Old Attachment V3 API Deprecation
Dear users, We would like to inform you all that we have revamped the attachment V3 API (api/v3/attachments) for better security and performance. The older version will be deprecated from version 12000 and the support will be completely removed by April
[SDF-38173] Adding Service Catalog additional fields in email templates
Good day, Is there a way to add custom fields from Service Catalog templates into notification email templates? For example, I have an additional field for New Hires that I would like to send out in the approval email. Is this possible? Thanks, Mike
EOL Announcement for ServiceDesk Plus & AssetExplorer 32bit installations.
Dear Users, This announcement is to inform you that, from August 2022 we will withdraw the support for the 32bit installation of ServiceDesk Plus and AssetExplorer (both Linux and Windows servers). This is in line with several application dependencies,
import Asset workstation "User" or owner
Hello, I am working on importing our workstation assets into ManageEngine. But, the import from a csv file is not updating the system owner or User as its defined. The field is mapped during the initial upload but its not adding or changing the user.
List of Switches / Commands
I'm creating new packages for Windows and stuck on the section: Installation Command with Switches/Arguments : I understand it's "\\TheNameOfMyNetworkShare\SoftwareName.exe" but not sure what commands are available and cannot find a list of available
Change Stage
Is there a way to amend the fields or add to the change sub categories, it would be useful to add/edit some of this default sub categories - Roll out plan, Checklist Downtime etc
Replace requester based on given criteria
Hi, We have the following scenario: One user sends us e-mail / creates a ticket on behalf of another user. Is there a way to script the change of the original sender / requester of the ticket created based on certain criteria, ie subject contains the
Last updated time - release notes
In the release notes it states: The Last Updated Time field will be updated only when technicians reply to the request That does not appear to be true. If I create a new test request and edit it - it updates the 'Last Updated Time'. If I add a note to
Images not displaying in conversations
Build 14202 DB MSSQL
How to disable lock screen on Android device?
Is it possible to disable lock screen in kiosk single app mode?
How to enable IP(s)/Devices(s)
If someone has excluded more than 500 IPs/Device(s) from scanning in asset explorer, how to enable them in bulk? We can exclude one IP at a time normally, but if the list is big, how to remove it in bulk?
Threats & Patches
Hello, I would like to ask you for an advice. I use Manage Engine Endpoint Central version 11.2.2300.16. In menu, there is an option Threats & Patches. Now I installed Manage Engine Endpoint Central version 11.2.2309.5 to another server and there is only
Couple of PCs don't get scanned automatically and patches cannot be deployed.
Hello, We have couple of machines that do not get scanned automatically after couple of days after a reboot. I see that machine is live, I can remote into it, but if I deploy a configuration it doesn't go through (it has "ready to execute" status). The
Server.xml changes are lost on restart
Hello, I'm trying to make changes to "C:\Program Files\UEMS_CentralServer\conf\server.xml" file. I want to exclude TLS1.0 and TLS1.1, and also change the available ciphers. I save the changes, restart the service, and changes are lost.
Upcoming enhancement in Change,CI
Dear Users, We are elated to announce the upcoming enhancement in Change,CI. Below is a brief run-through of the same: Enhancements Change Template Enhancements Layout customization for all stages in a Change You can now customize the layout for all stages
Refined Alert Configuration
Hello, I was attempting to configure alerts for Prohibited Software Installations, and I was not prompted to select/input an email address to receive alerts for this. I looked into the documentation, and it states that alerts will be sent to IT Administrators,
Adding Analytics plus pivot table to SDP cloud home dashboard
We are using both SDP and Analytics Plus cloud versions and I would like a pivot table I have created in Analytics Plus be able to be viewed from the home screen dashboard in SDP. Is this possible? Thank You.
Specific group
Specific group need to add Ticket should be assign in IT engineer name Regarding SLA
Widget to reflect the FCR percentage
I have a report/chart that reflects FCR (57% true, 43% false) but my CIO wants to have a list of widgets on the top that summarizes the result. The one I am missing is to have one like FCR 57%. how can I link the widget to that specific number? thank
Save button appears/disappears on the Generate API Token page
Ive tried from my own SDPadmin/Domain account to change my API token, i see the generate and cancel button but briefly the save button at the bottom of that new popup window disappears. So i tried to edit my previously mentioned technician account by
At login page not showing button "Log in with SAML Single Sign On"
Hi. I'm configured SAML SSO and use Default Login page. But can't see button "Log in with SAML Single Sign On". Here's Preview in Settings: Preview in the Settings Here's how it looks in browsers (in incognito with cleared cache - too) Real view
Eliminación de Usuario Endpoint Central desde Active Directory
Tengo un caso de un cliente que consulta lo siguiente, Revisando equipos que ya se encuentran eliminados de nuestro directorio activo, al sincronizar desde Endpoint equipos como el del ejemplo xxxxx, este sigue apareciendo, siendo que ya no existe como
Query to get Users/Requesters list who has login.
