Problems Integrating an Exchange(SMTP)account in ServiceDesk
I�m trying to configure an e-mail account, this account is an SMTP account, when I configure this account in Outllok I just need know the exchange name server and the display name. In the Mail Server Settings section from service desk, asked me about the Incoming server but in this section i don�t found a SMTP e-mail type If I can do anything else please let me know thanks in advance
Disk utilization at 100%
We are encountering performance issues with Service Desk Plus. Using Windows perfmon the Avg Disk Queue Length peaks and stays at 100% for several minutes. The host is a dell optiplex 280, with 2GB RAM, 40GB Western Digital Sata hard drive (WDC WD400JD-00LSA0), OS Server 2003 The periods of slowness make it difficult to work in the help desk. They occur periodically, approximately twice an hour with no apparent patterns.
OpManager is locking out my account!
My user account is being locked out about 6 times a day. At first I thought I had a terminal server session somewhere. But eventually after I did an eventcomb on the Domain Controllers, I traced the account lockout to a new server I built to contain only OpManager. Whenever I shut down the OpManager service, my account stops being locked out. I haven't changed my password at all because its set never to expire. Whatever it is its related to Opmanger. I'm at the point of uninstalling OpManager completely
Multiple emails for one ticket
I know if you put ##ticket_number## in the subject of an email, it appends it to the ticket. But is there any other way? For instance, OpManager may generate 4 or 5 tickets in helpdesk, for one server outage. I would really prefer one ticket with all the emails attached to the ticket. Otherwise, I have to go in and merge all the tickets together. Thanks, Matt
Custom Monitoring
I am just starting to use Opmanager for monitoring our servers and was trying to find out if its possible to have it monitor/provide graphical information from data that is in a text file on the server. We use virtuozzo for virtual private servers (VPS) and there is a command the we can run on the server that can tell you how much of the CPU is being utilized by a virtual private server in relation to the amount that is actually allocated to that VPS. What I would like to do is put the command in
Recommended backup strategy
Hello, What method/software/etc do you guys recommend for backing up OpManager and its data? Thanks.
Notify certain people when job is closed
Hi I have been asked to setup a notification email to particular people, not requester, for when jobs are closed. Is this possible? Thanks Lee
Global associate products with accounts
Hi. I'd like to request a modification to the way SupportCenter associates products with accounts. Currently each account must me setup individually. I assume this would work OK for organisations that support a small range of products, but we support hundreds of lines, and ALL accounts accounts have access to the full range of products. So the current method is very cumbersome and time consuming. If possible I'd like a method to GLOBALLY assign products so that they are automatically associated with
Report of everything for a client
We have been asked by a client who's leaving us to provide a copy of all information on the database about their company. Under the UK data protection act, they are within their rights to ask for this. I have generated a report for them of all their reports. However, I need to be able to provide them with a report that also includes all the emails, and notes on all the requests for their accounts. Ideally, another report that will include all the contact details associated with their account. Legally,
Receiving Non V5 / Non V7 packets
We have NetFlow Analyzer v5.5 installed. As I see on your web pages it supports NetFlow V9 packets, too. Since, some Cisco equipment send v9 packets by default, I am interested to know why do I receive "Receiving Non V5 / Non V7 packets" messages in Analyzer, if it supports v9. Is it a configuration issue in software? But, I can find where is it supposed to be configured. Looking forward to advice from you. Regards! Vladimir
Feature Roadmap
Dear Users, The following features are currently in our Roadmap. We will include some of them in our major updates and others in minor updates. The features to be included in our next minor releases * Support for viewing extended schema attributes(eg. employeeId) in reports. * Support for using variables in Profile path, Home Folder, TS Profile Path, TS Home Folder in bulk user modification. eg.C:\Documents and Settings\%username%, where %username% will be replaced by the corresponding Logon Name
Switch Port Mapper with non router
Hello all! I am trying to use the switch port mapper and do not have a router on a few of my ip ranges. When I attempt to use a machine that is windows 2000 machine running snmp it fails saying it is not a router. I have another tool called SolarWinds that lets me do this with out any issues. Can someone help me..
Pending requests
A while ago we asked for a change to the filter on the request view, so that we could see "open and unassigned requests". This was implemented and works great ! However, we have a situation where we are awaiting information on a request and move it's status to a user defined status of "Awaiting information". We would then a couple of times a week look at "pending" request, the problem we have is that if a support consultant selects "My pending request" he/she also see's their open requests. Can anyone
Data restore from Windows to LInux
Hi, Is it possible restore data from windows platform to linux ? Thanks.
Technical Support - Monitoring JBOSS 3.2.6
Hello I try to create a new monitor for JBOSS 3.2.6. When i create it i get this message: Unable to connect to Jboss server. Error Message: java.rmi.ConnectException: Connection refused to host: 127.0.0.1; nested exception is: java.net.ConnectException: Connection refused: connect Diagnose the Problem? Please help me ....
Wake On Lan
Hi, I just downloaded OpUtils 4 trial version. I am more interested in wake on lan part more then the rest. when I tried to wake up PCs in other subnets, I get unable to contact after 6 minutes and the DNS name doesn't work outside the Subnet where the software is installed. My question is what ports do I need to open to be able to wake up all PCs and get DNS info on all networked PCs? thanks, Aziz
Technical Support
Does Applications Manager run on .net 2.0? Charley
Exchange 2003
Hi, I have installed two Application manager in two separate network (physically and logically). Each other have an Exchange 2003 with a lot of traffic. I was succeed in monitoring one Exchange, but in the other network, I have any counters (SMTP, IS, etc) which working. I repeat the same procedure in the two network. In one I have all the services and counters (very impressive ) and in the other, just the "Today's Availability" Thank you for your help
OpManager Scaling
How does a single OpManager server install scale? What is the maximum recommended number of devices for an installation where we are monitoring approx 10 services, 4 resources, and approx. 10 misc monitors per machine. Also, does OpManager support Syslog?
bug in generating reports?
