How to add the task approver's name to the report?
Only Approval Status is available, how can we add the approver's name to the custom report?
Endpoint Central Free training (Jun - Jul 2023)
Hello all, Hope you are doing well. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Jun 07, 2023 to Jul 12, 2023 for a training session on ManageEngine's unified
Windows 10 to 11 upgrade issues with Symantec Encrypted laptops
Hi, I'm new to ManageEngine so I might be missing something. We are trying to roll out Windows 11 in our company. I am using the Windows 11 Feature Pack Upgrade template. This template works on desktops with no issues, but when it is run on a encrypted
RingCentral App repeatedly fails to patch because it is running/open
Hi all, We're running into an issue where the RingCentral application fails to update every month unless the user manually quits the application. Of course, users won't remember this every time they click the Start Now button to start patching so we need
Health Not Available
Is this ManageEngine's greatest kept secret? I see no answers here on this issue, just a question a user posed and was never responded to. Nothing on search engines .... like we can't speak of this lest it get erased. I was happily humming along and all
Error on import SSL certificate.
Verifying certificate chain error while trying to import SSL certificate. Can someone assist?
Send for recommendation
Hello when a change is raised it automatically sends for recommendation to various cab members how can I stop this secondly, when i pick some members to approve a change it shows an error message that emails cannot be sent , please how can I solve this
Azure AD Sync - Global Admin required?
Hi, We're looking at setting up Azure AD Sync and on the guide it states that you need to be an Azure Global Admin. Is that a full requirement? Or is there a lesser role we can grant to the service account we're creating that will manage the sync. Guide
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Change an account to authenticate with Local Authentication
Hello . I have a problem with AD Authentication for SDP 12. Therefore, I would like to change authentication method for the admin account which is configuring AD authentication.. Can you please help me (posgresql statement I think) ? Regards, Hiền
File Folder Operations - Configuration to add file to AppData[backslash]Local
I need help sending a file to ALL appdata\localfolders on every computer. This is what I'm currently using as the destination: $ProfilesDir\$DomainUserName\$APPDATA\Local\FOLDER\FILE So I need "file" to go to each location as specified in the example
Asset State changes in Work from Hybrid environment
WE have a requirement where in when an Asset(Workstation) is allotted to a user, IT department ships the laptop to user. We would like the user to click on an acknowledgement that he has received the workstation/laptop, which then changes they state of
Azure App Proxy with SAML SSO
Hello, We are currently trying to get our On-Prem ServiceDesk Plus site available externally through Azure App Proxy. We have followed the instructions provided by ManageEngine and have set up our Azure App Proxy accordingly. Our issue is that when you
Is it possible to change the default column order/values in the request list view?
Hello, I was wondering if it's possible to setup the default column order and values for all users AND technicians (those two will be different of course) in the request list view (default table view, at WOListView.do). As of now every user/technician
Easier app update management with Mobile Device Manager Plus!
With Mobile Device Manager Plus, you can quickly create an 'App Update Policy' to roll out app updates using a schedule. You can set up the schedule exactly how your business wants it to be, to make sure updates reach devices at a specific frequency,
Pre-populate an Additional Field Value with Requester's Email
Hello Team, A request came across to my help desk today for an incident template/form to have a field in it that was pre-populated with the requester's email so the users can report on that field value. They also want the field to be editable by technicians.
Chrome extension no longer auto populates credentials
I've used the Chrome extension for password manager pro for years. This week it stopped auto populating the username/password fields on sites. I can still manually copy/paste credentials from the extension though. Any tips? I've cleared my cache, and
[Webinar Invite] Learn how to manage network traffic, configuration changes, IP addresses, firewalls, and applications using OpManager
Hello there, Networks are intricate systems. They contain a vast array of components, protocols, and technologies. Effectively managing networks involves a range of tasks, including ensuring connectivity, optimizing performance, and addressing security
automatically update the ci relationships via API
As the AssetExplorer cannot show the AD attribute(division) in relationship map. now I would like to set a automate job to update it via API. Is it possible? may I know anyone have experience like this?
Onhold tickets report
How to create a report that includes the time for which a ticket was onhold along with the dates from when to when.
Export Settings: Can't unmask personal details
I need to export my list of computers with the user details unmasked, When I go to export any report, the only option I get for the Secure personal information in export setting is to "Mask Personal data" This is masking the Username, Computer name and
What is considered a "Node" in ServiceDesk Plus?