Version : 14200 DB : MSSQL / PGSQL OUTPUT : SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email" FROM AaaUser LEFT JOIN UserDepartment ON AaaUser.USER_ID = UserDepartment.USERID
INVALID_CSRF_TOKEN in Widget SDP
Hello everyone, probably someone can help me to fix the issue with SDP widgrets. I have a widget, whch succesfully get information through API and provide a list of equipment of currently logged on user. Also i created button for this user in same widget,
Let user update a specific app
Hi, I and my colleagues use on our android work table an app that is not available on the play store. The app is able to update itself to new version and when a new release is available, a notification is prompted to tell the user to click to update.
U.S. 4G/LTE cellular modem/gateway that does SMPP or POST for SMS?
Has anyone found a cellular modem/gateway that supports SMPP or POST for sending SMS messages from OpManager 12.3? I want a solution that has no external network dependencies, so I can't use a hosted SMS provider. Thanks!
Testing SMS via HTTP (to SendQuick - formally Talariax) in ELA encountered error
Hi My SMS provider is SendQuick (formally name TalariaX). In ELA , my configuration , under System Settings \ Notification Settings \ SMS Settings : a) SMS Provider : wwwwwwwwwwwSMS Service Provider b) Service Type : HTTP c) HTTP(S) Method : Post d) HTTP(S)
Subcategories
Hello, I would like to know how I can select my subcategories in the service desk interface. I need to extract reports by subcategories already created, but I don't know how to add to the interface which subcategory belongs to each incident.
Subcategories
Hello, I would like to be able to add sub-categories to each issue in order to be able to extract reports. I have already created the subcategories, but it does not allow me to select them to assign them to the incidents. How can I select my subcategory
More rows in reports
I feel like I'm probably missing something obvious but I have a couple custom reports, however, when I run the report I only seem to get five items per page. Is there a way to increase this number, I can't seem to find something obvious.
[ITOM day INDIA] Learn how you can make your ITOps more proactive with AI and automation by attending our free seminar
Hello, Hope you all are well. It’s no surprise that conventional ITOps approaches may no longer even be feasible, making the adoption of AIOps the obvious choice to scale resources, eliminate downtime, and effectively manage SMBs and enterprise ITs. By
Read-Only Server Setup Questions
Hello, 1. Does Updating PMP work the same with the new RO server setup as it does with the older HA set up? Meaning I go through the update as usual on primary but then I have to uninstall the software on the RO server, go through the RO set up again?
Survey Link
Hi,
I changed the server SDP and after that the Survey Link is not working.
When you click the link, it is loading the composite page of the hyperlink + Alias URL address.
Did any updates bring about this? On the previous server that is not upgraded, this does not happen.
Could you help me?
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 24]
Dear Customers, You and your IT team are invited to join us for the fourth episode of our ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus Cloud.
14301 and dark mode colors
Hi, According to the release notes, the custom colors feature should now work in dark mode also. Has anyone had any success with that? We see absolutely no colors (configured for priorities) in the request list view in dark mode. Works fine in normal
Request created with empty subject !
Hi all We are facing a problem when creating a new request from the service template, sometimes after creating the request, the request is created with empty subject and some fields are also empty, such as the DueBy date Thank you Any help would be appreciated
Change Proxy on Agent
Hello, Is there a way to update the proxy on an agent without having to reinstall?
Windows 10 In Place Upgrade
Can Windows 10 be upgraded to Windows 11 keeping all user files and settings using Patch Manager Plus ? If yes, could you kindly provide steps of achieving that successfully.
Self service portal: template for 'requester reply mail to technician'
n the self service portal a requester can make a request. The technician answers the request. After that the requester is able to reply to that message in/from the self service portal. When the requester hits the reply button the template of the email for the technician appears. (Organisation Details -> Notification Rules -> email templates: Reply request template.) From the SSP perspective that is strange. The technician template contains text and lay-out that addresses the requester. It starts
Issues with USB devices after installing Desktop Central 11.2.2309.1
After I installed Desktop Central 11.2.2309.1, I began having issues with USB storage devices. Any time I plug in an external HD, it will find the device but I cannot eject the device and the computer will not see any new device I plug in. If I open Disk
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