telegram notifications of edit requests
There is a solution for telegram notifications when a request is created, https://pitstop.manageengine.com/portal/en/community/topic/telegram-notification-of-created-requests. Tell me, please, is it possible to send notifications to telegrams when editing
[EMS] Assign technician from different instance
In our HR instance we have a need to assign technicians from our IT instance for certain tasks. However, I can only see the technicians from the HR instance in the assignable groups. Any idea on how this can be accomplished?
Add Requester Name on Subject using Custom Script on Business Rules
Our client would like to add the Requester Name on the Subject once a service request is created. We suggest to create this business rules however, we don't have any script to execute this. Do you have any script on this?
Bios Date format
When I run this report my Bios Date format is 20220317000000.000000+000. Is it possible to change this format like this DD/MM/YYY? SELECT MAX(WORKSTATION.WORKSTATIONNAME) AS "Machine Name", MAX(WORKSTATION.SERVICETAG) AS "Service Tag", MAX(WORKSTATION.MANUFACTURER)
Close requests custom trigger
How to create a custom trigger that will close tickets for which the last response was sent from the email address xyz@abc.pl ?
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements and bug fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with few enhancements and bug fixes. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90100) on this
New Install
Hi All Newbie here - looking at using ServiceDesk Plus - have ConnectWise - too complex not premise based. Downloaded trial version - installed on Server 2016 Standard with MSSQL installed running perfectly. Tried to install ManageEngine ServiceDesk Plus
Hide "Request Details" on request
Hi. Is it possible to hide the "Request Details" or fold them up? It is a lot of info I don't always need to see and I find it disturbing for the view.
Asset Explorer Agent Configurations problem
Hello, i have installed asset explorer fresh on a virtual machine, i have followed the integration procedure to add endpoint central. But i get the following message when i click on agent configurations
SSL certificate import errors.
I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?
Proxy Settings
The message : Check the application server internet connectivity or verify the configured proxy settings. Click Here Remind me later Constantly comes up since one of the recent upgrades. I don't use a proxy at all, so how would I turn this off?
[SDF-50011] Preventive maintenance: Periodic Schedule
Hi I am having difficulty in understanding how periodic schedule option in preventive maintenance works. I want to set a preventive maintenance task which starts from next Monday 3:00 PM and repeats every two weeks at the same day and time. Do I need
Major issues with ALL browsers even after latest update - "The username or password are incorrect"
Hello - We are still having major issues with all Browsers, particularly, Firefox and Chrome. Many users and technicians are reporting that their password needs to be reset which isn't the case. What happens is when someone mistypes their password, they
Cannot enable local authentication and/or reset password
Hi, Interesting issue... my DC is down and i can't log in into ServiceDesk Plus locally. Yes, i've tried all solutions listed her on the forum including this command: update globalconfig set paramvalue='true' where parameter='Enable_LocalAuthentication_Login';
Automating Response Time SLA
Has anyone figured out how to configure a script or business rule to meet the response time SLA? I am trying to define a workflow which allows the response time SLA to be met when a ticket is assigned to a technician. I do not want the technician to have
Custom Report: Computers without a specific Service
Hello, Is there a way to generate a report of all those computers without a specific "Service"? It would be a report very similar to the one they already have at the Software level (Computers with/without a specific Software) but now for Services (Example:
Login after session timeout with SAML
We have SAML authentication enabled and works fine until your session times out. When you click on any link within Endpoint Central you get a "Sorry Page" then redirects you do the login screen. If you click on the SAML login link again it "logs you in"
Disable rich-text editor
Hi to all How can I disable rich-text editor?
Two Active Directory Domains login trouble
Hello, Might be a wrong place to publish, as i had a problem and found the workaround myself so it is not a problem for me anymore, but it might help somebody. I'm pretty much a beginner, i have been using SDP in a small environment for a few months in
Servicedesk Cloud Dashboard
I am looking for a dashboard widget that can be used as a view that shows all outstanding work for a technician that includes request/incidents/tasks assigned to a technician. I can only find a view that shows requests by technician so only shows part
Current Date to Custom Attribute
Hello, I want to do an automation, which sets a custom attribute for a user to the current date. Even in the "user modification templates" I only find how to set it to a specific date and time, but I need to set it to the date when the attribute is set.