I need to know what nodes are. I have submitted multiple tickets and no one has actually answered my question. Screenshot attached. Thankyou.
Need to create Alerting Profile to be notified of Disabling Users who are members from a specific group
Need to create Alerting Profile to be notified of Disabling Users who are members from a specific group so I am not able to format the filter condition. Could you please help me.
Request add more method for support 2FA
1. Mobile Authenticator of ADselfservice or 3rd party 2. Multi-protocol security key such as yubikey by yubico | https://www.yubico.com/products/yubikey-hardware/ 3. FIDO2 for passwordless authnticate https://fidoalliance.org/fido2/ Thank you for build great app and great support.
ADManager integration with Ultipro / UKG not updating manager
Hi all, I am trying to get ADManager to update a users Manager / Supervisor by pulling from UKG / Ultipro. My integration works with users title / description. But the manager integration results in this message in the run log - All values for attributes
purchase to an request
Can I start a purchase request from a request? Or can I assign a purchase to an request?
Multiple Report file outputs
Hello, I was hoping to have some of my scheduled reports output both PDF and CSV at the same time, to enable a quick glance for my manager and co-workers to take a look at, and then a CSV for deeper investigation. Some of the other tools that we use allow
Widgets from ADAP
Hi ALL We use SDP and there are some Widgets form OpManager. We want include some data from ADAP too but it don't has any widgets options ( Our Helpdesk Team needs Widgets like: Recently Locked Out Users, Recently Disabled Users and other reports Could
Notification Email Suddenly not working on contract expired
Hi , As seen on title, please help , Notification Email Suddenly not working on contract expired since one month ago , before that time, it's running normally , but for email notification if any new request create is running normally , just only for contract
Separating a Database
Good morning. Some backgorund first. We have MESD build 11009 on an airgapped network. We are a central hub and have multiple service providers and sites listed, all using the same incident templates. There is now a piece of work that needs to happen,
Administrator account has lost administrator privileges
Hi, We are using Support Centre Plus 7.6.05, and can no longer login with admin privileges. Just upgraded to the latest version. It appears as though the LDAP connection to AD has been broken and as such no users are able to login any more. I was able to reset the admin password, but am unable to login with admin privileges to fix this up the rest of it. I am just wondering how I can reset the administrator privileges so that I can login and administer the server. I did notice someone else asked
[Free training] Building an effective IP address management strategy with OpUtils
Hello, IT admins! ManageEngine OpUtils is back with another season of free training. The training will help you enhance your IP address and switch port management strategies for your network with OpUtils. Learn how OpUtils can help you track and tackle
Password complexity by number of character types
A password requirement that specifies the number of character types, rather than the number of characters of a type, would be a nice addition. For example, if you specify that there must be 3 different character types, then "Password!" would be allowed
Change the password through ADSelfservice to synchronize the new password to the laptop
When employees are outside the company and cannot access the company network (no VPN service, etc.) But the password expired due to the policy. He can change his password through ADSelfservice (web), but the password cannot be synchronized to his laptop
Scanning Wyse ThinOS clients
Is it possible to collect asset information on Wyse ThinOS clients using Desktop Central or ServiceDesk scanning?
Change Management Static Roles Overtaking Custom Roles Workflow Rules
I have a CMR Workflow build using custom roles to separate my infrastructure group's notifications/approvals from my ERP group's notifications/approvals. When my technician is set in the "Change Owner" role, it seems to wipe the notifications which would
Cuentas de dominio para acceso a servidores en PMP
Hola,
Tengo una duda sobre el uso de PMP, a ver si me la explico bien:
Tenemos un cliente que quiere usar dentro de un recurso de Windows algunas cuentas de Active Directory que ha creado limpiamente para usar para conectar a los recursos. No se creará
Issue on importing Assets with the Acquisition Date fields.
We are facing an issue when we try to import our assets inside the SD Plus cloud. All is imported well expected the Acquisition Date. We doble checked the format, but nothing, when we import the assets all the Acquisition Date fields are empty. Could
FAFR for a specific support group on weekends
Hi there, We have FAFR configured for specific support groups which work perfectly well. I need a create a rule which the requests directly reach a specific group but only for weekends. Kindly note the desired rule should be applicable only on Saturday
Daylight Saving Time(DST) not being updated in the Servicedesk
Daylight Saving Time(DST) not being updated in the Servicedesk
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