Connecting OP7 to an external MySQL database?
I have searched the forums but not found an answer - is it possible to connect OP7 Premium to an external MySQL database? If so, where would one find the instructions to make this happen? Thanks!
Exchange report request
Looking for a report for unused mailboxes, can be aquired by looking at last sent message date in mailbox maybe? Bob Sawyer
Logon hour detail report (hours/week day matrix type)
Hello, In the logon hours report, we need mostly the complete hour/day matrix, we need to see the enabled and disabled hours, if this report are made it please send me a guide please, help. thanks for your time. Carlos Hernandez
Cant add user accounts in NFA 6
We've just installed NFA 6 and it appears to to be working properly but I cant add any user accounts. I can pull up the User Management screen and click the add button, the user dialog box open, I enter all the information click add and it takes me back to the User Management screen but never adds the user. I've tried to add admin, operator, and guest accounts all with no luck. Thanks Chad Westog Verizon chad.westog@verizon.com
Summer time problem
When i open a new request, the date of this request is less 1 hour, because in Brazil we are in summer time. The time on server is set correct, but on Support center plus is not correct. I need a fix to increase 1 hour in date time on request. Thank�s.
Configs Backup
Hi, i am new to deviceexpert, i am currently using v5, can anyone tell me that where the configs files are stored and can i override the feature as not to encrypt the files, i am asking becoz my administrator wishes to store backups on 2 different locations, so is it possible ?? thanks in advance
No OUT data generated
Hi, I'm having trouble getting any data in NFA. I'm using pmacct (http://www.pmacct.net/) with its nfprobe plugin to export data into NFA. However, I only receive data for the IN section, nothing for the OUT. Here, i set the plugin to print the data on screen isntead sending it to NFA, this is how it looks: ID CLASS SRC_MAC DST_MAC VLAN SRC_AS DST_AS SRC_IP DST_IP SRC_PORT DST_PORT TCP_FLAGS PROTOCOL TOS PACKETS FLOWS BYTES 0 unknown 00:00:00:00:00:00 00:00:00:00:00:00 0 0 0 10.10.2.150 10.10.2.24
Is there an API for OpManager?
Is there any API available for OpManager? If not, is there a database schema available I can look at?
Servicedesk & OPManager on same server
Hello, We are currently running a licenced Servicedesk Pro 7 om port 80: (http://servicedesk) I am trying to install a demo copy of OPManager on the same server. The setup run with no problemens an I set it up on port 8080. When setup finishes it says that the port is already in use. I tried to change the port, but it still tells me its already in use. When I run "netstat -an" it does not tell me that the 8080 is in use. Idea's? Jeroen van Lieshout BTL Nederland B.V.
RPC Server unavailable
Hi, I am using OpManager MSP 6005, and have one Windows 2003 R2 server that I can not add Windows services for monitoring. I keep getting "The RPC server is unavailable" error. I checked that RPC and WMI services are running and ports 445 and 135 are not blocked. Also the account and password are correct. Several other servers on the same probe are working just fine. How can I fix this problem ?. Thanks Gus
Requester Notifications
After editing the template from Acknowledge Requester by Email when the request is closed, everytime i get a notification it shows something like this: "Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_491_32058243.1200479456745" ------=_Part_491_32058243.1200479456745 Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: quoted-printable Caro (a)=C2=A0administrator,=C2=A0 O seu pedido Manuten=C3=A7=C3=A3o - D= i=C3=A1ria - IT=C3=A9cnicas foi encerrado e=C2=A0a=C2=A0solu=C3=A7=C3=A3o
OPManager 7.x on same box as ServiceDesk Plus
I currently have OPManager build 6016 and ServiceDesk Plus 6.x on the same unit. This has been running for quite a while just fine. We are getting ready to upgrade the OPManager to the 7.x product. Will there be any issues doing this with the existing ServiceDesk Plus 6.x product on the box? When the ServiceDesk 7.x migration pack is complete will there be any problems with having both of the latest OPManger and ServiceDesk Plus on the same box? Thank you... just want to be sure before updating.
