Request history Problems
Hey Hey, In our current workflow, we assign requests to other users. When they are completed their work, they need to re-assign the request to the originator - however, neither the notification email nor the history accurately indicates the assignee. We would like to have th History section, in addition to the notification email indicate where the Assignment originated from. Expected: --Assigned email indicated Assignee (NAME/GROUP) --History indicated Assignee (NAME/GROUP) Actual: --Assigned email
Hide fields from requester view
We need the ability to hide certain fields from the requesters view. For instance we need to add a field which says who in the Dev team is dealing with the incident. However we do not want the requester to be able to see this, which will then enable them to contact the dev team directly.
Tasks
When entering a task into a Request is there a way to customize that form. For instance I need to put an estimated time to spend on the task instead of scheduling a block of time with the tool provided. It would be most excellent if there was a way as the "Scheduled start and end times" is a clunky and time consuming way to do this.
TrimmedBackup files have used all available disk space
In case if you have your external set up for taking backup, you can delete the backup files from the trimmed backup folder.Rgds,Hima
software types
This will be included in version 7.5 which is expected in another 2-3 months time.Rgds,Hima
Computer reports
In Computer reports, there needs to be a "Member server" report. Not just Domain server. Thanks Karl Schweinfurth
Upgrade Question
Please refer to the link below for the info on the upgrade pack:http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=Rgds,Hima
Restore custom reports from SD6 to SD7
Hi all, My colleagues created a lot of custum reports in SD 6. We manage to migrate to SD 7 but it's specified that custum generated reports are missing after the migration. How can we get all of our reports from v6 to v7 ? It will be better not to create them another time, moreover, we don't remember how we created some of them. Thank you for your help. AnthonyS
"Internet Explorer cannot display this page"
I am getting a "Internet Explorer cannot display this page" when trying to access ServiceDesk Plus after rebooting the server. The Manageengine ServicePlus Service and the SQL services are both running. Any ideas??
when i press start scan nothing happens
Please recreate the issue and send us the Support File(Support---> Support File) to analyze.Rgds,Hima
IT Service Desk Notifier
The possible reason for this could be virus scanners blocking any request from java.exe application. Disable the block and checki if the issue gets resolved.Rgds,Hima
Offline Inventory
Once this feature comes, scheduling will also be possible.Rgds,Hima
No Interface Data for ASA and PIX
I am having issues with interface data showing up on both an ASA and PIX firewall device. SNMP is configured correctly as well as the CLI Access. Any assistance would be helpful. We are running Build 7024 with MYSql local install. Thanks, Joe
Scheduled reports Email body doesn't retain formatting
Hey Hey, When entering body text to a report email, it doesn't retain the formatting or line breaks that are entered. This can produce confusing text -- see below: Expected: Test 1234, Test 5678 1234567890 Actual: Test 1234, Test 56781234567890
switch port mapper
Hi all, when i try and use switch port mapper, i enter the relevent details and it simply comes up with "sorry! an error occured" any ideas? :cry:
Inconsistent - Email Addresses
Hey Hey, Its quite frustrating... When you are changing the requester, you are presented the First Name, Last Name + Account. however, when addressing emails, you are presented only the email address. We would very much like consistency when entering TO and CC fields, with always presenting the First Name/Last Name auto-complete. Additionally, being able to select the Account when addressing correspondence would be GREAT. Cheers, Matte
Enterprise x individual software
You will have to add new software manually and add license to it.Rgds,Hima
attachments, language and browser problems
Hi -We still have a problem with attachments in request, sometimes they disappearing sometimes users cant open them, result is the same ... -There is no Polish language in ver 6500 : -There is a problem In IE 6&7 when trying to enter text with polish letters with combination left "alt+l"(L) and "alt+e" cursor goes in position justify left and justify center instead of entering proper letter Regards
Clients with blocks of support hours
Hi, Is there a way in supportcenter plus to create the following? I want to assign to an account (ie a company) a block of hours, and then have the time taken to work on tickets deducted from their account, and alert me at a certain level. Basically, clients buy blocks of 5 hours. When they get to one hour we bill their card. The time spent on a ticket is deducted from their account. Can this be done outta the box ? Olly
discovering NIC on servers
Hi all, did you ever have problem with adding NIC in OpManager? I have server, I have been discovered interfaces - it finds one, then I click "Add interface", message "interface added successfuly" but after that there is no NIC in interfaces :( Any idea why?
