Moving Away from AdventNet?
I've purchased licenses for OpManager, ServiceDesk, OpUtils, and Firewall Analyzer. I've renewed these regularly and even used Site24x7. You can't beat AdventNet on price - nor usually on features. But I am extremely frustrated by one aspect of AdventNet which has to change - or will result in myself discontinuing utilization of the companies' products. Namely, when a critical problem with the software is discovered it needs to be rectified immediately - not wait two or three months for a hotfix.
Currently I am talking about the fact that one cannot add additional hard drives once a monitor for hard drives has already been established on a server. This means that if you have multiple drives with variable monitoring attached to a single server and you add additional capacity you have to remove all the drives and manually re-add them and their monitoring quantities. This problem has been spoken of for months - hotfixes have come and gone - and still the issue has not been resolved. Now I am told that this issue will not be resolved till 7026 which won't be released till mid-March. This is ridiculous - and is symptomatic of a larger method of dealing with issues within AdventNet.
This hard drive issue needs to be fixed immediately, and a new form of practice needs to be made in dealing with critical issues like these for the future. Failure to do so can only result in significant customer loss for AdventNet...including of myself.
Respectfully,
David Mackey.
Currently I am talking about the fact that one cannot add additional hard drives once a monitor for hard drives has already been established on a server. This means that if you have multiple drives with variable monitoring attached to a single server and you add additional capacity you have to remove all the drives and manually re-add them and their monitoring quantities. This problem has been spoken of for months - hotfixes have come and gone - and still the issue has not been resolved. Now I am told that this issue will not be resolved till 7026 which won't be released till mid-March. This is ridiculous - and is symptomatic of a larger method of dealing with issues within AdventNet.
This hard drive issue needs to be fixed immediately, and a new form of practice needs to be made in dealing with critical issues like these for the future. Failure to do so can only result in significant customer loss for AdventNet...including of myself.
Respectfully,
David Mackey.