Build 7009 Released
An hotfix to version 7009 has been released and the hotfix is available @ http://archives.adventnet.com/service-desk/sdp_7009/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_9_0.ppm The complete builds can be downloaded from the url : http://archives.adventnet.com/service-desk/sdp_7009/ Instructions to apply the hotfix remain the same, however the steps are given here for immediate reference. 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux)
Memory Analyzer Tool
Hey, I downloaded QEngine to analyze memory leakage in my java application. But I didn't find MAT tool in Free download 6.8. Can anyone Help me Thanks & Regards, S.Karthikeyan
Some Custom Forms Questions
Good Morning I have just installed the trial version to evaluate the product because we are searching for a product to create Helpdesk Forms. Now I have some questions I hope you can help me solve. First one: Is it possible to have more than one form in the portal? One for Helpdesk, One for Permission Request... etc with different form fields etc. Second one: Can the fields be related with others, for example, if i choose a option in a field, can the other fields be able to change the displayed options?
User Login
I have one user who use to be able to login to SDP 6 but now cannot. I have reset his password in AD, deleted the user and re-imported, assigned a new password to the requestor, tested on different workstations etc., but now luck. HELP!!!
Session Timeout
hi, we keep an appmanager browser open all day with the autorefresh turned on in appmanager. It seems to keep loging out though and we end up looking at the appmanager login screen. Has anyone seen this and been able to prevent the session timeouts? We use Firefox and IE7. thanks, Lerwick
Automate process of import users from all AD domain.
Good afternoon. If I have domain AD and some subdomains AD. How to automate process of importation of users from all Ad domain in program SPD7009. In fact by default, it is possible to adjust import only from one domain.
SDP7009 daily crashed!
Good afternoon. I use version SDP7009. Practically daily program SDP crashed. The request to prompt where to search logs to find out the reason of crashed.
SDP 7009 (Upgraded from 6014)
SDP 7009 (upgraded from 6014) Fedora 8 FireFox 2.0.0.11 on Vista The admin login can no longer approve purchase orders. So, I created a second login which has PO Approver access. The second login can now approve a PO. I logoff from the approver and back on with admin rights, now I can't receive the goods. The menu options are there for both approving and receiving, however when clicking on them, no changes to the PO occur. Yes the cache is deleted every time to check. I can't create a third login
Can a requester belong to more than one department?
Hi, I am using service desk 7008. If a requester belongs to two different departments, how can we set this up in service desk? When he submits a requests, he wants to classify the request to one of the two departments so other requesters in that department can see the request. He also wants to see all requests from the two departments that he belongs to. Thanks, Andy
Dumb Question.. But How Do I set an Announcement?
We have the Self Service Portal setup, and I've got it the way I think will work however I can't find the option in Admin to set the Announcement box on the user portal. Can anyone help? I know it's stupid, but I've completely missed it!
Threshold does not clear for custom monitors
Hello, I configured few custom monitors using SNMP, they all seems to be properly collecting the data. The threshold i configured are with < > (not = which works good) so when it reaches the threshold value it raises the alarm but when it reaches the Rearm it does not clear it. Please help, Lahav
Historical Email/Correspondence Log
How do we see a history of emails that were sent from a request? None of the email correspondence show up for that request. Emails are sent correctly.
Foundry Temperature MIB problem
Hi I m facing problem while getting temperature statistics of foundry switches.i have already added Foundry MIB in /mib directory, and i can get temperature value in MIB browser....but when i create custom monitor and add it, then i get NA message against memory utilization and temperature,,,,, i have observed for long time , but got no stats.can any body guide me how to add different vendor MIBs and add them in custom monitor....
