Purchase Order - Problems
2 issues with the PO system. 1 is related to one particular PO. -When we try to receive the single item in this PO it receives it fine but it does not close the PO. I have tried this several times. The PO cannot be closed. NO error is generated. SDP acts normally as it does when item is received and PO closes after that. second issue. When printing a PO - firstly there is no print button in the PO Preview field. The printed page does not show anything next to status. For obvious reasons this needs
Purchase Order Error #2
Following my first post, when the decimal places are run out to the 12th or better place, I removed the sales tax calculation and added a price adjustment to cover sales tax. As shown in the attached image, note that the last 0 of the 2 digit decimal place is cut off now, if it is a zero, otherwise it shows fine.
URL Monitoring Question
I am receiving the following error when attempting to configure a basic URL monitor: Exception while trying to acces the url java.io.IOException I am only trying to monitor the availability of our Intranet. The monitor works if I attempt to monitor a web page such ad www.yahoo.com or www.google.com. Why am I getting this error when trying to monitor my internal intranet? Ron Luhrs
Tuning in 7011
I have been out of the loop for a bit. Is it possible to tune the db and such in SD+7? If so how? The old v6 startdb.bat script doesn't seem to be the same in 7.
Pages printed
Hi, In my printer monitors I found two monitors: Average Marker Life Count Pages printed when I open them, the Pages Printed shows the number of pages printed since the last poll. In MIB-browser it shows the total number of pages. Average Print Marker Life Count shows the number of pages printed per minute. In the solutionsdatabase I found how to change the Pages Printed to show the total number of pages like the MIB-Browser does. Could it be possible, to add another monitor to show all three values?
IIS Web Logs
We are currently evaluating EventLog Analyser however we cannot find where to access the IIS Web Logs on a remote server, looking in the user guide it says that you use the left pane to navigate to the application log reports and then import a log file, however there is no application section in the left navigation pane. Is there another way to get the logs? We have looked at just importing a file but there does not appear to be an option for IIS Logs the only windows logs appear to be .evt files
Request logger?
I downloaded the product today to see what it can do. Can this application log the actual request URL that is coming into a stand alone Tomcat server? Apache does this by default, but Tomcat does not....
Tasks
Just started looking at tasks properly (SDP Not yet live). They have always looked very promising. However, it seems that when you receive a task, you have no idea which request ID it relates to ????? Nothing in the task or the email. Am I missing something ?
Adding Java Runtime Monitor to Weblogic
Hi, Adding Java Runtime monitoring for weblogic is throwing "Added shutdown hook" and the server doesnt start this is happening after i added -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=1099 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false to JAVA_OPTIONS. please advice. Thanks Anil
Solutions Migration
Hi, When we switched to SDP 7 from 6 using a clean install we tried to migrate the solutions as stated in the http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002669139& topic. Unfortunately this didn't work quite well, because now we have solutions with no author that we cannot access, some solutions have authors which are requesters, etc... Is it possible to delete all the solutions that have no author (maybe by running a query) and then import them by hand?
How To See All The Closure Comments Submitted By Requester
Is there an easy way for me to see all the 'close accepted' comments that have been submitted by requeters after they accept the closure of their tickets? I know I can visit each closed ticket in turn, but I'd like to get a single list of them all. I can't find a report that will give me the info needed and have no idea how to setup a query which I would imagine is probably the best way to do what I need. Cheers John
run.sh Java Error
When running run.sh after a successful Installation i'm getting the following error in ../log.txt: (May 19, 2008 11:04:48 AM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$DiskSpaceCheck, wrn, null I thought about too few HDD disk space, but it worked on a machine with less space. I'm running ubuntu 8.04 Hardy Server Any ideas?
Reports
Why there is no Desktop Category on Reports Tab. How can i generate utilization just like the server???
Restrict Access to Requests
Is is possible to restrict access to certain requests so that they can only be viewed by certain users/groups? My It Manager has listed some requests as confidential, but the requirement for accounting for techs' time means that all requests must be put into the system...
Notification/Escalation Off-Hours
Is there a way to configure a notification based on when the request is opened? For example, I want to receive an e-mail notification if a user opens a request outside of our "Operational Hours" configured in ServiceDesk.
