UDP Scan
Hi, Any chance there is going to be UDP scans when checking services any time soon? Radius cannot be checked unless you nmap it on UDP. Thanks, Marcel Pare IT Support Specialist Kronos Incorporated http://www.kronos.com Experts at improving the Performance of People and Business(tm)
unable to configure mail server settings for incoming email
Hi folks, I'm setting up a relatively new installation of ServiceDesk+ 6, build 6011 (already had data in the system or I would have went with version 7). Anyhow I'm trying to setup the mail server settings for incoming mail. outgoing mail works fine. Our email server is Exchange 2003, I setup the incoming settings for imap, with an account created just for service desk, and previously initialized via an outlook session (so I know the credentials are valid and the email works outside the system).
Closing call customer acknowledgement + other related
Original Post Mar 2007 - User Efem Toptas Customer needs to acknowlege this call is closed, and discussion on process of reopening the same call if customer agrees and the situation reoccurs http://forums.adventnet.com/viewtopic.php?t=47731 See 2 page discussion with logic process from SC. Another one dropped off the roadmap, please vote!
is it possible to create two different 'new requests' forms?
Hi @ll I am wondering if it is possible to create two different 'new request' forms? One would be a common service desk request, the other one an order form for software, access to the file servers, programs to be installed etc. At the moment we do this by order forms (paper), would be helpful to do it in the tool itself. Problem is, we have hundreds of softwares and possibilities for access, so to built this in the common service desk form would just be too much. any idea? We could do it with a
Cannot Find Devices after succesful Add
Hi, I have been having the same problem as jblack in forum issue 286911. Ours is a brand new install of Ops Manager 7024 All servers, printers switches and routers have added fine, but we have four temperature/humidity probes scattered around. These are sensorprobe2's from AKCP (http://www.AKCP.com). I have added them and they show as sucessfully added, but when I go to search by IP address they will not show up. Instead I receive the "Sorry your search returned no results. Click here to add a device."
Can't Update Build 6011 with 7.0 Migration Pack
I am unable to use the 7.0 Migration Pack for Build 6010 +. I downloaded the Migration Pack from the Downloads section on this web site, disabled the OP Manager Services, ran the backup batch file, then tried running the Update Utility. When I selected the 7.0 Migration Pack File, it says: "The file you have specified is not compatable with this product." I am running Build 6011 of OP Manager on Windows Server 2003. It is on a VM Ware Box. Any sugguestions on what I can do to get this to work?
Problems deleting alarms - OM7 build 7021
Hi, Trying to delete some alarms and get the following . What is wrong please ? Failed to perform the operations for the following objects. Failure Object Reasons 1 IF_DISCARD_3290 false 2 IF_ERROR_3290 false 3 IF_DISCARD_3331 false 4 IF_UTIL_3291 false 5 IF_UTIL_3289 false But, the operation is successfully completed for the following objects. Failure Object 1 chpfs02.cofunds.co.uk_AuthenticationFailure_trap 2 chpsms01.cofunds.co.uk_AuthenticationFailure_trap 3 chpsun01.cofunds.co.uk_AuthenticationFailure_trap
MSSQL Monitors - The Monitor did not respond...
I've enabled the MSSQL Monitors for my SQL server but I don't see the graphs for the monitors that I've enabled. When I tried to test the monitor, the following message appeared: The Monitor did not respond to the test request My resource monitors for the same server is working fine. Any ideas on how to resolve this? Thanks.
Software as items to report on
I will forward your feedback to our development team that they analyze on this and do the needful. Until then you can let us know on your requirement on the SQL query that you need so that we can assist you in getting the query.Rgds,Hima
Raw Format
Hi, Quick question... Does EA have the ability to store event Logs in their raw format (EVT)? This is a compliance requirement for me. Many Thanks
DELL SNMP Monitoring
Hello, I've got the problem, that i can not add new DELL attributes from 10892 MIB. I copied the original file from the "Installation and Server Management 5.1" CD into the mibs directory. When i choose 10892 from the drop down list i can select the mib and get all attributes shown. But when i select some attributes and klick on "Add Attributes" then I get the following Error: Error ocurred while adding the specified MIB Objects. Please check if you have specified the correct SNMP Object Identifer
How to incrase the size of graphs?
Hello. How to incrase the size of graphs in netflow analyzer?
Requests Page Search/Filter
Hi Support, If I want to look for all the calls for Customer A in all open requests I click on the small magnifying glass and type the name in the Account field and all the required calls come up fine. If I then click on one of the calls for Customer A and then go back to Requests my search/filter is reset. Even if i look at my list of filtered requests and my screen is set to refresh every 3 minutes when it does refresh my filter is lost. This is extremely frustrating, particularly as you may have
How do I remove an object from the inventory list?
