Permission for closing requests - ENHANCEMENT REQUEST
I have inspected supportcenter plus on your live demo system and I have also downloaded it to try it. We liked it, but I have found a feature that did not fit our situation.
Is it possible that only specific persons are allowed to close requests? I could not find a way how technicians should be able to modify requests, be able to assign this request to other technicians, but not be able to close the request?
I found a place where the technician is assigned roles and permissions, but the roles are view, add, edit. When this user has the edit permission, then he can also close the request. We need a way where the technician finishes his work, and forwards or assigns this request to his boss so that he can close this.
Regards,
Mustafa
Is it possible that only specific persons are allowed to close requests? I could not find a way how technicians should be able to modify requests, be able to assign this request to other technicians, but not be able to close the request?
I found a place where the technician is assigned roles and permissions, but the roles are view, add, edit. When this user has the edit permission, then he can also close the request. We need a way where the technician finishes his work, and forwards or assigns this request to his boss so that he can close this.
Regards,
Mustafa