Security Hardening on ADManager Server
Hello, We've recently became aware of the existence of resetADSSPPassword.bat on our Server, which whilst I understand the need for, has been deemed a potential security risk by the business, so I've got to lock it down. There's a few ways I can think
Modification templates not updating M365 group memberships
Hi, I have a new user creation template that creates the user and M365 user with Dirsync, this step is run by an admin using the create user screen. The AD and AAD accounts are created with the AAD group memberships required. An hour later using automation,
Resolution Template
Is there any way to pre-populate the resolution for a ticket based on a criteria? I am looking to set the resolution template to one I have called "Incident Resolution" when the request type is "incident" as it is a base for what we are looking for in
Reports limitations with OU/DN
Hello. I would like to create one report to list all computers with the OS Windows10 that are located in the OU WIN11, and all computers with the OS Windows 11 that are located in the OU WIN10, so that we can move them to the correct OU later. However
Laptop Asset Report
In the SDP build 11315,we are not able to take the asset report of Laptops. In the asset web console we will be able to see the segrigation but in the reports laptop selection is not there. Please help in this case
Latest stable build?
Greetings I would like to know which is the latest stable build of ME SDPlus. At this moment I'm at build 13010.
SCP v14 Teams integration documentation?
Where is the documentation with the necessary steps to complete in AzureAD for Microsoft Teams integration with SupportCenter Plus v14?
Limited available field in SR form
Hi, I am trying to customize SR form but only limited field showing at the left pane (Screen1.jpg) for me to choose from. Even my own UDFs not showing out (Screen2.png). Did I missed out something? Thanks.
Problem in Initializing Postgres !!.. Kindly check logs...
Estimados Estoy tratando de instalar Service Desk en una maquina Debian 9.9 pero me da el error "Problem in Initializing Postgres !!.. Kindly check logs..." y no finaliza. Agradeceria su ayuda ------------- Dear I am trying to install Service Desk on a Debian 9.9 machine but it gives me the error "Problem in Initializing Postgres !! .. Kindly check logs ..." and does not end. I'd appreciate your help
How often does AD Manager update M365 sync status for new users?
Hi, How often does AD Manager update M365 sync status for new users? We create a new user from a template which creates AD and AAD user with Dirsync, this part works OK. After the user is created, I then want to apply a modification template which involves
[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!
Hi All - We upgraded to the lastest SDP version and now no technician or users can login. I've attached the server log here. It's claiming incorrect username and/or password but it's simply not true. Does anyone have any ideas? I also see many *.lck files
Delete Roaming Profile when Active directory account deleted
Hi, i am looking for a soution to allow me to delete a roaming profile created via Group Policy Folder redirection when the linked Active diretcory account is deleted. is this possible also is there a way to remove a roaming profile that doesnt have a
script to add or replace text on incindent form
I need a script for the form on load rule, to select the field name and rename it in the following way: text field category in business unit text field subcategory in technological line text field item in technological position sorry for my bad engl
API call to delete a conversation ID?
I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',
Password Manager Pro new build 12220
Hi, Password Manager Pro 12220 has been released and is now available for download. This release comes with a few enhancements, bug fixes and a security fix. For more details, please see our Release Notes of this upgrade pack (build 12220). How to Upgrade
Planned DR Drill for IN(India) Services on 30 Apr 2023 and 07 May 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho IN(India) Service on 30 Apr 2023 and 07 May 2023 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Get IMEI details of second Sim card.
Our phones (Samsung A20 & A40 devices) have 2 sim card slots. Desktop Central appears to only be reporting the IMEI of the first SIM Card, how do we get it to report on both? I can see it on the device itself, in the about phone, but not in the MDM. Cheers
Status change "Open" to "Assigned"
Hi Team, Is there any way to do a configuration where whenever a ticket Pick up/assign to a "technician" the status of that ticket will be change "Open" to Assigned" automatically? Thanks Mostafiz
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