I deleted a desktop from the map view, but it still shows in the inventory list. I ran another inventory scan, and it is still there. I then ran the sync tool here: https://<probe>:<Port>/admin/SyncDetails.do This had no effect. Does anyone know how to edit the scanfi DB, or another tool that will remove orphan objects from the inventory list?
Version 7009 - Notifications not observing operational hours
Group Setting "Send notification to technician(s) when a request in this group is left unpicked" does not appear to observe "operational Hours" setting.
Backup job question
Hi guys, I have a question regarding the backup process. I have set up a backup schedule in our production environment. The backup job stops the service takes the backup and starts the service. I've noticed since the backup ".data" file is larger then 300 MB that the backup job takes approximately 25 minutes. Before it took only 7-8 minutes. Also when the backup job finishes the space on the drive where SDP is installed boosts with approximately 20%. I thought that maybe it expands the backup file
Component Import Fail - Array Index error (SDP 7)
I am getting a rather odd error trying to import some components to the Asset register of SDP7. It keeps failing with Error : java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 15 I've stripped the import down to 3 lines ( header and 2 data ) and still get that. Haven't donw any component imports for a while that I recall, Workstation just worked fine. Importing as IT Asset, Component. Kind Regards, Andy
SD 7 CSV Import Users - Requesters don
We are unable to recreate the issue in the latest build 7009. Please upgrade to 7009 and let me know if this issue persist. The unique field for the requester id the login name.You can refer the link below for the upgrade pack:http://archives.adventnet.com/service-desk/sdp_7009/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_9_0.ppmRgds,Hima
Issues scanning workstations in new child domain
For Windows workstations, please try to ping the target workstation from ServiceDesk Plus server using the simple hostname of the machine and check if the ping is successful.For Linux box, try to telnet to the target linux machine from ServiceDesk Plus server and check if the connection is fine and you are able to login successfully.Rgds,Hima
Upgrade from 6 - 7...What's your definition of soon?
"Upgrade pack for customers using ServiceDesk Plus 6 will be available SOON. Please DO NOT install version 7 over version 6. You will lose your data." Is it like when you're driving home from work and your wife calls and you say, "I'll see you soon"? Or is it like a Cronulla Sharks fan saying, "We'll win the premiership soon"? PS. Cronulla have not won a premiership since coming into the top-flight Australian Rugby League competition in 1967. What is everyone's definition of soon?
trouble accessing archive downloads
We were on the process of moving the archives to a high-end server and the difficulties that you had faced can be due to that. Please check the availability now and let us know if it works fine.Rgds,Hima
Link back to request from task?
I've noticed that when I click on a task in my task list, there is no way to quickly identify what request ID the task is associated to. Is there, and I'm just missing it?? We had hoped to use tasks in such a way that all of the vital information is on the request, and technicians could complete tasks assigned to them but could also look for additional information on the request as well. For example, a user request form is attached to the request that has a host of information regarding access requested,
Cisco router interfaces gone missing
We have several Cisco routers, and all the interfaces seem to have gone missing ?!? 3 different models, all have interface templates setup, and were working fine a week ago when I last checked. They have disappeared from the device view. But they still show up in the Infrastructure View ?!? [URL=http://img255.imageshack.us/my.php?image=interfacesmissingnm3.jpg][/URL]
Custom Filter View Options? Permissions? Eeeeeeeeeeep!