Not enough storage is available to complete this operation
Hi, I have a OpManager 6. I Have the follow message in the option windows service monitor, when i am selecting the button Add New Monitor: Message: Services in sapprdb.colombiamovil.corp Error # Not enough storage is available to complete this operation. My monitors for this server (CPU, MEMORY, DISKs) don't works. Please Any Idea? Regards Enzo
SNMP Traps arrives in SNMPv1 but Varbins cames in SNMPv2
Hi, i am newbie to SNMP but i am having a problem configuring OpManager 7 to receive traps. I have the MIB file for the equipment and the MIB file is in SNMPv2. The problem is that i load the file but seems that the traps arriving are in SNMPv1 but i did a trace with wireshark and seems like the traps are in SNMPv1 but the varbinds are in SNMPv2. If i configure the TRAP processor for SNMPv1, i can receive the traps but i am unable to processe the clear trap. Is there a way to resolve this problem?
Solution ordering
An option to change solution ordering from its weird, tabulated left-to-right ordering, to a top-to-bottom folder order in line with the way Windows handles it. This would make more sense given the column spacing.
Custom view not filtering correctly
I created a new custom view called "My Requests And Unassigned" designed to show all jobs which are assigned to myself or unassigned and which are either Open or Onhold. To this end I setup the following rules: Technician IS "My name" or "None" AND Request Status IS NOT "Closed" or "Resolved" or "None" However, this view fails to display: * Unassigned calls - Probably because they're not assigned to None, they're assigned to Unassigned. Unassigned only exists when displaying technicians belonging
how to edit monitor?
Hello, How to edit monitor in SD+ 6?
Incoming Mail Setup
Hi All, My understanding of the incoming mail option is to setup a mailbox for creating tickets, responding to tickets etc, basically servicedesk checks this mailbox and updates tickets. I setup a user and mailbox called service@ourdomain.com, but when I enable the incoming mail setting it pulls in a bunch of mail from my boss and my email and creates tickets, why is it doing this? Shouldn't it only check the mailbox/email address I specified? Thanks, Greg
Reports no longer function after servicepack update
Reports no longer function after servicepack update to build 6015. We were running build 6014 and running the ServiceDesk database on a backend database server "SQL 2005" and having no issues. Since we applied the servicepack to build 6015 or reports are completely blank with no data. ServiceDesk Support: Should we remove the update? or do you guy's have a fix? Please let us know soon. Mid-Michnet Support Team support@mid-michnet.com
about use opmanager monitor to disk array
can about use opmanager monitor to disk array????????? thanks
Ability to Add Additional Drives?
I have a server, its a NAS server. It is currently configured with a number of DAS arrays. Each of which is monitored by OpManager. Now I've added another drive. How do I get it to see that drive? I go to Add Monitors and select Free Space in GB but its already selected. Clicking okay doesn't cause it to relook at all the drives to see which ones exist and if any new ones have been added. The only way I can think is to remove the free space monitoring then re-add it. But I don't want to do that as
Exchange 2007 support
Hi, Is Exchange 2007 currently supported as a monitored server? If not, what are the timescales for its support. I was successful in installing the OpManager with a mysql backend, but I cant seem to install on a separate MS SQL Server (MS SQL Server 2005). Any help on this would be appreciated Thanks Sai
Is a Utility Available to Change Request Group in Bulk?
I have a need to change the group associated with a large number of requests from one group to another. Does anyone know if a utility or script exists that will let me do this in bulk or do I have to run some SQL directly against the database to accomplish this? Thanks, Jeff
Same contact for multiple sites
I would like to be able to have one contact for more than one site without the system removing that contact from the other sites. We have one contact for multiple rural hospitals and currently I can only assign his to one site. When I assign him to a second site, his name is removed from the previous site. Thanks
Business View Custom Shortcut Icon
Hello, I've been playing around with the demo, trying to see if I can create an adequate view of my network, and I've run into the need of using custom shortcut icons. The only problem is that I don't know where to drop the images into. For custom device icons its simply /images/devices, but I don't know where to put the custom icons for shortcuts. Any help? Thanks
Install Opmanager 6 on Terminal Server?
