Unused Switch Ports
Is there an easy way to have OpManager ignore unused switchports? I get alarms on these when they aren't in use. I can click on the interface port and remove the monitor, but that is a lot of steps for a lot of ports. I wondered if there was a global configuration to ignore switch ports that aren't in use.
Content Matching?
I am trying to match content within a URL. The monitor indicates "HTML" content matching. I am trying to perform Portal content matching which is mostly java, javascript, and ejb scripting. Will this match against this or is the content matching strictly against HTML? I have not gotten this to work. I copied the word straight from the web page so its case perfect.
Maybe its just to easy for me to figure out
I am trying to get a demo version of Support Center to generate a request when an email is sent to the supportcenter email address we have setup. Nothing seems to be working though. How is this setup? Where can I find the steps to set this up? Thanks
OpManager Exchange 2007
Does OpManager Support Exchange 2007 with the current version?
Email Status Problems
Yesterday we had a problem with internet access on our SC Server. Which meant there were no inbound email requests coming in. I only managed to find this out after an angry call from a customer, and the only place I can see this in SC+ is in the Admin -> Mail Settings. Would something this important not flag up on the standard screen? ie I have my email set to receive every 1 minute at this point it had not received in 18 hours. It seems the information from the emails in general is quite limited,
MYSQL to MSSQL
I want to migrate my MYSQL database to MSSQL, what do I need to do? Is it possible to do it? Help would apreciated. Regards Nuno
Port mapper
I am having the same problem shaggy was having on Fri Feb 15, 2008 12:53 pm. I can not see any of the devices connected to my Cisco 2948G switches. Were you able to resolve the problem?
Can non administrators change request due by dates
Hi All, Every so often the due by date needs to be changed on a call that comes in. The helpdesk manage this process however the only way that we have found to allow them to do this is to grant full admin access to everything including the admin setup of service desk This has caused a problem in the past where one of the staff was snooping around in the admin folder and made a change, which cause problems. Is there a way to give the access to change the due date of a request however not require full
ManageEngine Firewall Analyzer 5 Released
ManageEngine Firewall Analyzer 5 Released We are glad to announce the release of ManageEngine Firewall Analyzer 5 (GA). Download | Read More What's new in this release? New Features and Enhancements * New devices supported o 3Com o Juniper IDP o Cisco IOS * New log formats supported o i-Filter o Free BSD o Bluecoat Proxy * New reports supported for the following devices o Unused rules report for Firewall devices. o Live VPN Users Report for most VPN and VPN enabled devices. o VPN Trend Reports for
SD+ Fails to start after Daylight Savings
Monday morning, SD+ fails to start or stay running after DST. :evil:
Reply text - Request
When we reply to a request the following text is automatic added to the message. Our customers thinks it�s annoying. > v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} > Please help!
Check the URL error message
When I go into a few of my groups, I get an error to "check the URL". The page shows normally other than not listing the servers (alerts even show). The servers are associated with the group. But, if I go into the admin server, the page displays correctly, servers and all. I can also create a new group and associate the same servers to it. This is occurring on at least 2 different monitoring servers.
SD+ Fails to start after Daylight Savings
Monday morning, SD+ fails to start or stay running after DST. :evil:
not getting schedule report from MSP edition
Hi, I am not getting the schedule report from OPmanager MSP edition. I have configured the schedule report for all devices availability (daily). and am able to see that report in opmanager. but its not getting deliver to my email. i have configured the mail server settings correctly. Could anyone please help me on this. Thanks in advance Haja
Install Question Mac OS X
Hi, I have some OS X servers which i wish to monitor via Opmanager, what i'd also like to do is install this on either Tiger or Leopard server. Knowing this is likely not supported, has anyone tried this and had any success? if so any issues / instructions you could forward on. Thanks....
'ports down' messages
Hi, I'm trying to remove the 'ports down' message from alerts as they go up and down so often with machines going on and off. I've disabled it in 'SNMP trap processing' but they still seem to be coming through. How can i stop these? thanks, Matt
Start probe on Ubuntu
Hi, When I try to start MSP Probe on Ubuntu typing sudo ./startdms.sh it says generate ssl certificate using ssl_gen.sh. When typing sudo ./ssl_gen.dh it gives me a failure saying, ./ssl_gen.sh: 31: Syntax error: Bad for loop variable. What am I doing wrong, can anyone tell me how to start the probe on Ubuntu?
DeviceExpert could not be accessed from remote computer
Hi, I am trying the device expert and found that I could not access the system from remote computer. For example, I could access the Device Expert from subnet 10.66.128.0/24 but could not access from another subnets. It seems that there is some specific settings that I do not know to restrict the access. Could you please help to figure out? Looking forward to hear your solution. Thanks a lot in advance.
Asset request management
My department is in charge supporting hundreds of tablet computers with our software on it for our clients. We assign the asset (tablets) to clients' departments, not individual users. In the tracking software we are migrating from, we used tickets that were attached to devices (our tablets). In Service Desk we are trying to get used to attaching assets to requests, though it would be much easier for us to open up the asset first, to see the history, then open a new ticket (request) from that page.
Integration of the Advent Net with a Share Point portal
Hi ! Is integration of the Advent Net with a Share Point portal possible ? Hope to hear from you soon. Thanks in advance. With kind regards, Stela
v8.2 - WMI and Network
Hello, according to the release notes of v8.2 there is network interface monitoring support, using WMI mode. how to enable this? when i add a windows server using wmi, there are no network cards/stats discovered. snmp mode works fine.. many thanks, norman
Email & SSL?
