Software as items to report on
I would like to build a report listing the software that is loaded on PC's according to the scan. I can see the data in the db (MSSQL) and I can query the data as well. I cannot see a way to access the data in the built in reporting system. If I am wrong, please help me If I am not wrong....BUILD IT I should not have to go out side the application to get this info using Crystal Reports. Using Version 6.1.1.2 Can I get a vote on this from my peers? select workstationID,Softwarename,Filevendor,fileversion
Service Pack installation
Good day, I'm currently using ServiceDesk 7.0 build 7005 and I would like to update to 7009. What would be the best way of doing so and where can I find the update package? Thanks Skid
SOAP interface
A SOAP/XML interface to allow data extraction for reporting without being tied to your data dictionary/changes, or for submitting/generating tickets from another interface, such as montoring tools or automation tools.
Advanced automatic request ticket routing
I would like to be able to receive a request via email and do multiple different things with it. 1) Route based on sender 2) Route based on receiving address (Would require multiple email inboxes) 3) Route emails to templates, which could spawn multiple requests (like a new user email from HR, which could spawn a PC setup, user account setup, security access badge, etc.) 4) Automatically close a ticket based on rules - such as an automatically generated alert could close a ticket. (i.e. Site24x7
Vendor edit/add role
I would like another role to allow a group to manage vendors.
Regular Expression Email Routing/Assignment
I would like route/assign emailed tickets based on regular expressions.
How to edit labels?
Hello, Can someone tell me how to edit the labels in Service Desk? We need to replace the word "Request" with "Issue". I don't see any way to do it in the Admin section, so I'm assuming I have to do it manually in some config file. But I can't find the config files. Thanks in advance. Ben
refresh screen
Is there a option to refresh the screen. I want to view the live reports with a refresh every 5 minutes Thanks
Modify Additional Product Details
I am trying out the demo for SupportCenter Plus but it doesn't seem to let me do what I want to do. I want to associate a product with an account and then assign a Purchase Order number and a Job number to that. I modified the fields so that I have additional product detail fields for the product. For example, if Ed's Company bought a particular camera for $35,000, I can edit the amount they bought it for and when they bought it. However, I cannot modify any of the fields that I added in 'additional
Product Posting
Hi, I currently have a problem on Request form. I setup my Products and product type. But when testing to see if the Request form is correct, when selecting a product it won't appear in the drop-down menu, they are all registered but they won't appear in the Form, anyone have ideas of what this happens? or am I doing something wrong? Thanks in advance
Request Access Levels - Changing Dates
Is it possible to include at some point in the future, the additional permission to allow Technicians to edit dueby & created dates but without giving them Full Access and thereby the ability to Delete Requests?
EMAIL FETCHING PROBLEM
I HAVE SERVICE DESK SOFTWARE. I HAVE CONFIGURED THE MAIL SERVER WHICH IS EXCAHNGE SRVBER.STILL WHENEVER I TRY TO SEND AN EMAIL TO THE USER FOR THE APPROVAL OF CALL CLOSING IT GIVES A ERROR MESSAGE. PLEASE FIND THE ATTACHED FILE .
SD 7 CSV Import Users - Requesters don't import Login Name
I can't import form CSV file the field Logn Name, the only one the indetify uniquely, so each time i import the users are duplicates !!!!!
MSP: Wins & winmgmt showing as down .... But there up!!!
We have several servers that show wins & winmgmt as down but after investigating manually the services are up and am unable to clear the problem. Any ideas Cheers Paul
Internet router only shows firewalls publc IP not private IP
Hi, our ISP added the Netflow settings our Cisco 2600 which is our Internet router, it's a 10mb lease line. The Cisco 2600 connects to a VLAN on our Cisco 2950 catalyst where our Cisco Pix's "outside" interface also connects. When I run Netflow and see traffic outbound it shows our Cisco Pix's public outside IP always and not say an internal private IP of a server or a users PC's private IP. I know the firewall PAT's all internet traffic and it's internal IP is Natted to a public IP, but is there
Ports associated with RPC server
I am having a problem accessing to computers within a domain and it is giving a RPC error. Do any one knows what are the ports to be opened to let computer be scanned. Thanks
Assign to Group, but still showing as unassigned
When we create requests, and assign to a group, the request is still showing as un-assigned, which is quite frustrating, as I can see when we are fully LIVE, there will be hundreds of calls that will be like this. What is the answer, is there anyway to have it so when we assign to group, that the unassigned disappears, or do we have to choose technician as well, having to choose a technician is not an option, as we want the techs to grab requests from group, and we are not always aware what is happening
Cannot start SC+ on Mandriva 2008
Dear Sirs, After installing SC+ (latest build) on my Linux box, when running sh run.sh i get the following error Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days (more or less 10 seconds later) Unclean shutdown of previous run Failed to start the server. Please refer logs for more details I've tryed to reboot the machine, stoping Mysqld but no joy. Please find attached the logs as I havo no ideia on how to get this to work. Please help us on this.
Assigning IT Asset Types
Several of items are appearing in our scanned workstations, that are not work stations. This includes: Servers, Switches, WAPs, etc... How do we assign these items to a different IT Asset Type?
service desk pro doesn't authenticate wit Active Directory
Hello, Since yesterday I can't login to the servicedesk pro ent. version, I think it had problem with Active Directory synchronization. Please Advise. Assaf
Support for MAC Operating System for Asset Scanning
Hi, Can anybody help me to do MAC OS workstation scanning for Assets Details.I am using Version 7.I need a procedure and settings on the MAC machine to enable asset scanning
No mssql install
I am trying to isntall ServiceDesk Pro on a windows 2003 enterprise / mssql 2005 enterprise system. The installation appears to complete successfully however, the database is never created.