Restoring database to TEST environment
I have just built another server to be used as a TEST environment for patches etc. Now the build went not too bad(7005), and is now up and running, my issue now is that when I execute restoreData.bat(after stopping service) and browse for the recent backup and start the restore, a command box comes up and goes through the process of restoring(takes about 3 minutes) And indicates that the db was restored successfully? But no data is there when I login? What have I missed?
Survey problems 7.14
When the user runs the survey and click Submit. It forwards to another page. Welcomenull, Please help us to improve our service by participating in this brief survey. And from that page you can�t do anything. I use 7.14 with SQL server 2005. Please Help
Disk Partition Utilisation graphs
We currently have disk utilisation set at the partition level. A colleague who tested Opmanager mentioned that he saw a utilisation graph that showed each of the partitions utilisation on top of each other in the same graph. I have not seen this in the current version 7. Is this possible?
Monitoring "Free Disk Space" on ESX Server
Hi! I am monitoring an ESX Server 3.0.5 with OM7 (latest release #7027) To get the "Free Disk Space" of the partition on which the VM Machines are installed I am using your monitor "Telnet-FreeDiskSpaceInGB". This monitor executes the command "df -m". Unfortunately I receive a value that isn't correct. Now, here comes the question: How can I create a monitor like this which executes the command "vdf" (special command for ESX Server to get the correct HD size)?? And how can I handle the result value??
SMS Server shows completely wrong information / SMS delayed
We use OpManager Build 7100 and monitor 250 Servers with that. Since around a week now the SMS which are send from OpManager via a connected Cellphone where sent ~ 30 Minutes delayed. That caused us to unplug the connection wire between the Phone and the OpManager Server today for testing reasons (COM Connection, Nokia 6310i ). After disconnecting the Cellphone the SMS Server Settings in Administration-Tab of OpManager 7 shows that the Cellphone is still connected !!?? Also rebooting the whole OpManager
Can�t add licens to a Manged Softwsre
When we try to add licence to a software that was discovered under a domain scan on the computers we have some problems. We can add licence when to software, when there isn�t so many off it. But when we try to add licence to, for ex. Office 2003 and Windows XP that we have on all PCs, nothing happends when we point the mouse to the Action button in the software window. This is a big problem that we need help with.
Google Map pins change colour when the device has an error?
Should the Google Map pins change colour when the device has an error? This function works in OpManager, but it doesnt in NetFlow.
Bad interface name
Hello, I'm using OPmanager v7 SP1 (build 7101) and i recently re install the product as my database crashed. So all the installation process went well, i had choose "French" Language and all went ok. Import process (from CSV file) worked fine but when i try to add one of my HP 5308XL switch, i have this kind of strange text ... (see attached file) So i just can't see ports name... Anyone got an idea? Thanks for a little help Regards[/img]
Robo Technician and case closing
Hi, We have purchased Robo Technician to speed up password changes. At the moment, all technicians have to complete a Job log indicating how much time was spent on a job before closing it. This means that the robo technician cannot close a case because it cannot fill out the job log. We get the error message: WARNING :Password changed successfully.New password is - xxxxxx Request Closing Rules violated. Request cannot be completed. Please fill the following fields -timespent How can we fix this.