MSP: Custom Reports
I need to be able to generate a report on the 1st of every month for customers that shows Disk\CPU\Network activity in a fancy graph format. I can do this manually via custom reports (would be nice to have the option to have a graph for each hard disk instead of all crammed into one graph) Unfortuantly I cant create a scheduled report that gives me this info. Thanks Paul
Device Template Custom Monitor
Good Day, For my firewall I have created a new Device Template, I am looking to monitor the CPU, in the MIB browser it responds ok, but when I add the custom monitor it does query's a 0. I think I just need to remove the "0" from the OID. Where would the file listing this be for custom monitors? For he life of me I cannot find it.
Customization of Web Form for New Requests
Hi Everyone, Is it possible to customize the web form for opening a new request in Support Center? What I want is to insert some additional text information to guide the customer when opening a new ticked. Something like " If your network is down, choose category critical; If your network is up but unstable, choose category high; and so on ...". So is it possible to insert text on the web form? Thanks, Rafael ___________________________ Eng. Rafael Ara�jo Silva TELTEC NETWORKS Fone/Fax: +55 48 3248-7744
Merging Requests
SDP ver 6 Build 6014 Hi We are using the merge requests to manage mulitple incidents that are part of the same problem (we have used ITIL terminology in our categories), so, if we have a major issue that may affect many users ie VPN or Server is down we log this a "Problem", we then log subsequent calls relating to the same issue as seperate "Incidents" & then merge them with the original "Problem" ticket. Once the overriding issue is resolved we just close the original "Problem" ticket. This seems
"Few Tables Corrupted"
Hello, I'm using OPM ver6.0, encountering the error "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server " on the login window. I already run the RepairDB.bat twice but still encontering the problem. Any idea on this issue? Thanks, Jerico
Setting the bandwidth on Cisco router
Hi, I have set the bandwidth on my Cisco router for Netflow (10mb), but Netflow is still saying 100% utilization, how do I tell my Netlow server that this device is 10mb?
Installation of Servicedesk Plus - Program fails to start
Using SQL server 2005 express version Install of both free version and trial goes fine, Server does not start, no errors that I can see ChangeDBserver.bat brings up the gui tool, test fails to login to the sql instance I created. Does servicedesk support sql express?
Bug Report: Non-unique Departments problem
I have configured multiple non-unique departments for different sites (i.e. Sales in US & Sales in UK). Whilst these appear fine in the Departments section only one of the Sales options is available for selection under Technician or Requestor Department. Which option is available appears to be random (i.e. I have Sales in US but Operations in UK.
report-
Hello all, I'm trying to get a report on my requests for a certian time period, that is no problem. but i dont want all the replies back and forth to be counted as a request. how do i get the requests with replies to only count as one report? Thank you, Heather
Couple of questions, running version 7009
Hi All, I have some questions that I can't figure out. Is there a way to prevent technicians from being able to delete notes they have added to a request? I tried setting up a role with no delete access but they can still delete them. Thanks, Greg
Access Restriction
An option to restrict user access, either by using a check box next to an imported AD account, only allowing imported AD accounts to be used or by only allowing selected AD OU's to be able to access the system. This is vital in areas such as educational establishment where you don't want students (or certain members of staff) to access.
When creatring a request edit the DueBy Date
Hello, i want to know, it gives a way to edit the DueBy Date, when creating a new request. In moment we only can change the priority. And then the technican can change the DueBy Date. But we want to edit this when we create a request. Best Regards
Mass host delete?
I could find no way to do a mass delete or "select all" in order to do a mass delete... Is this possible?
Workstation Report
Computers added in the last 7 days Donnell Foster
network monitor probs
Hi ive got a problem when i use network monitor that i add the ip add and it picks the correct host name etc. but when i pull the network cable out it still refreshes without an issue saying it is fine any ideas cheers
Service Desk Notifiers external SMTP Mail
Our implementation of IT ServiceDesk uses an SMTP relay to send the mail notifiers. Mail is being queued on our servers as the external customers mail servers will not accept mail from an ITServicedesk notifier. If mail is sent directly from the ITServicedesk mailbox mail is accepted successfully, however when the java process is used to pick up mail and send notifiers to the customer mail cannot be delivered. The problem does not exist when mail is processed internally.
