Sub Tickets/Task
Hello Group,
I'm trying to figure out how I can use Tasks as sub-tickets/requests, whereby with a certain type of request using a template, automatically the correct number of tasks are created, and the request cannot be closed until all the tasks are completed either in random order, or in some cases, in order. Is this possible in SDP?
I'm trying to figure out how I can use Tasks as sub-tickets/requests, whereby with a certain type of request using a template, automatically the correct number of tasks are created, and the request cannot be closed until all the tasks are completed either in random order, or in some cases, in order. Is this possible in SDP?
Topic Participants
Jon Robbins
Bradley Munsen
Craig Freyman
ServiceDesk Plus
Jennifer Guise