Catgeory levels in reports
Weve reently implemednted SDP and I'm refining call categories and sub-catgeories. When running reports, I only appear to be specific to the first sub-catgeory level (i.e catgeory = application, sub-category = accounts). We have in a couple of instances become more granular and have a furtther sub-category of Db lock (under accounst sub-category). But I cant see this when I use the search filer.
Can you only go down 2 levels on categories when report filerting (i.e catgeory and sub-category) ?
Can you only go down 2 levels on categories when report filerting (i.e catgeory and sub-category) ?