey." , especially since the next thing it states is Status-Open?

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