MDM Kiosk Mode not Working for AndroidTV
I had contacted support, and was given a custom APK to push to a Google Chromecast TV to enroll the device into our MDM (support said this was supported). We want to enable Kiosk mode on the device to keep the app "PiSignage" playing. I am able to deploy
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
Read Only Server Certificate Question
Hello, on the Read Only Server Deployment in v12300: Note: To install custom certificates, replace the path of the certificate in the above command. Is the above talking about the certificate used to log into PMP? Where would I find this cert if so?
Folders in v12300
Hello, do these folders as described below, do they only follow the particular user who creates them under only their own login, or if when users create folders, is it going to impact what everyone sees when they log in? Folders We have introduced - Folders
Suggestion for new notification for unassigned tickets
We sometimes run into the case where a request is assigned to a group for an extended period of time but no one in the group picks up the request. In this case, if the user replies with new information or asks for an update on the status of the request, no one sees that email in a timely manner. I suggest a new option for Technician Groups: "Technicians to notify when conversation is added and no technician is assigned". It would be configured on this screen, similar to how “when a new request
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
Licensing
How can we get our license we paid for as they keep giving it to someone else? Our license is about to expire. We purchased a renewal but never received a new license. We have asked multiple times with no response. After contacting our reseller, we finally
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
Take a break message - is incorrect.
HI Sorry not that big a deal but FYI this is incorrect. Should say 'Take a Break' 'We will notify you if there are any new requests."
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 25]
Hi there, You and your IT team are invited to join us for our fourth episode of this year's ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus.
Automatic MDM enrollment after EC version upgrade - how to prevent?
After upgrading to EC build 11.2.2300.11 with the enterprise version license, some of our laptops have started automatically enrolling in the ME MDM. How can we prevent this? We utilize the EC Agent on all our machines in conjunction with Microsoft Intune
UEMS agent hangs
When rebooting a vm running the UEMS agent, it always hangs here
Export user templates
I would like to see a way to export all the user creation templates I have created. This would allow me to check the accuracy of them and also allow for others to double check the ACL on these users. Export them in csv format would be great. SFM
API search assets by serial number
Hello, I try to connect an external application via API to SD+. For this I try to find out how to get a single asset via serial number. In the documentation I only find the solution to get a list of assets but I cannot use any search criteria. I tried
[Important] Migration of Central Patch Repository server; If you've whitelisted the Central Patch Repository server's IP address from firewall, attention!!
Hello peeps, We've got an important announcement. To support our increasing customer base and to meet the future demand, we are migrating our current patch repository server - patchdb.manageengine.com to a static alternative. For users who've white listed the current patch repository server's IP address in their firewall, we request to contact our support team for details of the latest patch repository IP address. This migration will take place on 30-May-2019. So, we suggest our users to contact
Custom Scripts: Run on a defined schedule?
Any chance this can be added? Would like to deploy an overnight script but cannot seem to schedule it.
Update Announcement in Portal based on changes to Outage Incident
I'm trying to create an outage notification process. Ideally, I would create an incident using the outage related incident fields. I'd like it to also create the Announcement for the SDP portal page automatically. It would also need to be updated by the
Reply Template - Asset Field
Hello, I would like to be able to pull through the details of all assets associated with a ticket into a Reply template however it only appears pulls through the Primary Asset, so the first one added to the ticket. How can I make sure if two or three
Query of all active service categories
Hi folks, I'm not sure how to find an exportable list of Service Categories. I know I can run a report using the request table, but that leaves out active service categories that we've created but doesn't have anything assigned to it, which I still need. Thanks, Adam
Discover devices by SNMP traps
Dear experts, Could you please advise is it possible to discover devices by SNMP traps? Thank you
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
Google fixes a critical and several high severity vulnerabilities in its Chrome 113.0.5672.126/.127 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 113.0.5672.126/.127 for Windows and 113.0.5672.126 for Mac and Linux. This update comes with 12 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
OPmanager Realtime Gauge
Hello, Currently i use other Network Performance Monitoring and want to compare with OPmanager. On existing NPM i have widget to showing interface Realtime utilization shown as bar like attached picture. My question is can we create same widget to showing
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
KONICA MINOLTA bizhub 227
Hi ALL We have many Print/Copy/Scan devices like KONICA MINOLTA bizhub 227 and bizhub 283 OpManager has some template for KONICA MINOLTA bizhub 227 but it has some mistakes ( For example: 1) Monitor "Toner Level Black" in device = Monitor "Toner Level
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
Latest Patches - Filter - Not Approved
I use filters to review latest patches, When I select 'Not Approved' I get Not Approved & Declined. I've even created a new filter to see whats what to no avail. This happened with the most recent update: 11.2.2309.5 Anyone else have this issue
Send email when Policy violation found
Dear experts, Please is it possible to send email when Policy violation found, not on Scheduled base? For example, I have some Policies, but I donot want to do Remediation configlet, I want to send email to respective engineer. Thank you
VMConnectedEvent is not resetting the Status following a VMDisconnectedEvent
After a VM gets a VmDisconnectedEvent and then subsequently receives a VmConnectedEvent, the status is still shown as "Attention" until the alarm is manually acknowledged. How do i setup VmConnectedEvent to reset the status of the Device?
Query to get Technician action in all the tickets
Version : 11027 DB : PGSQL OUTPUT : select au.first_name AS "Support Rep", woh.workorderid AS "Request ID", LONGTODATE(woh.operationtime) AS "Date / Time", woh.operation AS "Action", wohd.columnname ||': Changed From :'||wohd.prev_value || ':Changed To
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Connect two domains
Hello Together We have two domains that we manage. Is it possible to manage either both domains with one ADSelfService Plus instance for password reset. Or is it possible to run two instances on one server? One domain is local to us and the other is accessed
Two domains morphed
Hello Together We have two domains that we manage. Is it possible to manage either both domains with one ADSelfService Plus instance for password reset. Or is it possible to run two instances on one server? One domain is local to us and the other is accessed
What is the Admin URL if you have removed the admin login from the login page
I thought it was http://hostname:port-no/AdminLogin.cc. When I flesh that out with my hostname and port number I ge the following. Sorry ! You are not authorized to view the contents of this file. Back | Sign Out
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