Data access
Configuration setup for this is not available in Asset Explorer. You can access the Database of asset explorer and get this done at your end.Rgds,Hima
Service Desk Notifiers external SMTP Mail
You can check if any virus scanners blocking any request from java.exe application. Disable this and check if this works.Rgds,Hima
Add words to Dictionary
Currently this is not available. We will analyze to include this in future.Rgds,Hima
mysql query error
Hi All, When I use this query in the My SQL Query Browser, it works like a charm, but I get a compile error when used within SD+. I'm running 7008, on a trial Enterprise version in English. The query I used is: select wo.workorderid RequestId, wo.title Subject, au.first_name Technician, date_format(from_unixtime(STARTTIME/1000), '%m-%d-%Y %k:%i') Onhold, date_format(from_unixtime(ENDTIME/1000), '%m-%d-%Y %k:%i') Resumed, TIMEDIFF(from_unixtime(ENDTIME/1000), from_unixtime(STARTTIME/1000)) 'Time on
SD+ 7009 crashes IE7 (Vista) on selecting sub-categories
We are unable to recreate the issue here. Please check if you are getting the same error in any other workstation for the same configuration. I would also like to know the category that you have added which cause this problem.Rgds,Hima
Resolution Submitted by "number" and not name of T
When we submit a resolution, it says: Search Solutions Submitted on : 06 Feb 2008, 02:36:26 Resolution submitted by :4 The "4" should be the Technician's Name, not a number. Any help would be greatly appreciated.
Changing the login page
This requirement can be done only if there is a thridparty integration for authenticating and currently the SSO in ServiceDesk Plus works only with the Windows authenticated session. We have this in our road map and will be included in future based on demand and priority.Rgds,Hima
Survey
When you have selected "Send survey after x requests from a requester are closed :" the survey email will be sent when every x request from one particular requester gets closed. This will take effect for the request which gets closed after the survey result have been saved.When you have selected "Send survey after x requests are closed :" each time a request gets closed, it will send for a survey.As per the current model, the survey results will get deleted if you delete the survey questions.Rgds,Hima
Web Services Down
In case when you are unable to connect to ServiceDesk Plus, you can follow the below instructions:Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt is running in the Task Manager Processes list. If so end the process and start the server from the command prompt using <SD+ Home>binrun.bat scriptcmd> cd C:AdventnetMEServicedeskbincmd> run.batYou can let me know if you are getting any error message when you start it from the prompt.Rgds,Hima
Request Template - Auto Assign Owners to Tasks
I believe this feature is available in version 7. When you create a request template, you can create task associated to it and you assign this task to any technician.Hope this helps.Rgds,Hima
Scaning Macs
What are the plans to include macintoshs in a heterogeneous network scan? ~Jared
Support team tab
I would like to have the same feature as in Supportcenter, where you can show your online status and a list/tab over the support representatives. Very useful if the dispatcher needs to assign a case which should be taken care of right away without starting to call around. Regards Stefan
Unable to run DatabaseMigration.bat
Hi all, When I'm run the DatabaseMirgration.bat file I get the message below and the batch file just ends with no database creation. java.lang.ArrayIndexOutOfBoundsException: 0 at com.adventnet.me.opmanager.operations.UpdateConfChangesWrapper.main(U pdateConfChangesWrapper.java:15) All help would be greatly appreciated.
Sub Tickets/Task
Hello Group, I'm trying to figure out how I can use Tasks as sub-tickets/requests, whereby with a certain type of request using a template, automatically the correct number of tasks are created, and the request cannot be closed until all the tasks are completed either in random order, or in some cases, in order. Is this possible in SDP?
Problem running OPManager MSP on a Vmware machine
Hello Support: I am in an evaluation phase and I am having some difficulties running OPManager MSP Central (Latest version) on a VMWare machine (Windows 2003 server standard built inside an ESX 3.5 server). The installation went well without any errors. However, when I try to launch the application I get the following error: Webserver port # is occupied. Please stop the apache and its dependent processes and then start the server. I get this error regardless of the port # I use during installation
Request notifications when assigned to a technician
When a technician (logged in as themselves) picks up or assigns a Request to themselves they still receive a notification to that effect. I can understand that it is useful to have an email alert when a request is assigned to you by someone else but it is unnecessary when you have logged in yourself and picked up the Request. Could this be changed? Thank you.
"Unknown initial character" when adding a MySQL mo
Hi, With AppManager 8.1, i've tried to add a MySQL monitor. Here is the result : Unable to connect to Mysql. Error Message: Unknown initial character set index '192' received from server. Initial client character set can be forced via the 'characterEncoding' property. Thanks
Windows Domain scan
When new domains are found, they make them "public" domains which puts them in the drop down box of domains to log on. I have to manually go into ADMIN and uncheck "Public Domain" to make them dissappear from the drop down list. This is time consuming to say the least. How can I make it so that new domains are not setup as "public domains"?
MS SQL Sserver Query info
The dba's responsible forour MS SQL Server 2003 database would like to know which queries will be run by this product before they allow it to connect to the database as a privileged user. Can you provide any information to this effect? Slavek Jurkowski
Network Monitor email Notification
i already have setup this tool but, im having some troubles with this feature. i want it to send me an email everytime a device go down, i mean individually, but what it does it send email for everyone of the device im monitoring, also it send email of the Helaty Status. how do you se this tool to send just the one i need?
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