Remove Group assigned as Technician
I may be missing it, but can you remove access for group that you assigned technician access to? I see where you can disable or delete individual technicians, but not for the entire group. I can remove the individuals from the group, but I would like
SMS Notification - Plain Text in stead of HTML Code
Hi! We have successfully configured email and SMS notifications in ADManager Plus. However, when we configure the Notification profile for User Creation to notify users about their new credentials, we are drowned in HTML code, with each message starting
[SDF-26101] Is there a way to organize and then sub organize a request page?
Hi all, We use ServiceDesk Plus in our environment as a ticketing system and at present I have everything organized by "assigned to" in order to have all of the tickets that are assigned to me to be grouped together. I was hoping if possible to do a sub organization with a second sorting perimeter ( Ex: Organized by Assigned to and then by "Last Update Time", so that all tickets assigned to me are grouped together and the most recently updated ticket is at the top) If this is something that is
Azure Data Factory Zoho Linked Service
I have done all the setup and performed testing with Postman. Everything tested correctly. The intent is to GET all the requests daily so I can provide some statistical reporting. There is an existing linked service in ADF and I have attached the print
API script. CAB Change approval without notification
Hello, i need you help on this script i made with deluge. In change i want to add an approval but it's status has to be "Pending Approval". Now what i achieved does add an approval and can send the approval notification and it's status is "Approval Pending".
Integrating with a third party system
Hi all, I'm new to ServiceDesk (SD). Just downloaded a trial version and installed locally. I'm trying to achieve the following use case: * Create a request in SD * I assume there is some sort of a workflow which will handle the request. * from within
Distribution Office in Azure Cloud
Hi team, I have set it up a Distribution Server in Azure cloud to patch the Azure VMs. Endpoint Central is hosted on prem. Beside port 8383 from Agent/Distribution server towards Endpoint Central server and 8384 from Agent towards Distribution Server
Customisable Additional Fields for Task templates
Our ITSM team have requested the ability to add additional fields to task templates with the goal of more accurate reporting on tasks, as well as allowing technicians who complete tasks to provide specific details quickly via picklist fields rather than
SharePoint Manager Plus build 4404 released!
Hello Everybody! We are glad to announce the release of SharePoint Manager Plus' latest build–4404. The new build supports the following: Features: SharePoint Manager Plus now supports SharePoint Server subscription edition. You can now configure AD domains
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
I import a device template in NCM setting, but I can't see in Device Template Name!
I import a device template in NCM setting, but I can't see it in this path: (Network/Config Managment next I select my device and then in Device Template Name I can't select that imported device template when I edit Device Template Name! my device use
Patch Tuesday updates - August 2023
Hello folks! Here's a list of the updates released in this month's Patch Tuesday: New Security Bulletins : 2023-08 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5029301) (ESU) 2023-08 Security Only Quality Update for Windows
We are pleased to welcome you to ManageEngine UserConf Australia - 2023!
We're excited to invite you to our Australian User Conference in Sydney this year. Gather in Four Seasons Hotel Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
Patch Tuesday (August 2023): Vulnerabilities and CVE IDs released
August 2023 Patch Tuesday: 87 flaws, 2 zero days and 6 critical vulnerabilities fixed Here is a breakdown of the 87 vulnerabilities fixed this month: CVE IDs: 73 Advisories: 2 Republished CVE IDs: 12 (more details on this below) Security updates were
[Tips & Tricks] Event & Task Reminders from ServiceDesk
Hello folks, How often does your technicians forget a task/event? From a business perspective, missing them cannot be overlooked. Most of us use reminder apps to remind us on attending an event, work on a task and so on. ServiceDesk Plus provides you with the option of tracking your events/tasks by adding reminders within the application. It can be a general reminder or reminders related to a request, change or a problem. An event reminder can be added from Quick Actions > Reminders. A reminder
How to debug custom script?
I am trying make a script that will update Task start time when Request cusom field is changed. var planned = await CS.getValue("UDF_DATE1"); CS.setValue("scheduled_start_time",planned); CS.end(); The script is set to execute as a Form Rule, when Request
Open ticket via email and choose category
We are trying to implement a process that a ticket opened via emailing our helpdesk will choose the correct category and subcategory via string. I'm looking for the resource to accomplish this.
