Tech cannot type in resolution or close ticket
I am new 30 day trial user. Setup ran great...customizations too.
Question is what permissions should be setup so that a tech is functional without being true admin to system. My problem is that tech was assigned ticket but he cannot type in resolution or close ticket
Question is what permissions should be setup so that a tech is functional without being true admin to system. My problem is that tech was assigned ticket but he cannot type in resolution or close ticket