Open ticket via email and choose category
We are trying to implement a process that a ticket opened via emailing our helpdesk will choose the correct category and subcategory via string. I'm looking for the resource to accomplish this.
11.2.2325.4 - Binary Signature mismatch. Scanning failed
Anyone else getting this in Compliance Scans since the new update So far the only work around I found is to uninstall Agent, reboot, delete the Agent folder, then redeploy Agent This isn't the best solution
HTML Format Notification
Hello Team, Can you please update the possibilites of having HTML format notification like below is available in SD On Premise. We can edit the html and design as per our requirement and it looks good as well.
snmpdevicesconf.json file
Does anyone have a decent snmpdevicesconf.json file that has the majority of standard devices already configured. We use Solarwinds and with the MIBS are able to scan and detect ALL devices on the various networks, With SDP Plus Cloud. I cannot believe
Patch Tuesday July 2023: Supported updates
Hey folks, Here's a look at the list of the supported updates released in this month's Patch Tuesday: New Security Bulletins : 2023-07 Security Only Quality Update for Windows Server 2008 (KB5028226) (ESU) (CVE-2023-36874) (CVE-2023-32046) 2023-07 Security
system locks up
Hello All, I've had this issue for a while now. When attempting to delete a tech from Delegation > Help Desk Technicians, the system locks up, and I must reset the service. The Tech does not get deleted. Thank you for any suggestions. System info On-premise
Reporting on Closed/Resolved Tickets by Category - Mandatory Field Showing 'Unassigned'
We are trying to report on how many tickets are closed per the business that logged them. We have a mandatory field in each service request or incident which has a drop down for all businesses we service. You cannot close or resolve a ticket without selecting
disable banners in page header
Hello, i would like to disable all the banners with suggestions which appear at the top of the page. This includes banners related to security issues, administrative log warnings and other messages. I tried the solution suggested in this topic: https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do.
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do. The only SD Admin is a technician imported from AD and now all users from AD cannot login. the Issue message that the password is not working.
How to configure Syslog in Fortinet Firewall
Kindly help to configure ME ELA in Fortinet Firewall currently we are running with fortios 7.4.0
Role report for PostGres
Hello. I need a report that will show all technicians and their roles, please. Now what would *really* be cool would be another report that shows roles and their permissions. The auditors are going to ask for that too. I'd hate to have to give them screen
Software Licenses (import from CSV) Expiry date issue
In Software licenses when you import the data from csv it's not taking expiration date. In what format date should be? as it's accepting anything but not displaying the date after importing successfully. CSV is importing successfully with any date format
ADManager Plus - Incorrect Alias Address
I have reached out to ME support on this, but I am getting nowhere, so I figured I would reach out to the community for help. Situation: We are in a hybrid environment with on-prem AD and online exchange. When creating new user accounts, we have two alias
configuration to process windows updates on shutdown
Hi everyone, I am currently testing windows fast startup as notebooks start much faster when it is enabled. Problem: normal "shutdown" enters a state of hibernation, updates won't be processed unless explicit "restart". I am deploying windows patches
Revoking SLA privileges for system role "SDSiteAdmin"
Dear Users, As a next subsequent step to remove site dependency configurations in ServiceDesk Plus, SLA entity privileges will be revoked for SDSiteAdmin from upcoming build 14305. As per the current design, technician with SDSiteAdmin role can create,
Bulk user deletion
Hello I accidently imported all users from AD (like 111 000 users) - in fact i do not know how its happened (i added some ad group to be imported but they should contain smaller number of users) In logs i can see a lot "Inside createUserGroup mentod....|"
Asset loans - great feature, but...
Hello! Love the addition of the asset loan functionality, it's going to be really useful in the future, however it doesn't quite meet the needs of equipment booking yet. When bringing up the booking form, it would be good to be able to see at that point what assets are available to be booked, based on what's already booked. Otherwise, you have to bounce around screens to work out what's available and then book it. The booking dates need to allow for time as well - one device could have multiple bookings
Add the Department field to request templates
Hi, reasonably new to ME so might be asking a really silly question but Is it possible to add the Department field to request templates? We use the "Site" field for our Brands, and the "Departments" field to list our sites. Currently where we need site
Error fetching O365 IMAP mailbox
I need your help with my on Premises installation. We have moved to O365 from Google and the problem is that the ServiceDesk Plus is not fetching emails from a 365 mailbox. It’s not hidden from global addresses SMTP Auth is on Ensure that username and
Why the calendar window does not open?
