Moving SDPlus to different hard drive
Currently SD Plus is installed on my server using MYSQL on c:\advent. Is there any documentation on how to move this install to d:\advent?
single sign on
Please send your contact number and a convenient time to join a webex session to support@servicedeskplus.comYou can mention the ForumId as the reference.Rgds,Hima
MSSQL application
Hi, Op-Manager version 6 Build 6016. I have a SQL 2005 in an CLUSTER environment. I have follow the same way to add the SQL virtual server as Exchange 2003 virtual server. Based on SNMP querys I am able to monitor the disk space on the virtual disks (mounted from a SUN) and setup thresholds for them. All other normal services and monitors using SNMP are fine. I have added the MSSQL monitor feature to this machine and setup a domain user (the same that is running the SQL services) for access the WMI.
Mailbox Rights
I was looking for a way to allow Users to manager there own mailbox rights - ie allow the end user to grant read/write access to there mailbox rather than us in IT having to do it. Steve
Mysql crashes
Hello, i am running SD7 build 7003 and it is constantly crashing, here are the event logs: Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 09-10-2007 Time: 14:48:33 User: N/A Computer: UCPFAPP05 Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. Event Type: Warning Event Source: MySQL Event Category: None Event ID:
Graph Viewer
Where can I get a graph viewer for OPManager 7..
Hight CDP usage and login not possibe
Hello, I wrote you a mail with the content of this thread yesterday. Unfortunately, I did not receive an answer so far. So I try it this way ;-) for a short time I have problems to login in the FW Anylysers Dashboard. What I can see, is that I have a high CPU usage for java.exe on the server which is running the Software. After a reboot it is possible to login again. But after a short period of time I have the same problem again. I have been running the FW Analyser (Latest Build 4030) on Windows
additional Tab & template
Dear Users, Dear SC+Team, do you know, how to add an additional tab to my supporter-view beside "Request, Solution, History"? We need to edit this to get a new tab for a build-in feature. When I could be able to insert an extra-Tab(button) there is another question: Where and how can I define what happens when I press on my tab to get a new view (template based?) to develope for my self some extra fields, etc. Do you know something about this? Let me know. Thanks, Arne
Report: workstation and WS Requester and WS Department
Dear ServiceDesk (ServiceDesk 6012) I need a report (asap) that contains workstation and WS Requester sorted WS Department. I want to see all the installation dates from a certain date, (for that purpose I also created an additional field: Installation date). The reports I made didn't give all the results: I assigned the workstations in the inventory to a user. But when I want to see also the department of that user the message appears: not assigned!!! Is it a bug? Can you create a query for me?
Auto refresh
Please let us know how to set auto refresh in Netflow Analyzer. Please update to anantha.ramu@itcinfotech.com
Bug: Listings on by default in tomcat
The init param listings is set to true by default this is a potential security hole and it would be better to set this to false in the default installation. eg. try http://web:9090/users to get a list of users configured. David Hounslow
Query error when running in SDP (fine in SQL)
I am trying to convert this query into a report on SDP 7 Build 7009. When I run it in SQL it runs fine, however when I try and create a report, I get the message 'Only select queries can be executed'. I have tried removing the isnull function, but the error still persists. Any ideas why this won't run as a report? The query is: select u.first_name NAME, l.name USERNAME, s.employeeid STAFF_#, d.deptname DEPT, c.landline PHONE, c.mobile MOBILE, c.emailid EMAIL, s.jobtitle JOB_TITLE, ISNULL(l2.password,'
OpManager Redundancy
Our enterprise is spread out across a broad geographical area and as we develop our reliance on OpManager we have been discussing the potential for maintaining a secondary, COOP, server that is configured identically to our primary and available immediately with minimal configuration should our primary site go down. Does anyone have experience/recommendations for such an implementation? Thanks.
A challenge to developers - Give us a target and meet it
The main frustration in these forums is the way different Adventnet staff set target dates that are never met in various topics. I challenge the dev team as a whole to set a date for the next beta release, post it in announcements and then meet that date.