Custom Reporting
I have been asked to create a custom report based on announcements. With the reporting options it dose not give me the table I need. Is there any way to get the name & fields of the table without going behind the scenes?
Cannot stop fetching. Error Code - 1,199,299,057,960.
I cannot stop mail fetching, and mail is not being fetched. The error log is listed below. Any thoughts? Running build 6015. Thanks! [13:37:38:054]|[01-02-2008]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[SEVERE]|[20]|: Exception occurred while updating MailFetching |java.lang.NullPointerException at com.adventnet.servicedesk.setup.util.CalendarScheduler.getScheduler(CalendarScheduler.java:137) at com.adventnet.servicedesk.setup.util.CalendarScheduler.disableTaskInputForSchedule(CalendarScheduler.java:167)
What 2 interfaces to monitor
Hi, I have a Cisco 877 ADSL router. It is based in a remote office setup in VPN mode to my HQ. I am using the free version of Netflow (2 interfaces) on an Windows XP PC at the remote site. What interfaced should I monitor? I ham VLAN 1, Dialer 1 and ATM 0? At first I monitored VLAN 1 and dialer 1 and I copied a 500mb from the HQ to the remote site, it finished after 10 mins, so I looked at Netflow over that period on both interfaces and it only said that PC 1 at the HQ copied 10mb to PC 2 at the
Help Loading a new MIB
I am trying to create a new device template but when I go into the MIB browser I get an error when it tries to load the new .MIB file. Any help would be appreciated.
Interface Error Counter Percentages vs Bitrates
We have several interfaces which generate alarms due to exceeded error thresholds. With the configured threshold value at 2% and rearm at 1% I assume a calculation is occurring in OpManager to determine the percentage of errors on a given interface. Now here's my gripe; when you view the interface snapshot the errors are graphed as errors per second so we have to calculate how that translates into the percentages to adjust threshold/rearm values. To simplify administration and for consistency, couldn't
Memory-usage OPmanager v7
Is it right that the new version of OPmanager v7 (and servicedeskplus v7) is much more memory-demanding (up to 4 times more) than the former versions ? If it's tight, then why?
Issues scanning workstations in new child domain
Hi Folks We have created a new child domain and when we try to scan the workstations we get the following message: "No response received from workstation. Probably the workstation might be switched off or does not exist." all the workstations are ON! Note: the new child domain is at a different phyisical location to the SD server. We are trying to scan over our WAN. Cheers David
Google Maps Location Tabs
Hi, I'm trying to set tabs on the Google Map for locations of my servers. I can't seem to find where I can define the location of individual monitors/servers i.e. Exchange, etc. The only thing I can seem to do is create a "new location" that goes into the list of optional locations, but I cannot bind this new location to individual monitors. I have one location tab that shows something in Oregon but we are in Arkansas, I don't know how to remove that. Any and all help would be deeply appreciated!
Time spent on report
When a technician enter the time spent In the field add time spent and when I do a report with this field I don't see the same thing. I see the difference betewen the Hour of request begin and request end. But I want to see in the report the time spent that the technician add in the field time spent. Thank's
Form Bounce Back
Is there a way to deny a request if the user fills out the form wrong? We are having an issue with people filling out fields with N/A, but there is no way to stop this, but to change the status to the custom status of "pending-form not correct", which does not show up under open requests. It would be great if we could specify what they can not put in the boxes, kind of like the numeric fields when they try to enter text, it gives an error.
Tax Rate changes for Canadian users
Hi, How do I change the way the purchasing module calculates Canadian GST. As of January 1, GST was reduced to 5%. Currently, the module still calculates the tax at the old 7%. This requires a manual entry to correct everytime. Any help would be appreciated. Thanks,
trouble accessing archive downloads
Am I the only one having trouble accessing the archive downloads section; so I can download build 7009. I was getting a HTTP 404 error earlier in the day and now I get a blank screen or page cannot be displayed.
Can I move data from one server to another server if the two
Currently, I am using Service Desk Demo build 7008, trial version. I also have 7006 build installed on another server. When I did a backup of my 7006 build and restored the backup to my 7008 build. there was no error. However, the restored process didn't work. Nothing has been restored to my 7008 build. Do I mean I can only move data from one server to another if the two build are exact version?
Create request on SD+ has problem
Create request on SD+ has 2 request. This problem found on 1 account.
Edit Completed Date
An administrator can edit the created date but not the completed date. This is something we would need to do when entering or updating requests retrospectively.
Give friendly names to source & destination IP's
Hi, I use the conversation tab a lot. I know I can click the resolve DNS option but this can take ages, can I give the IP's friendly names so my team know exactly what the IP's are? Thanks
Fortigate Firewall configuration
I have configured the FW Analyzer on the Fortigate. I notice FW analyzer server is also receiving the traffic. But on the reports, it shows nothin? I have configured Information and local 7 in the syslog configuration. But still that does not seesm to workout.
two service links to same server
We currently have Service Desk Plus and AD Self Service installed on the same server (port 8080 and 8888 respectively). What I would like to do is create user-friendly addresses to the services without them having to type the port numbers in. For example: helpdesk.mydomain.com points to the helpdesk page on 8080 and password.mydomain.com points to the self service page on 8888. What is the trick to setting this up? I assume we need to configure something in DNS and/or the IIS service on the server
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