Notifications of new tickets to addiiotnal users on a per account basis

It would be very helpful to have a way to notify specific users (both support reps. and customer contacts) when a ticket is created for an account. Often the salesperson for the account, primary customer account manager for an account, and the primary customer contact(s) want to be notified about support activity that on behalf of their users so they can get involved when necessary.

It would be ideal to have a list of one or more notification email addresses that could be added for each account. This should be able to be updated via account import.

It might be good to have this same thing on a per contact basis also, since some important or problematic users may request support that should get extra diligence by others.