MAC network assets
One of the major things holding us back from purchasing this software is it's inability to inventory macs. Is this an option that will be available soon? If not this may be a deal breaker for us, everything else looks great from our evualuation. Greg
SdGuest or other role to associate to requesters
Hello, it could be really good to add a role (if not possible to customize the SDGuest) for the requesters to give them the possibility to reply to requests via web interface and NOT only via email. At the moment the solution doesn't give the possibility to edit the SDGuest role and is also not possible to add a new role and associate it to the requesters. Let us know if this can be done. It's really important to give the possibility to the users to reply to requests via web NOT ONLY as NOTE and
My first query report - help!
The Completed Requests By Date by Technician is a report we're interested in, but the weekly timescale is no use, we need it by month. No problem I think, a minor query modification. SELECT ti.FIRST_NAME 'Technician',wo.WORKORDERID 'Request ID',wo.COMPLETEDTIME 'Completed Time' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
Multiple OIDs on one graph (not indexing)
I want to graph 2xx, 3xx, 4xx, 5xx errors on one monitor (ie graph) e.g. tried and failed using bulk monitor adding these to "SNMP OID" .1.3.6.1.4.1.3375.2.1.1.2.4.3.0,.1.3.6.1.4.1.3375.2.1.1.2.4.4.0 then .1.3.6.1.4.1.3375.2.1.1.2.4.3,.1.3.6.1.4.1.3375.2.1.1.2.4.4 then .1.3.6.1.4.1.3375.2.1.1.2.4.3.0 .1.3.6.1.4.1.3375.2.1.1.2.4.4.0 then .1.3.6.1.4.1.3375.2.1.1.2.4.3.0 .1.3.6.1.4.1.3375.2.1.1.2.4.4.0 BIGIP OIDs sysHttpStatResp2xxCnt, .1.3.6.1.4.1.3375.2.1.1.2.4.3.0 sysHttpStatResp3xxCnt, .1.3.6.1.4.1.3375.2.1.1.2.4.4.0
CPU Utilization
Hi, I have 4 Dell Poweredge 2850 with red hat 3. Opmanger is monitoring their CPU Utilization, but most of the time the current value is the same. We used the command "top b n 1 | grep -i 'CPU*'". I notice if I used n=2 or 3, the second or third "command" shows up a real value. I attached the example. Why does this happen? Are there any way to solve this? I would like to add up USED CPu and System CPU. Are there any way to do this? Thanks
AS400
How can i configure the CLI parameters fro AS400. what are the proper prompts that should be inputted on the CLI parameter..
Cancel Request
Is there a way for a requestor to cancel thier own request in SD ?
Windows Domain scan Failed
Hi. Windows Domain scanning failed. XXX : No response received from workstation. Probably the workstation might be switched off or does not exist. The same problem with all of the workstations. But when I scan the IP-adress, scanning success. Any thoughts?
Monitoring Times
Dear Support, I would like to set up ApplicationManger to monitor some systems only during certain hours, for other hours where there could be maintenance or no activity where I wouldn't want alerts to be generated. I would also like to send SMS for certain monitors only during daytime. Is that possible? Joerg Ahrens
Want to use the software but how to pay.?
Hi Sorry if it is a dumb question but we would like to start using ServiceDesk Plus 7 in our company and i read there is some kind of a annual fee. Does it mean we have to pay every month "Annual Subscription Fee For 5 Technicians & 250 Nodes $3,595" or just one time and if we need support then we have to pay every month.? Or i am getting it wrong. We don't need the support we want the product. Is there a one time pay available and if we need more nodes then agin we pay one time more some kind of
creat report for Certain time
creat report for disabled account for Certain date ( ex just three months or 6 months not all date ) adam
Asset Relationships
I've found I can only assign a service defined to 1 asset in the relationship screen. Also it appears i can only link an asset to one other asset in the relationship screen. That is for SERVERA on it's relationship screen I can hav that assigned the Business Service SHARED PRINTING and associate it with SERVERDC1 For SERVERB I can't assign that the SHARED PRINTING service, it is on the list of services but when I save the salection the relationship is not added or shown. Similarly I can't add the
how can I assign roles to a requesters.
I want to create some requesters who can only view requests in the department but can't not create new requests. In service desk, we can only assign roles to a technician but not a requester. Thus, I don't know if it is possible to create such requesters.
