Add Notes notification email
Hi,
Whenever I add a note (Actions -> Add Notes) and select the "E-mail the technician for notes addition" option, an email with the header and subject below will be generated:
===============
From: Helpdesk [mailto:helpdesk@abc.com]
Sent: Tuesday, November 07, 2006 4:26 PM
To: Jones, Alan
Subject: Notes has been added to the request with Request ID :##11##
===============
All the customized templates in the Notification Rules have been customized to our preferred format and layout. The above is the only one that we could not amend as we were not able find it in SD+. Where can we change the Add Notes notification email in SD+? We want the subject header to be consistent with our preferred layout and standards.
Whenever I add a note (Actions -> Add Notes) and select the "E-mail the technician for notes addition" option, an email with the header and subject below will be generated:
===============
From: Helpdesk [mailto:helpdesk@abc.com]
Sent: Tuesday, November 07, 2006 4:26 PM
To: Jones, Alan
Subject: Notes has been added to the request with Request ID :##11##
===============
All the customized templates in the Notification Rules have been customized to our preferred format and layout. The above is the only one that we could not amend as we were not able find it in SD+. Where can we change the Add Notes notification email in SD+? We want the subject header to be consistent with our preferred layout and standards.