Default Status to a custom value
I've defined a new status value called 'New'. Is there a way I can default a new request to Status='New'?
We have customized the request form for users such that all they see is priority, subject and description. The thought is that users fill in a minimal amout of information and we the developers will fill in the rest once the request is created. I would like all initial requests to be status=new and once we review and fill in additional information we the developers would change status=open. Is this possible? Is there a better mechanism to accomplish this?
Thanks,
Terry
We have customized the request form for users such that all they see is priority, subject and description. The thought is that users fill in a minimal amout of information and we the developers will fill in the rest once the request is created. I would like all initial requests to be status=new and once we review and fill in additional information we the developers would change status=open. Is this possible? Is there a better mechanism to accomplish this?
Thanks,
Terry