I'm trying to configure the email interface on our test install. All of my available email options (POP & IMAP) require SSL authentication. Is there a way do tell SDP to use SSL? If not, how do people work around it?
Netflow v9 being discared
Hi. I've just installed NFA v6.1, Professional Edition, Build 6100, but when try to configure my router to Netflow v9, this message appears on NFA: Receiving Non V5 / Non V7 packets from the following devices: Click here for further details. The help indicates V5 is the only version supported, although the message suggests v7 is also supported. On the other hand, the product page says: "The latest version of NetFlow Analyzer supports Netflow version 5, version 7 & version 9 exports." (http://manageengine.adventnet.com/products/netflow/cisco-netflow.html)
Attempting Installation
I have a computer that I use as a sniffer. It has two network cards in it. One that is attached to my network (so I can remote into it), and another that is attached to a mirrored (router) port on a 3Com 4400 switch. I cannot, for the life of me, figure out how to configure the NetFlow Analyzer to read from the network card on the computer. Does anybody else have the same type of setup? If so, how do you configure it? Thank you in advance... ShadowRayz
Work Order Feature (more comprehensive version of a Task)
Work Order - ability to sign multiple service technicians jobs and sub jobs within a request with their own time/cost and status. request cannot be closed until these jobs and sub jobs are completed, moreover the service technicians receive an email notification stating they need to compelte work orders.
i hope update web-page in opmanager
i hope auto refresh web-page in opmanager. so, opmanager web-page is auto-update 1 second per? available? i want a way. help me.
Monthly KPI Report
Hi I need to provide monthly KPI's to the business and need a single summary reports that gives me the following: Calls Opened Calls Closed Calls closed within SLA Calls not met SLA Number of open calls rolling over I can get some of this through existing reports but not sure how to get the ones that relate to SLA's. I would be greatfull if someone could provide me with the query that will generate this in a single report. Thanks Mike
Upg v6 to v7 - Anyone can login in now
Hi All, Just wondering if you guys can help me.... not sure if this is a bug or not, or if its always been there... although dont recall it. I work for a school, a large school... where we have more computers than students. We've been using ServiceDesk now for like a year, and when we had v6, I am pretty sure the only people who could log into it, were the ones that AD (ActiveDirectory) scan import allowed. ie: I let SDP scan our AD for all Teacher accounts/logins, leaving the student accounts unchecked
what you think about this website?
Let's discuss what you think about this website?
Newb here - Products / Assets - Just getting started
Hey all, The company I work for has been using ServiceDesk for a couple years now. When I say "using," I mean they've been paying for it. I would like to start using it! So I've added a product called Dell m5200. Now, when I go to add an asset, I choose m5200 as the product. It asks me for an asset name. What do you guys normally put here? Is this a good spot to put "Customer Service Printer" or similar? There's a location field also and I don't want to be redundant. I'm just looking for someone
How to monitor a software application
Hi I just downloded OpManager (I already have NetFlow Analyzer installed). My goal is to isolate and find the cause of end user application slow response time. Is iy due to Network slowness (bandwidth saturation / excessive CRC errors...) OR the Application/Database running under Unix server is slow ? How to proceed please, step-by-step if possible Thank you
No data available
I am using the firewall analyzer with a cisco asa 5510 firewall. I configured all the settings correctly in the firewall and was able to sucessfully receive reports on 3/6/08. Today when I logged into the firewall analyzer, no data was available for any of the reports; but data is still being collected from the firewall. How do i fix this?
Service Reponse Time reports - no data available
Hello - i'm hoping somebody can provide some assistance in regards to the reporting page in Opmanager. At the moment some of the reporting works, and others doesn't - for example the 2 Detailed reports on the Server page work, but the Health report only shows availability but everything else appears as "No Data Available" The area i'm trying to get information out of is the Services section - where all options return the "No Data Available" If i go to any of the individual servers things are displaying
Rack view
Hi, i would like to know how create a rack view please?
extreme networks Summit 48si mib
Hi all, Anyone have MIB file for summit 48si and Alpine3808 to make cpu, mem and others to work? Please share. Many thanks...
Issue with Alert
We recently upgraded to Opmanager 7 from 6 and are experiencing an issue with an alert. In Opmanager 6 I set up an SNMP monitor to monitor disk space usage. The name of it was "Partition Details". I then set up an alert to notify us when a partition was 95% used. The alert would be sent out to us via email stating the server name, the partition, and the value. Now when we receive the alert all it states is that the disk is running low on space but no value for which partition. Sample of Opmanager
Interface statistics from Linux
How can I get Network Interface statistics from Linux via SNMP or SSH? This works fine for Solaris Monitors but does not pull in the network utilization for Linux OS. Thanks.
Scanning Worksations
In our business we have about 14 offices. Each office has its own domain, on its own subnet (192.168.1.x, 192.168.2.x, etc.). We have vpn tunnels linking each office to HQ where ServiceDesk is hosted and have routes to each office in place in place. Each Domain is named SCA, SCABN, SCACT. etc. If add a domain to ServiceDesk thats at a remote office and scan it everything is fine, it picks up all machines that are online. Service desk uses IP addresses to perform this scan. Once these machines are
Cisco 4215 IDS Sensor
Hi, Could you please tell me if there is a device template to monitor a Cisco 4215 IDS Sensor? thanks, Matt
SLA filters should include 'Not' clauses
When adding filters to an SLA it is currently not possible to add 'not' clauses. This means that in our case, where we need to add all accounts except one, that we would have to continually amend our SLA agreements should a new account be added to the system.
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