Ability to send Request attachements to contacts

Ability to send Request attachements to contacts

Is it possible to be able to send request attachements to the contacts? There's a whole bunch of scenarios that makes this a great feature

1. A contact would like a quote, the request is created and assigned to the quoting department who complete the quote and attach the quote to the request. The request is then send back to the support rep who verifies the quote and sends it to the client within support center including the attached quote. This way all client communication is held within the request!

2. We have maintenance reports for certain requests, after the support rep has completed and attached the maintenance report to the request, the report can be emailed within support center as part of the close request email.

There's a whole bunch more but i cant think of them right now...





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