change approver
hello i aadded a new change approver to manage engine can a new change approver approve past changes that have been made already?
Error :One of the given inputs exceeds the maximum length.
hi sdp ver:14.104 i was trying to change some info in Organizational Details i was trying to search a in department rolls , it did not change or have a reaction and when i opened inspect mode I've encountered this error: One of the given inputs exceeds
Linux - x windows and/ftp for file transfers
What are the options for linux resource in regards to install software and file transfers?
HSTS missing on Web Remote
A scan showed that port 8083 has HSTS missing from its server. After some digging it seems that port 8083 is pointing to web remote for service desk plus. Accessing it on the web doesn't lead anywhere, just a "not found" screen. How can I go by disabling
can't start sdp service
Hello, After upgrading to the latest version SDP 14200, previously 14103. SDP service can't run anymore. If manually start the service, it's getting an error "refer to specific error code-1" Please help. Thank you,
Ideas for Improve Solutions module.
Solutions module is a very important part of ITIL, But Servicedesk Plus didn't do it well. and Many requesters do not use solutions because the UI of Solution Module not interesting. Then is very good if the admin should have these abilities: Ability
How to add variable CC recipient in Custom Triggers-Notification Template?
Hello, I'm trying to build a Notification template for HR users. Once the service ticket is created, it will automatically trigger to send out the message to the specific new hire's department manager. Is it possible to add the variable email recipi
Desktop Central cannot see shared network printers anymore
Hi, When we want to create a configuration to deploy printers to users we used to see get a window pop up and after a while all of the printers in our domain would appear for us to select from. Now we get the message: No printers available. When I look in the serverout0.txt file in the logs directory on the DC server I can see an error: [14:54:14:458]|[01-07-2020]|[NativeLogger]|[WARNING]|[154]|[3fa972f4-8908-47d6-b0ac-b2d7ce564b6c]: EnumPrinter Failed After allocating Memory:6118| The log is huge
"Associated Records" disabled in Custom Module when Edit!
When I wanna to edit Custom Module Configurations, the "Associated Records" disabled, and I can't change All Records to Associated Records!! This option is only active when we create a Custom Module! After creation, It is disabled and cannot be edited.
Import records via Excel in Custom Module
Pleas add this ability: Import records via Excel in Custom Module
Create Exchange/Outlook appointment after ticket creation
Hello, is it possible to create an appointment in the calendar of a shared mailbox after a ticket was created and permitted? Is there anywhere a code-snippet library for automations in SDP+?
Custom Query
Hi All, I am a patch manager user and have been asked if I can provide a percentage of the missing patches that were deployed last month in a report. I was wondering if anyone has done that before and has a query written or if there is a link to a good
Query to get Weekly count of request based on status
Version : 11027 DB : PGSQL OUTPUT : Select case when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP) = '1' then 'Monday' when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP) = '2' then 'Tuesday' when extract(dow from to_timestamp(wo.createdtime/1000)::TIMESTAMP)
Upgrading to the latest version of Windows 10 now made a lot simpler!
Hey folks! With Windows 10 versions reaching their end of life rapidly, it's imperative that you update them to the latest to fend off exploits. While we understand how painstaking it can be to update the multitude of machines in your enterprise, we have
Upgrading to the latest version of Windows 10 now made a lot simpler!
Hey folks! With Windows 10 versions reaching their end of life rapidly, it's imperative that you update them to the latest to fend off exploits. While we understand how painstaking it can be to update the multitude of machines in your enterprise, we have
Upgrading to the latest version of Windows 10 now made a lot simpler!
Hey folks! With Windows 10 versions reaching their end of life rapidly, it's imperative that you update them to the latest to fend off exploits. While we understand how painstaking it can be to update the multitude of machines in your enterprise, we have
I would like to know how to close a specific ticket using an API.
I would like to know how to close a specific ticket using an API. [Background and Objective] Ultimately, I would like to use PowerAutomate to automatically close a ticket when a specific phrase is written in an email body. As a first step, I am trying
9408: Approval Issue (Invalid Key)
Sharing that we are experiencing issues with users receiving the following message when attempting to open an Approval link: I had a remote session yesterday and ME said it is a known issue with the current build and an update will be pushed out soon. We have seen it randomly occur with users for request approvals where one person does not receive the error while another does.