Adding Device
Hi, I would like to know how to add a device in Firewall Analyzer. We have a pix 515e. I have configured pix to send logs to FWanalyzer on 514UDP. regards Venkat
Bluescreen on login by a user
Allways when a user from Active Directory try to login to the SD+ the machine got a blue screen. But it's only by one user, all other users working fine. SD+ Build Number : 7005 Product Edition : Enterprise ML Users are import by AD. AD Seetings : Enable Active Directory Authentication Disable "Pass-through" Authentication I allready delete the Repuester and make a clean AD import again. But the problem is still there. Now I delete the user again, and add the requester manual without the AD just
Notify when a request is picked
How do I send an email notification to several people when a request is picked up or is assigned?
How to migrate from ServiceDesk (SD) V.6 to V.7 ?
Hi, We want to know , how to migrate SD v.6 to v.7 by mechanism like this : We install new SD 7 in new server ( because we change to linux OS) and we want all the setting (rule, Db etc ) from previous version (SD 6) migrated to SD 7 ? Is it possible ? If possible, would you mind telling me where we can get the documentation regarding this ? Thx alot
Ability to Trial Service Desk on Small Group of Domain Users
We haven't gone live from a customer perspective yet, we are only using it from behind the scenes for the technicians and have turned off all customer notifications. Is there a way, I wish to trial a group of 30 domain users from different divisions to gather feedback. I would like them to receive the notifications and surveys, but I do not wish to use it for ALL 350 users. Can this be done? I can't think of another way to trial it without showing them it's full capabilities.......
Custom Printers report - Which tables do I have to query?
Hello, I have around 25 printers monitored by OpManager. Monthly I need a report of all the pages printed by each printer. (all the printers already have the "Pages Printed" peformance monitor sucecssfully collecting this data) My question is how to report the current value of the "Pages printed" for all of them? I tried with custom report but I'm afraid is not posible. Now I'm trying to build a 'm Crystal Reports to do it but there are to many tables in the database and I could not see the one containing
Unsolicited Alarms, Monitor AS400, HP Printer Name
Hi guys, I am new to opManager plus using SNMP and I am going through trying to set it up to monitor the devices on our network. I have a few question that I hope you guys can answer. 1) I have alarm messages in the unsolicited traps and I dont understand how to turn these into proper traps. 2) I am trying to monitor our AS400 but whenever I go to test credentials it always fails when testing the CLI yet I am using the qsecorf credentials so there should be no problem with authority. Any thoughts
Cisco PIX 515e Setup Help
just installed Firewall Analyzer and configured the PIX but for some reason the FWA web site still says that "No firewall is currently exporting logs to Firewall Analyzer". Here is the sh logging from the PIX: Syslog logging: enabled Facility: 20 Timestamp logging: enabled Standby logging: disabled Deny Conn when Queue Full: disabled Console logging: disabled Monitor logging: disabled Buffer logging: disabled Trap logging: level informational, facility 20, 274062 messages logged Logging to outside
Cisco PIX 515e Setup Help
I just installed Firewall Analyzer and configured the PIX but for some reason the FWA web site still says that No firewall is currently exporting logs to Firewall Analyzer Here is the sh logging from the PIX: Syslog logging: enabled Facility: 20 Timestamp logging: enabled Standby logging: disabled Deny Conn when Queue Full: disabled Console logging: disabled Monitor logging: disabled Buffer logging: disabled Trap logging: level informational, facility 20, 274062 messages logged Logging to outside
Exchange Mailbox size report
Looking for Exchange mailbox size. Mark Darbonne
Monitoring Oracle
I've deleted a Monitor which was monitoring our Oracle database and have tried to set it up again but I'm not having much luck. I've added a new monitor and replicated what I put in the first time with username and passwords and the instance I want to monitor but App Man just hangs for several minutes and then goes back to the add monitor screen and it doesn't even show me a failed / success message - it's as if it's just ignored the request. Is there a problem with the App Man database as I had
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