Close existing request via email
As I understand it emailing in a request with a rule to an existing call can't change a request status to 'closed', as it involves processing the inbuilt business rule to append to an existing call. The inbuilt rule to append to a call works in a different way from what I can see as it creates a new call then merges it in with the existing call as a conversation. I'd like to be able to close a call via email with something as simple as "CLOSE REQUEST ##xxxxx##" in the subject line. This would execute
Security Vulnerability
I have found what I consider a significant security related issue with SD+. Enough that it is changing the way I use the product until there is a fix or change to the software. I know some companies prefer a heads up prior to a public disclosure of a security issue with their product. However, I am of the opinion that the customer should be quickly informed of a vulnerability so they may mitigate. Adventnet: Who is the best contact at your company I can disclose to? SD+ Users: After I've disclosed
Can a contact to be associated to more that one account or s
Hi support. I've decidied to use your tool and I'm evaluating it now. I've got a problem with accounts,subaccounts and contacts. In my company, we work with partners. These partners have custumers and a partner technician normally report us all requests from their customers by emal. We receive requests from the partner technician from the same e-mail adress , but every request must be assigned to a different account. With version 7 I've used the subaccount functionality. I put the patner technician
Option group contacts
hello, I have a problem with support center plus, I would like to know how to send email to several contacts at the same time? I do not see any group option... - I use the version 7 with a service pack 7002. At the moment, I click on the contacts tab, I search the contacts and I click on it, then I click on email address, I type a text and send it, but sometime I must send email to several contacts (20 and more). Actualy it is very long. thank you in advance best regards nicolas
Major issue with reports post upgrade
I am having a major problem with reports, in that I can create a new report but when I try and save it I get a failed error (see attached image). This is a big problem for us because we generate our billing from a request report. I have also found that at least one of my v6.5 reports did not run after the upgrade to build 7002 and when I tried to edit it and save it got the same error. This report is still listed in the reports list but will not run, and the "Delete" link is missing so I cant delete
Requests Birds Eye data
I was looking at the overview graph on the Global view tab. While it shows quite clearly the number of inbound tickets I was thinking it would be nice to see here the number of closed cases as well. So at a click you could see how many tickets were created and closed, without the need of reports. I think this would give a good overview of how the support team were dealing with tickets on a given day or week David
Reporting Issue: Unknown column name : Support Rep
Hi, I am trying to run a simple matrix report to show the number of Open calls against the Support Rep and Category. I had this report running fine until I upgraded to 7002. I deleted the report as this was giving incorrect data, when I recreated the report I get: Unknown column name : Support Rep Please help Thanks
change Status issue
We have added the "in progress" status to our list of "Change status too" drop down list. In the admin section this clear says to keep the timer running, however when we apply this it closes the job rather than keeping the job open and showing the changed status. Subsequently we cannot see this when the shown filter is set to "My open or Unassigned". thanks in advance Paul
does ApplicationsManager 8 support snmpinform ?
when I send snmpv2 trap with snmpinform in linux , the log in application manager 8 display that "MEAM: Unexpected SNMP message format recieved." but if I send snmp2 trap with snmptrap in linux , it seem to be ok . so, what's the problem with me ? singow
Ask for permissions leveling at branches,
Dear SDP Support Team: Please open the attachment for business model in Vietnam, but also I think common over global. Normally we can have only Admin and Technical rights (2 levels) with SDP 7.0. However with customers they need more than 3 levels of administration as attached, so could you pls advice how to apply their business requirements into SDP workflow? This is very important feature that without it, customers can not manage their IT Team activities (also same scenario with asset and PO management),
1 minute data samples
I am working on a analysis report that documents observations from a specific selection of date ranges for approximately 8 interfaces. As this is a work on progress, I have complete half of the report with utilization snapshots for 4 weeks worth of 1 minute data samples. Now that the date has crept over a month, the graphs are now using daily samples which look bad. (custom selection). Is there any way to force these graphs to use the minute samples given that I selected retain 1 years worth of minute
Mail sending fails to single address in own domain
Hi, I am consistently getting Exception while trying to send notification for Request ID : 647 Mail sending failed. when forwarding an email in Support Centre Plus (7002). The weird thing is that it is only happening when sending to one particular email address, and that email address is in our own domain. We have previously been able to forward to this address from within SC+ (it has only stopped working since the weekend), and the email address is still working okay (we can send to it from other
Infrastructure Views
I would like to separate some servers into a new infrastructure view, however, when I move these windows 2003/2000 servers to this new view they do not visually show all the monitors such as window services and SQL monitors. If I move them back to the servers view they show visually just fine. Is there a way to get this custom view setup like the server view? Thanks!
Network Scan with SNMP
What do i have to do to get the Asset Serial No and the model off printers when i scan the network using SNMP. I do get the Printers name and the Produkt name. Is there a way to do this ?
Enable Support Rep to Selectively Show or Hide Conversation
Hi, I have added what I believe to be an important enhancement request to the SupportCenter Plus Roadmap. Without this enhancement my company is unwilling to make the customer portal available to our clients for online access. Please check it out and give it a vote if you agree. Thanks, Jeff :)
Apply proper licence
Hi I have moved the helpdesk to a higher spec model this weekend and have install SDP 7015 on the new server. After backing up the data from the production server (which is also running 7015) and re-importing the data into the new server I apply the licence file (emailed to adventnet today) but i get error "apply proper licence" Please can you take a look at the licence and see if it is damaged please. Regards Stewart
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