Backup Files Publicly Accessible
I scanned our systems with intruder.io, one of the "issues" if found was related to backup files being publicly accessible. How would I prevent these files from being "seen" through the web interface. I have attached the scan information to show the relative
Pass Script to Set Remote Mailbox to shared
Dear all, we have a Exchange hybrid configuration and I would like to set migrated mailboxes to shared during user the offboarding process. ADManager seems to support only “convert to shared” for Exchange Online Mailboxes but running that only wouldn’t
ServiceDesk Plus and ADManager integration
I am looking for a way for a ticket in ServiceDesk plus to generate a request in ADManager. E.g., Bob submits tick in SDP requesting access to a group. That ticket starts a request in ADManager for someone to approve which automatically executes.
AD Group Membership Report Automation-Audit
Feature Request to report on AD security group or distro group membership by selected OU's with automation to email list of members to "Managed By" and custom notification message
Logs for capturing what went wrong whilst updating ADManager
Hello there, I attempted to update my companies version of ADManager Plus from build 6631, which first means updating to 7000. Unfortunately it failed, and I didn't have the time to collect the logs before I had to restore the server from snapshot. I'm
ADManager
Can run StartDB.bat
Disable Resolution Tab in Requests Tickets from being shown for Requesters
Is it possible for the resolution tab to be disabled from being shown to Requesters when they view their tickets? We prefer not to have our Requesters see our Technician resolution comments. Or would it be best practice to add a note that is not visible
Custom UI - changed itself back to default.
Hi I have customized my UI colors in SDP. These are my color changes: After upgrading to version 14105 I noticed I had to go into UI and change them from the default to the settings you see above. Thought that was odd as I normally do not have to do that
UDP Port/Service Monitoring
I'm evaluating Opmanager and like it overall. One thing that I was not able to find is a way to add a UDP port to monitor. It seems that only TCP ports can be monitored. Is this correct? If so, when do you plan on adding this functionality? Thanks in advance
[Free E-book] 6 ways to know if your IT help desk is struggling
The IT help desk environment is incredibly challenging as it's the 'go-to' destination for end users when anything goes wrong. In short, IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly fire-fighting
Making Closure codes mandatory
Hi, Is there anyway we can make the close request screen mandatory? This is the screen where you mark the radio button to say whether the requester has acknowledged the resolution or not, chose the relevant Request Closure Code and add any comments, at the moment the screen can just be bypassed and as this holds important information that we report on (particularly the closure code), we would rather this could not be bypassed. I cant see anyway to do this from the front end, there isn't an option
Check to see if a login name already exists when a field is filled in
I'm after a script that checks to see if the text entered into a field already exists in the "login_name" field under "api/v3/users" If there is a match, I want the field to be updated with text like "USERNAME ALREADY TAKEN" Is this possible?
Alternative way to install Endpoint Central agent via GPO?
Hello, is there an alternative way to install the Endpoint Central agent besides the know method of the startup script method via GPO? In other words: Can the agent be installed via GPO without reboot? Regards
Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
How to download Microsoft Outlook: Add-in for SDP in local
你好 如何在本地下载 Microsoft Outlook：SDP 加载项 谢谢
Java Licensing
Hi, We are using the free version of ServiceDesk. Just wanted to know if the JRE that is included with the ServiceDesk needs to be licensed separately. Thanks in advance
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
SDP MSP Upgrade Problem from 10538 to 10600 (sub patch 11100 to 11200)
hi there i am trying to upgrade service desk plus msp with MSSQL database from build 10522 to 13000 (migration sequence is 10522 to 10538 then 10538 to 10600 then 10600 to 10611 then 10611 to 13000) but i get stuck in step 10538 to 10600 this patch have
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Secondary email fields are being over written
We are in the process of changing domain names and were using the Secondary Email field to allow users to create tickets using the new domain name. I had updated all the user records, however the AD user synch deletes the Secondary Email field. Can this
Dell Bios Switches Prompt for Bios password or silent switches passthrough
Desktopcentral allows you patch bios's for dell machines, however, if your machine is setup with a Admin/Setup Password that locks down bios settings the computer will not update because it wants a the correct bios password. Currently, you would have
Endpoint Central 11 Dynamic Groups
While creating a compliance audit (Map and Audit Targets), I am unable to select the Dynamic groups that were created in custom groups. I read elsewere, selecting those groups for patches and treats was added, wondering if there is any thought on adding
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