Monitoring Resin server
is there any support for this?
another hardware (Printer, Scanner..etc)
dear all, how come after i scan the entire network, and check the hardware asset and boom..nothing were detect as a printer, scanner..etc...there were using a USB port, LPT port... any configuration that i have to add? asap please....xie2..
application/database cluster and availability
I use Applications Manager 8 (8100). I'm currently trying to find out the right configuration for monitoring my system, which contains: - Oracel RAC cluster - Bea WebLogic cluster If only 1 of 2 RAC cluster nodes is down, I want the monitor group DATABASE to be "availability: green" and "health:red". If only 1 or 2 of 3 WebLogic servers is down, I want the monitor group APPLICATION to be "availability: green" and "health:red". So basically, if there is still a WebLogic Server instance and a RAC instance
Templates not saving
I downloaded the SP1 yesterday and it fixed several issues for me. However, I try to create a template and then I click Save Template it does not save.
Remote connection
A suite of remote features for a workstation like see who is logged in currently, connect to c$, reboot, WOL. All to help deal with a service desk support request. We use on an access db we have, but want this functionality now we are migrating to SDP
Closing Call - Optional Notes/Dropdown option
Hi Support, I have a query for the wishlist which I believe would be very beneficial for everyone. When you close a call, could we have a dropdown box with user definable options that tell you the reason of the closed call. For example if a customer resolves his own issue, and requires no further help from us choose close, and you get a dropdown (the same as level etc), where you could choose customer resolved. As a part of this popup box you also get a notes box so that when the call is closed you
Disable reopening request by update after it is closed.
Why would you allow to REOPEN the closed request when reply received from user? Request is already closed. A new request should be created to handle any further queries. Any possibility to disable this option? Dont want users to be able to reopen the closed request. They sometimes only reply THANKS! and this reopens the request. Cheers
Unapproved contacts changed to approved - no notification
Hi Support, If a unapproved contact logs a request they don't get a notification if the "Acknowledge Contact by Email when a new request is received" is turned on which I beleive is the correct behaviour Once this contact becomes approved the system doesn't send them an acknowledgement notification on previously logged requests. All subsequent requests get an acknowledgement but the initial one doesn't. Thanks Rich
Edit contact to assign Company doesn't approve contact
Hi support, happy new year to you, hope you finally got a break! This morning we had a support request logged into the system by a contact I didn't recognise. It turned out that this contact was a new guy who had started at a company that we already have on the system. When I looked at the call that had come in I clicked on the name of the contact on the top of the request that opens up a contact details box. There is an option in this box to edit contact. As I was told that he was a new contact
Merging requests and deleting conversations build 5030
Hi, I have two questions regarding the new build :- 1) How do you merge requests? I assume this has changed in 5030, I can't find it and the documentation still refers to the old GUI? 2) I have a request with many conversations generated from a support engineers autoreply. Is there an easy way to prevent this, when there is no guaranteed text in the autoreply? Perhaps stop SC from logging the same text twice in a row ? Thankyou Al
Use of email priority?
When a customer emails a support request in and sets the email priority to HIGH, I would expect that SupportCenter would automatically prioritise the request/issue as HIGH, but this doesn't happen. Is there any way to make this happen? We want to automatically set the priority of an issue based on the email priority.
Product warranty display should be based on purchase date
If you associate a product with an account (a piece of equipment, for example, that has an associated warranty), and specify the sale date of this product, why not then reflect the time remaining on the warranty on the Account summary screen? In other words, I associate the product 'Dell Computer' with an account, with a purchase date of 1/1/2006. The product is configured to include a 3 year warranty. If I open the Account Details page for said account today (April 22), the warranty on that Dell
Assigning Resolutions with Attachments
Hey Hey, It is quite frustrating to assign a Solution to a request, when the Solution has an attachment. Currently, I provide the solution, however I am also required to provide the link to the actual Solution article so that the customer can retrieve the attachment. Would it be possible to add a link within any solution article to the actual file attachment, so that the customer can retrieve it automatically? Preferably, an easier way to link to the Solution article would be appreciated. Thanks,
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