Backdating the closure date of a request
I don't believe it is possible via the application, but is there a priv that can be applied to allow the closure date to be backdated.
Just got some techs that don't get the cases closed in as timely manner as others, the work is done etc, but 2 days later the request stays open!
Regards,
Andy
Just got some techs that don't get the cases closed in as timely manner as others, the work is done etc, but 2 days later the request stays open!
Regards,
Andy
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