I can't change date in schedule when i want to add day off. Button with calendar icon is active, but calendar popup not showing. Tried deleting cookies and other browsers.
Server 2019 installation
I'm trying to set up a trial or demo on Server 2019. When I run it after installation it gets stuck trying to start the service. This has happened on a few other devices.
Asset in Request page
Being that SDP requires a license for all Assetts to exist in the system, and for some reason it does not pass along the assets from Endpoint Manager, is there a way to Remove the Assets field in the request page? that way we can just put in a blank text
A question about MIBs and OID's
We have begun using the ability to use SNMP community names to discover and update network devices throughout our domain but are having some fun with the OID's The first question is, is it possible to add MIBs to the ServiceDesk Plus software so we don't have to manually assign OIDs to products. And the second question is how can we add additional product types to the list we have to assign OIDs to? For example the SNMP scan has discovered our KVM but we can't assign it as a KVM.
Asset List - Filtered based on criteria
Hiya, So this may be really simple, but it's been a long week and my head is fried! I'm creating some incident templates, one of which is for printers, I'd like the asset list to be restricted to only show printers. But the asset list that's available
M365 Security Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Audit and Alerts modules. It is now possible to view specifications of the user agent like client
M365 Manager Plus build 4537 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4537. Enhancement: Parsed user agent details have been added in Reports, Audit, and Alerts modules. It is now possible to view specifications of the user agent like
Advanced Search is not working properly
Hello! We've encountered a problem with advanced search, especially with buttons= "OR" "AND" While you are in advanced search and your ServiceDesk localization is not in English you will get: "HTML entity decode problem" It comes from /opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js
Allow on resource level if an user may retrieve/view the plain text passwords
In PMP the administrator can control the plain text view of passwords only on group level. Want to be more in control. The user must be able to retrieve the passwords from some of the resources.
Changes devices name for MacOS devices in MDM
Hi, Is anyone know how can I change the macOS devices name in MDM ? When I click edit asset details, device name is not editable. Thanks
[SDF-76158] "Reply to a request" feature in v3 of REST API
I am trying to add a reply to a ticket based on its ticket number using API. In v1/v2 they had an operation "REPLY_REQUEST" which helped in adding replies to the ticket. Is there a similar feature in V3? I tried looking in the documentation but was not
support@servicedeskplus is rejecting Email messages
We're currently facing a production issues but are unable to raise any ticket as support@servicedeskplus is rejecting Email messages
Changing Aggregate Formula from Week to Month?
HI Guys, I came across the following code to bring back a weeks worth of data. 1. Display number of tickets received on last week Countif(Ispreviousweek("Request"."Created Time") = 1) 2. Display number of tickets CLOSED on last week (tickets were received
Unable to use Registry feature on remote PCs
When trying to view the registry on computers within EC, it just behaves as if it is constantly loading. This happens on my account only as far as I know. I've cleared browser cache, different browser, even a different computer. I've even restarted the
Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request. This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request. Another possible way to alert multiple technicians on a single request is to allow multiple technicians
Opmanager Agent
Hello, If on the opmanager server have several ip address, how we can select which ip address will be used for opmanager agent? Also, tghe connection from agent to the server is using ip address, or we can use dns name?
PFSENS Crach report
Can any one help me with my PFSENS crach report please.
SDP On-Prem to Cloud - Questions
Hi All - We are considering moving from SDP On-Prem to the Cloud. However, we have lots of Query Reports. How are folks handling that who have made this move? is their a work around? Since we only use the Request Module, everything else seems to be available
URL blocked as maximum access limit
Hi, We have a application for CRM. We put a form in this application to get support ticket from end-user and insert to SDP with API. Now today we get this error: '{"status_code":4000,"status":"failed","messages":[{"status_code":4001,"field":null,"type":"failed","message":"URL
Change status of "approved" requests when requester replies to technician's request for more info
Is there a way to change the status of an "approved" request when the technician replies to the requester asking for more info and the technician has manually changed the status of the approved request to "on hold" when the request gets "approved", the
Retrieve "Group in charge" of a support group in a script
Hello, In change management templates we would like to set the "Change Manager" with the name of the "Group in charge" of the selected support group. Is it possible to retrieve the "Group in charge" name in a script in order to use it in a line suche
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