ManageEngine PAM360 will now utilize Zoho Flow to automate privileged access security workflows
Hi All, We are delighted to announce that ManageEngine PAM360 will now utilize Zoho Flow's extensive product gallery to automate privileged access security workflows for more than 850 business applications and enterprise IT management tools. What is Zoho
Unable to import CSV file
After several attempts I am unable to import a CSV file into the application. All of the CI's from the CSV file fail to import with the exception of one or two. The CSV file is formatted with a few columns including: firstname, lastname, email, loginname,
Service Categories visible by Department Name
Hi I have 9 categories of services, 4 of them should be visible only for specific group of Managers or Department Supervisors. Is there a option to make this work ? Standard version, eval copy 14501.
"Invalid Input: xxx" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from JSON file. After filling up the form and upon submission of requestb I got the following message: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"udf_pick_2413","type":"failed","message":"Invalid
New to SDP - Need to fundamental KPI
Hi all. My first post. I'm new with Service Desk Plus (Cloud). I've been an IT Management Professional for decades. (Yes, I'm an Elder Geek!) Just started a new job. Trying to define and implement a basic HelpDesk SLA. The SDP (Cloud) configuration that
Unable to get the Change Roles list with Deluge
Hi I'm unable to get the list of Roles with deluge. I can easily do it in Powershell but I would preffer Deluge. this is the code I'm trying: changeID = "888" url = "https://customdomain.com/api/v3/changes/" +changeID ; headers = {"authtoken":"xxxxxxxxxxxxxxxxxxxxxx"};
Can we migrate all Zoho data from the current on-premises server to AWS servers?
So my company has Zoho Manageengine Servicedesk Plus. We shared the the system with our China company and the instance was stored on local on-prem servers there. Since then, the Chinese users have stopped using the system and Zoho instance has very long
Email Fetcher stops upon receiving email with inline image
Hello, When we receive an email from a customer that users Apple Macbook, The Email Fetcher stops with the following message: Exception trace :: com.manageengine.servicedesk.mailutils.FetcherException: Error while processing inline image at com.manageengine.servicedesk.mailutils.MailAPI.uploadInlineImage(MailAPI.java:2887)
Windows 11 (22H2) Feature Pack patches will now be listed under Missing Patches and Applicable Patches
Hey folks, To ensure a seamless Windows 11 upgrading experience using Endpoint Central, we have modified the UI for Feature Pack patches. Starting Jun. 05, 2023, the Windows 11 22H2 patches would be listed under Missing Patches and Applicable Patches.
FAFR script to populate drop down list of emailIds to notify for the requester. - Updated to allow email addresses not in user database.
Hello, I wonder if anyone else has this requirement: As technician, the field e-mail id(s) to notify behaves like this: As you enter an email address, hits in user db are shown automatically. If enteres email does not exist, it can be chosen anyway and
[CLOUD] Auto merge and close similar requests - (first subject: "problem:xxx", second:"resolved:xxx")
Hi all, we are getting automated Tickets from our Zabbix system by Webhook. Problem = Subject: "Problem: hostname - defender not active" Resolved = Subject: "Resolved: hostname - defender not active" Now we want to merge these two Requests created automatically
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Big delays with refreshing information
Is there is any global problem with Service Desk + Cloud? I already checked portal with all status and it looks like everything is fine. Link: https://status.manageengine.eu/#/components/3fJbAAzWi8AT6i5Xo6qbIAWPJTTlcqbwRL6k1I3_szqHBKl6VtFQ4WwgzyaMwgPH
Resource Questions: Table format option
Hi, I thought I saw this either on the Road Map or Feature list but can't find it now. Is there still plans to introduce into the Resource Section the ability to add multiple items in tabular format. Working scenario, the Records and Archive team get
multiple request field update
Dear Team, We have an employee who was working in department "A" for 6 months, later he is been transfered to department "B" we have forgotten to update his department. Now we are facing a challenge to update department for each single request to the
About Parent ID or Request ID's initial to distinguish Incident and Service Request
I have been implementing SDP for a client (Enterprise license) and they ask for a way to distinguish Incident and Service Request based on Parent ID or Request ID's initial. I know SDP has a feature that is Delimiter but it still recognizes both as Request
Ping interval
I have recently installed OpManager and I failed to find a way to set a custom ping polling interval. I noticed you can change the polling interval for a device from the default 5 minutes to 1 for example, but I would like to change only the ping interval not the whole query, to avoid unnecessary network usage.
Query report modified to include survey comments?