Hello I believe there is a small bug in the custom generating reports page, when I select the unix group and then I try to generate the report just for a subset of syslog messages (like crit, err, warn.) the result contains lots of records that are blank, please see the picture in attachment. This slows down the creation of the report and also makes it very difficult to read.
free/professional edition
is it possible to upgrade from free to professional editon without loosing all data and preferences?
How represent a hierarchical tree in the Department List?
Our company has a hierarchical organization structure, i.e. head departments has many sub-departments, and this sub-departments also has own branches and so on. How I can represent that hierarchical tree in the flat Department List? Any ideas will be very much appreciated. Thanks.
Cisco ACL changes only
I only want to update the access-list section of a config. Do I have to "download" the entire config the device or only the whole acl section? Also, if I download the entire config is it performing a "copy running-config tftp" - and if so does that means that it is resetting all my interfaces with each reload? Correct?
Asset List in Excel - Can't import properly
We need to purchase a new Helpdesk System and I've been trialling the above for a few weeks now, we already have all our Printers and non PC assets on an Excel File, When I try to import it, I do not get the desire results, can anyone help?
Inventory Change Report
We are looking at change management as part of our compliance requirements. I notice that under each server/workstation there is a history tab that shows software changes. Wonderful I thought. Problem is it will take forever to go through each workstation and server. is there a report, custom or otherwise that will list all the changes and the software that has changed on a server or workstation for a given period. If not can someone suggest the best way to get this information using Business Objects.
Polish localization
Hi I want buy ServiceDesk Plus with polish localization When ?
Problem in importing from Active Directory
While importing users from AD I suddenly have lost connection to the application, and of course AD. We have about 3500 users to import and I never come through with all those. Sometimes I get 4 00 user, next time 1000 users. Any idea what's wrong? Reidun :?
Preventative Maintenance - one month out
We have two preventative jobs that alert us to handle the changes from BST to GMT on a number of clients sites. This morning I look at the servicedesk and I have two jobs for this recurring job sue for today. Today is the 24th November and the jobs are scheduled for 24th October and 24th March. I am not sure that we actually saw the job turn up on SD+ back in October. Any thoughts? Thanks
Feature requests:
Any pages that contain a print buttion should also have an export to pdf option. The print feature clips much of what is on the page, i typically have to open the report in another new window to get a print preview and set the page to landscape prior to printing. NBAR reports should drill down into the application, just as they do under the application tab perhaps. Graphs should be available in the troubleshooting reports and also in scheduled reports.
discovery blocked by antivirus
hello, one of my customer got a bizzare issue, he is using the following antivirus: Trend Micro version 7.3 while this antivirus is on, he cannot discover this PC, but once it is removed , the discovery goes on correctly, i am going to simulate that in my lab, but wanted to know if anyone has alrady come across similar issues...
ERROR# Access is denied.
Where can I find out and also set the account that Opmanager uses to authenticate itself so that we can discover the network as well as if I wanted to search services on a specific server. When I go into a specific server-->Windows Service Monitors-->Add Monitor --> Discover services on this device, that is where I cannot view services. I get an error which says: ERROR# Access is denied. Why does this happen????
Default threshold settings
Hi, Is it possible to globally change the default setting for a monitor threshold? For example the OS Processor Queue Length threshold is set to "Critical" severity and a single consecutive violation. I would like to globally change this to have "Attention" as the severity and only to be triggered with 2 consecutive violations Cheers Doug
Business View
I am currently running the free trial for 20 devices, do you have more tools to edit the business views in the full version?
Access client via Internet
Hello everybody, i installed OpManager on a network workstation... and it works great, i can monitor the network, but only from that workstation. Can i monitor the network when i'm at home using the internet? Thank you
Custom Monitor Alarm:Threshold doesn't clear itself
I have created a custom threshold for an HP diskdrive failure. The values are 2 when drive is operational and 3-10 when it's not. I set threshold at 3, and re-arm at 2. The drive has been fixed aka value=2, but the alarm is still there. Any help?? Thanks, Mark
Monthly?
Hi, just wondering if with this software (free version) it's possible to set it up for my small hosting company so that its a reoccuring cost every month... i.e. I can add all my hosting packages. i.e. hosting 1, hosting 2 and i can add the customers details so every month starting from a date I specify it'll display that they owe a new month of money aswell as that, it'll email them to say that they owe $$$ etc.... Will it also display when i log into the admin panel that X amount of clients owe
Feature request - Notes in event log rules
Hi, Would it be possible to create a "notes" field in the event log rules so that a description of the reason for the event log rule being created can be stored. Cheers, Doug
Report error
I can not seem to generate any reports. I am on build 5032. I do go through all the steps and still get error unable to execute
Need to be able to restrict Contact actions from the default
I wondered if any other users would like the ability to further control how customers can access and use the system when logging a request through the web portal. I feel it would be useful to be able to have an account contact definable as:- Viewer. � Cannot create new requests, Cannot add notes or replies. Can view requests for the account. Can view solutions Contributor. - Cannot create new requests. Can add notes and send replies. Can see Solutions Author. - Can create requests, amend and send
https-installation
due to some customer requests i need to change the supportcenter to a ssl with https... how is this possible in the aftermath? i use debian-linux.... thanks in advance
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