Request notifications when assigned to a technician
When a technician (logged in as themselves) picks up or assigns a Request to themselves they still receive a notification to that effect.
I can understand that it is useful to have an email alert when a request is assigned to you by someone else but it is unnecessary when you have logged in yourself and picked up the Request. Could this be changed?
Thank you.
I can understand that it is useful to have an email alert when a request is assigned to you by someone else but it is unnecessary when you have logged in yourself and picked up the Request. Could this be changed?
Thank you.