Hi All, Does anybody know if it's possible to install Opmanager 6 or 7 on a Terminal server? Thank you, DO.
Incorrect classification of new device
Hello there, I have a Catalyst 3750 24TS switch that I am trying to add into OpManager. The sysObjectID is 1.3.6.1.4.1.9.1.516 so I have edited the template for Cisco Catalyst 3750 series and added this OID to the list. However I have deleted and re-added the device several times, and OpManager keeps classifying it as Category: Router and Type: Cisco Device (rather than Switch and Cisco Catalyst 3750 Series). Any idea why this might be?? Regards, Lee
Secondary ordering
Currently I can arrange my calls either by assignment or due by, but ideally I would want to do both, firstly arranging them into assigned to me and not assigned at all, then have those further arranged by the due by date. However, so far as I can see SD+ doesn't remember the last order it used, it only runs the primary sort.
Autologin for Opmanager
Is ther an Autologin feature with Opmanager?? the reason I ask is that on our monitor PC the screen saver displays web pages. So what I would like todo is display the current condition of all our clients one after another via the screen saver?? cheers Paul
Improved "Due by" ordering
Currently if you order by Due By, with the ones due soonest nearest the top, then you get all the calls with no due by date above them. While this is logical owing to the nature of the ordering, it isn't very helpful, in the same way you don't order numbers 10, 1, 2, etc. It would be nice if the system was smarter in its ordering, with no due date treated as the latest possible rather than the earliest.
How can I specify my reports to make user stats-LogIn LogOff
Hello! I want to make my own report where all user except System and other system-users(Domainadmins,...) are shown. I think I've to make it by the sql-teable. But i need some help plz! greetz Gogo
How to turn off HTTP on manage engine
We need to have manage engine listening only on the https connection. I have tried to turn off listening on the http port by commenting out the non-SSL coyote connection in server.xml but retarting manageEngine seems to re-add this section. How can I disable http connections? David Hounslow
Error Starting OpUtils - Linux
Hello, I have recently installed OpUtils 4 for evaluation on Enterprise Linux 5. I ran "startOpUtils.sh" script, and followed the instructions to install Firebird. Ran installation for firebird, with no errors. I then ran startOpUtils.sh again and the started fails with the following error: [root@dproscin-lnx bin]# ./startOpUtils.sh JAVA_HOME : ../jre SERVER_HOME : ./.. DATE : Mon Jan 21 16:37:56 PST 2008 Starting Server from location: /root/AdventNet/ME/OpUtils Problem while Starting Server !! System
persistant "Report is being generated. Please wait...&
Eventlog Analyzer is give the "Report is being generated. Please wait..." message. This message has been up for hours and all reports show no events. What can be done to remedy this? /kt
Departments within Requester Information
Gday, I have 13 Departments set up within my service center, however when i go to the Requester Information to allocate a department to them the list only shows 9 options instead of the full 13. Does anyone know why this is or how i can fixi it. Thanks
#113419 - Heart beat monitor for OpManager
Any update? Will be very helpful to get this failover package that will support a Hot-standby or secondary server that will automatically take over in case of the primary server failure. Thanks! from http://kbase.adventnet.com/kb/onlineviewarticle.jsp?ArticleID=112612 Description Is there a way to guard against a single point of failure with your software? For example if the server that i have loaded your product onto goes down, then I don't get any alerts for the servers that the product is supposed
Can I run 2 instances of service desk on the same computer?
Can I run 2 instances of service desk on the same computer?
Notification Rules
Hi, Is there are way to get an email sent to a technician when a task is assigned to them by another technician, rather than the way the "Alert the following Technicians by Email when a new request is created" works which is to email everytime a task is picked up or assigned. Thanks, Barry
Importing Categories
I am running SDP7 Build 7009 using MSSQL. Is there any way to import categories? Can this be done directly into the database if SDP7 does not provide the facility? Thanks, Jason
software types
When will you be adding the ability to add software types? I saw an earlier post about this and this is one thing I could use ASAP. Thanks RC
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