Requests Page Search/Filter

Hi Support,

If I want to look for all the calls for Customer A in all open requests I click on the small magnifying glass and type the name in the Account field and all the required calls come up fine.

If I then click on one of the calls for Customer A and then go back to Requests my search/filter is reset.

Even if i look at my list of filtered requests and my screen is set to refresh every 3 minutes when it does refresh my filter is lost.

This is extremely frustrating, particularly as you may have hundreds of calls open, and if your customer is called Zeberbee Trading you have to type this in every time as scrolling through the pages to Z isn't very convenient!

Is there any way of "locking" the search until you blank the search filed or something like that?

Thanks

Rich