Hi all, I located the below query on the site and it works great. It allows you to generate a report which includes "Survey %". I'm wondering if anybody can expand the query to also include the survey comments? SELECT wo.WORKORDERID AS "Request ID", max(wo.TITLE) AS "Request Title", max(aau.FIRST_NAME) AS "Requester", max(ti.FIRST_NAME) AS "Technician", longtodate(max(wo.completedtime)) AS "Completed Time", longtodate(max(srm.Responsetime)) AS "Survey responded
Update Description with Multiple Checkbox Items
I am trying to update the description on the ticket with the items that are selected in the multiple checkbox field using a custom script. Currently I am running into a couple of issues. Example: Multiple Checkbox Field has option 1, option 2, option
Old version 9,2
Would you be so kind as to help me . I need an old version of the application Manage Engine Service Desk Plus ver. 9.2 Build 9205. I would like to install the free version or tryal and do i need a license for it? Can you send me a link for a this old
Reporting against Tags
We have a few user groups who would like to set specific tags against tickets, to allow them to better gauge how those tickets are affecting a certain part of the business, such as closing out financial periods and if the ticket is affecting that closeout.
URL monitoring allow option for not match content
We have a website that we monitor that has a "health" url. When everything is healthy the page loads completely blank. When there is a problem the page either doesn't load or it loads with content containing the word Error along with the error message.
Export Requests/tickets on servicedesk plus.
Hi All How do I get to export all the tickets on SDPlus, I want to import them to SDonDemand. Is there a query report I can use to export this information?
Status change on response
Is there any way to update the status based on response person? IE the requester vs technician. There was an item open here that asked for this to be part of the program, and as it's 10 years old and nothing has been done, is there a way around the fact
SD Plus 14503
What fixes / features does the new cryptic service pack 14503 patch include if any? The Release notes just state "Internal Release"? Not very helpful for customers really is it. Thanks
Servicedesk Plus System Requirements
Hello to all, is it possible to install Servicedesk Plus 64 Bits on Windows Server 2012 R2 Standard and MS SQL 2012? Thanks in advance
Email Send To System Notifications
Email Send To System Notifications completed_time not displayed correctly
[SDF - 63675] Approved SR\Change historical data end users home page
Hi, There is no way to know the history how much Service Request he\she approve so far and details of those SR. It will be great if a visibility can be provide the Service Request Approver home page or provide a link where he\she can get those information.
Forced Windows 11 Upgrades
Is these a way for Endpoint Central to "push" and "force" the Windows 11 upgrade from Windows 10?
Script Error
I'm trying to write a custom function that will run against incoming requests. It grabs the requesters id, does a GET to grab their information, pulls their managers name and assign that value to a custom field on the request called 'Reporting Manager'.
2 questions: Remote Control and Mobile Data restrictions
Hello, I'm in the process of testing out MDM+ and I've found two issues I can't figure out by myself. I have an Zebra Android device (non Samsung) that is enrolled with EMM Token (fully owned by organization). 1. When I open Remote Control feature I can
Enforce Password change at next logon
Hello, Is there any configuration option to enforce users to change their password on their next logon?
Any roadmap for the future releases?
Hi, I would like to ask for a roadmap for the future release of O365 Manager Plus, since I am considering for this product as my company's ad management tool. However, there are some features missing. I have asked for those missing features and you said
Ne pas identifier le technicien qui crée la résolution
Bonjour, Est-il possible de cacher le nom du technicien qui ajoute une résolution pour que le demandeur ne voie pas qui a mis cette résolution ?
How to avoid the User to enter atleast 20 Letters (characters) in the Description Field?
Is it possible to avoid the User to submit the request without entering minimum 20 Letters (characters) in the Description Field? We want to prompt the Warning message for the User to Enter Atleast 20 letters so that the request can be submitted (stop
Other SDP modules to handle service contracts (Actual Hours vs Budgeted, etc)?
Hi All - Are there any SDP modules that handle service contracts that can bolt on to our existing SDP Requests solution? We currently service clients and are using offline tools to tracks Actual Hours worked vs Budget across each Technician and Client.
Mobile application ADFS login not working
Hello, I'm trying to get mobile application "ServiceDesk Plus v 5.9" work and having troubles. Tested on devices: Samsung S10, Xiaomi MI9 (Android 10) We have local login disabled and enabled SAML login via ADFS (Windows Server 2022) I can login from
BITLOCKER SILENT DEPLOY
Good morning, I need to deploy the encryption of disks c: and d: with bitlocker on 1000 PCs, only when it starts encrypting the progress window appears where you can also cancel. Is there a way to make everything completely silent, so that the user doesn't
E-mail Commands
I'm working on a process where automated emails from our HR's on-boarding software send an email (with email commands) to our ServiceDesk email in order to create a ticket. The issue here is that the email commands do not work when coming from the email
FIPS Compliance in Endpoint Central!
Hey folks, I'm pleased to announce that FIPS (Federal Information Processing Standards) compliance is now available in Endpoint Central! What is FIPS compliance? FIPS compliance is a security feature that ensures cryptographic operations within our software
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