Email Request Loophole?
Hi,
In evaluating SupportCenter Plus, I think I might have uncovered what could be perceived as an issue or bug. Perhaps I am wrong, but I thought you'd might like to know. Say Contact A from Account A has a request submitted with ID = 100. If Contact B from Account B sends an email and edits the request ID in the email subject (for whatever reason) the email will get added to the conversation for request 100, even though Contact B is not a Support Rep nor associated with Account A. This email content is then viewable by Contact A. Shoudln't SC+ reject correspondence on an issue from someone not associated with the request?
In evaluating SupportCenter Plus, I think I might have uncovered what could be perceived as an issue or bug. Perhaps I am wrong, but I thought you'd might like to know. Say Contact A from Account A has a request submitted with ID = 100. If Contact B from Account B sends an email and edits the request ID in the email subject (for whatever reason) the email will get added to the conversation for request 100, even though Contact B is not a Support Rep nor associated with Account A. This email content is then viewable by Contact A. Shoudln't SC+ reject correspondence on an issue from someone not associated with the request?