Allowing Technicians to edit 'Due Date'
We are using a locally created group call 'technician' to place our help desk technicians. All appears to be running properly except for the fact that the members of this group cannot edit the 'Due Date' field in a request.
I have setup the group to have 'Full Control' of Requests, 'Edit' for Purchases, Solutions, and Reports. Any idea what I need to do to allow them the rights to edit this field?
Thanks
I have setup the group to have 'Full Control' of Requests, 'Edit' for Purchases, Solutions, and Reports. Any idea what I need to do to allow them the rights to edit this field?
Thanks
Topic Participants
Dennis Rhine
sydtso
Bradley Munsen
jwsmock1972
ServiceDesk Plus