11.2.2325.4 - Binary Signature mismatch. Scanning failed
Anyone else getting this in Compliance Scans since the new update So far the only work around I found is to uninstall Agent, reboot, delete the Agent folder, then redeploy Agent This isn't the best solution
HTML Format Notification
Hello Team, Can you please update the possibilites of having HTML format notification like below is available in SD On Premise. We can edit the html and design as per our requirement and it looks good as well.
snmpdevicesconf.json file
Does anyone have a decent snmpdevicesconf.json file that has the majority of standard devices already configured. We use Solarwinds and with the MIBS are able to scan and detect ALL devices on the various networks, With SDP Plus Cloud. I cannot believe
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
system locks up
Hello All, I've had this issue for a while now. When attempting to delete a tech from Delegation > Help Desk Technicians, the system locks up, and I must reset the service. The Tech does not get deleted. Thank you for any suggestions. System info On-premise
Reporting on Closed/Resolved Tickets by Category - Mandatory Field Showing 'Unassigned'
We are trying to report on how many tickets are closed per the business that logged them. We have a mandatory field in each service request or incident which has a drop down for all businesses we service. You cannot close or resolve a ticket without selecting
disable banners in page header
Hello, i would like to disable all the banners with suggestions which appear at the top of the page. This includes banners related to security issues, administrative log warnings and other messages. I tried the solution suggested in this topic: https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do.
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do. The only SD Admin is a technician imported from AD and now all users from AD cannot login. the Issue message that the password is not working.
How to configure Syslog in Fortinet Firewall
Kindly help to configure ME ELA in Fortinet Firewall currently we are running with fortios 7.4.0
Role report for PostGres
Hello. I need a report that will show all technicians and their roles, please. Now what would *really* be cool would be another report that shows roles and their permissions. The auditors are going to ask for that too. I'd hate to have to give them screen
Software Licenses (import from CSV) Expiry date issue
In Software licenses when you import the data from csv it's not taking expiration date. In what format date should be? as it's accepting anything but not displaying the date after importing successfully. CSV is importing successfully with any date format
ADManager Plus - Incorrect Alias Address
I have reached out to ME support on this, but I am getting nowhere, so I figured I would reach out to the community for help. Situation: We are in a hybrid environment with on-prem AD and online exchange. When creating new user accounts, we have two alias
configuration to process windows updates on shutdown
Hi everyone, I am currently testing windows fast startup as notebooks start much faster when it is enabled. Problem: normal "shutdown" enters a state of hibernation, updates won't be processed unless explicit "restart". I am deploying windows patches
Revoking SLA privileges for system role "SDSiteAdmin"
Dear Users, As a next subsequent step to remove site dependency configurations in ServiceDesk Plus, SLA entity privileges will be revoked for SDSiteAdmin from upcoming build 14305. As per the current design, technician with SDSiteAdmin role can create,
Bulk user deletion
Hello I accidently imported all users from AD (like 111 000 users) - in fact i do not know how its happened (i added some ad group to be imported but they should contain smaller number of users) In logs i can see a lot "Inside createUserGroup mentod....|"
Asset loans - great feature, but...
Hello! Love the addition of the asset loan functionality, it's going to be really useful in the future, however it doesn't quite meet the needs of equipment booking yet. When bringing up the booking form, it would be good to be able to see at that point what assets are available to be booked, based on what's already booked. Otherwise, you have to bounce around screens to work out what's available and then book it. The booking dates need to allow for time as well - one device could have multiple bookings
Add the Department field to request templates
Hi, reasonably new to ME so might be asking a really silly question but Is it possible to add the Department field to request templates? We use the "Site" field for our Brands, and the "Departments" field to list our sites. Currently where we need site
Error fetching O365 IMAP mailbox
I need your help with my on Premises installation. We have moved to O365 from Google and the problem is that the ServiceDesk Plus is not fetching emails from a 365 mailbox. It’s not hidden from global addresses SMTP Auth is on Ensure that username and
Why the calendar window does not open?
I can't change date in schedule when i want to add day off. Button with calendar icon is active, but calendar popup not showing. Tried deleting cookies and other browsers.
Server 2019 installation
I'm trying to set up a trial or demo on Server 2019. When I run it after installation it gets stuck trying to start the service. This has happened on a few other devices.
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