Can you post a screenshot of the view criteria so that i can understand it better?Meanwhile, you can try creating view with the criteria "Request Status is NOT on-hold". Additionally, i would like to know if the technicians have access to view all requests or only those in the group.rgdsAK
Notification fields
The upgrade pack to version 7 has been released which helps you with this feature.rgdsAK
I Need to create a History file system Report
Hi it's possible to create a month report with the following output ? ID: Server or device Element: File System or partition date: Date range: [min value - Max Value] current val: Value for the monitor date I have to build a Query using polleddate table or statsdata_daily table but it does not work for me i have this query: SELECT POLLID,instance,from_unixtime(ttime/1000) as Tiempo,VAL,MINVALUE,MAXVALUE, tinterval FROM OpManagerDB.statsdata_daily s where ttime >= unix_timestamp('2008-01-01 00:00:00')*1000
Delete Monitor Downtime Details
hi, I have a problem with the availability of a monitor group. I deleted a detail availability record for one of the monitors in the monitor group but the monitor group still shows the availability as 0%. I.e. the monitor group still shows the downtime recorded when the individual monitor was down. Can this be fixed so that monitor group availability will show the availability based on the remaining individual monitor availability records. thanks, Lerwick
What does -1 mean when returned from custom WMI
Heres the data returned. "Microsoft (R) Windows Script Host Version 5.6 Copyright (C) Microsoft Corporation 1996-2001. All rights reserved. PageReadsPersec 15852354" Using... <CATEGORY ID="Memory Statistics" command="W2K3_Memory_stats.vbs" parseAll="true" ignoreLines="2" description="Monitors Windows 2003 memory Statistics"> <ENTITY ID="Memory Statistics" applyThresholdOver="Counter Value" threshold="Th6" storeValue="Counter Value" storeHistory="true" units=" " comparePreValue="false" > <PARSE token="1"
Removing Additional Fields
I have just applied the Upgrade to 7.0 on a text version of our helpdesk and all appears to be working perfectly. There is however, one small thing with the Assets I'd like to try to solve. Before we used to have Additional Fields on Assets and Workstations. However, with the new features added in 7.0 these fields are no longer needed, but it doesn't seem possible to remove them. How can I clean this up?
Resource Forest Capability
Hi I use an Exchange 2003 Resource Forest and want to give my users the possibility to let them update their personal information. So, the Users don't log on with the AD account, they log on with the assosiated external account.. Is this possible? Thanks and regards, Tom
New AD User initial connection
I am currently testing out the Demo of ADManager plus and ADSelfService PLus for use in our facility. I ran into an issue with adding a new user and setting the user to require a password change at next login. When I run the Selfservice application and try to connect as the new user in order to set the new password it tells me the username/password is incorrect. If I uncheck that setting in AD I the user logs in without issue. How can I set that so the user can be given an initial temporary password
Query Report
Use this query :select au.FIRST_NAME 'User', res.RESOURCENAME 'WorkStation', ni.IPADDRESS 'IpAddress', dd.DEPTNAME 'Department', ao.NAME 'Site' from SdUser sdu left join AaaUser au on sdu.USERID=au.USER_ID left join ResourceOwner ro on sdu.USERID=ro.USERID left join Resources res on ro.RESOURCEID=res.RESOURCEID left join SystemInfo si on res.RESOURCEID=si.WORKSTATIONID left join NetworkInfo ni on si.WORKSTATIONID=ni.WORKSTATIONID left join UserDepartment ud on sdu.USERID=ud.USERID left join DepartmentDefinition
Account Manager Reports
We need to be able to run reports based on ACCOUNT MANAGER. Basically, we'd like to be able to run various reports based on the assigned Account Manager so that he/she can follow up with the assigned Support Reps. Right now the Support Rep field is not a selectable field in any of the pre-defined reports. Thank you. Jim 8)
User reply to incident emails generate new ticket
Did you check the reply-to address? Is it set to the email address from where you fetch emails? Does the subject of the email contain the ##Request ID## tag?RgdsAK
Error Code - 1,199,887,410,142.
The update is scheduled for release in 6-8 weeks time. BTW, can you join a web session to check out these issues.RgdsAK
Change Approval Problems
Can we setup a web session to analyze these issues? BTW, these issues were addressed in version 7009 and we were not able to recreate these issues in our test setup.rgdsAK
Workstations list and resource tag
Is there any way to have the "resource tag" listed without drilling into a workstation? The resource tag is my asset # of the device and be great to sort by resource tag and see them without drilling into a workstation.
Removing saved credentials
Hi there, I notice (but have never done anything about it until now) that in my Credential Library I have a whole bunch of credentials called "SNMPCredential_x" (x = a number) that have been in OpManager7 since I upgraded from version 6. Is there a way to identify what devices are using these (eg: SQL command) and also, how do you delete them (I guess via SQL CLI again) since there's no delete button in the web GUI? Thanks and regards, Lee
Service monitors disappeared from server map overview
For some reason a few of my servers have lost the SQL record that used to appear under - servers - maps main screen. If I click on the server and go down to service monitors I have 3. Web Printers MSSQL But on the main screen I now only have Web and Printers. This might of disappeared when I moved the server out of the servers category and into a custom category but I moved the servers back into the "servers" category and some things are missing. How do I get these back ? [URL=http://imageshack.us][/URL]
Web Console keeps going down
Hi, I am testing Eventlog Analyzer 4. The web console frequently displays loads of Apache "gobbledigook" when I click on a new link. It's completely random, but happens roughly every 20 minutes when I'm logged in. The only way to sort the problem is to restart the service on the server. Can anyone help with this? Thanks
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