Alert
I set up an alert, and use an exclude "duplex mismatch" in the "log message contains" field. If I run a report that looks for "duplex mismatch" will I get any information back? Or will the exclude statement int the alert block this information from the reporting function?
Exchange Report
Display current mailbox size Kunal Bajaj
editing the 'department' field in an existing request?
dear all, I'd like to edit (change) the 'department' in an existing request. This field is not a drop-down-box but generated by ADS (I guess)? Is there another possibility to change the department though? I could do it by changing the requester, but that's not a good solution... thanks for any input!
Lost Workstation Additional field data
The company I work for recently upgraded to ServiceDesk Plus 7.0.0 Build 7013. One major problem that has occurred is that the Workstation Additional fields that we had did not carry over to the new version. This is a major issue because we had information contained within these fields that is required to charge different departments for the equipment ordered, audit information, and billing information. Some of this information was only contained within the ServiceDesk software. How do we get this
Contract Module: "To View" instead of listing alp
In the SD6 Version I was able to view contracts in the contract module by when they were going to expire. In SD7 it is now listed alphab. so it much hard to quickly see when contracts are coming up for renewal. Is this going to be fixed? Listing alpha. is kind of useless. Thanks, HoopD
Asset Scan - Local workstation accounts
Hi, I was just wondering if it's possible for the asset scan to retrieve a list of local accounts configured on domain machines, or to list the accounts in the local Administrators group? Cheers
Un-necesarry Notification E-Mails
We find the notifications very useful, however the system generates some that are quite frankly pointless, and does not send some that would be useful. When a technician logs a call and assign's it to himself, receiving an E-Mail saying a call has been logged to the technician is pretty redundant, the web interface knows which technician is logged in so surely it is a simple matter to suppress this particular message. The same also applies to a call that is e-mailed in, if a technician forwards an
Reporting query and help
I would like a report that shows me the average time each technician has spent on requests by priority. I am failry sure the query below does this to get it I - Created a Matrix Report for requests - Showed technician down the left side, priority across the top and Summarized columns by average of Time Spent - I then filtered to show only completed requests for last month This is the query I get when I show query from the result. Can anyone - Confirm to me that the results should show in hh:mm:ss
Improved Customer Portal
The Customer Portal needs a makeover. There are many problems with the existing setup, including: 1. You can't edit all colours. 2. If you hide links, the word Links still appears 3. You can't reset back to default colours. 4. It should be a complete web page, not half. It is also generally un-professional and messy.
Sorting of Drop Down Lists
Not sure if this is a feature request or a bug. It is frustrating that when using the differnet dropdown lists in this application some are sorted alphabetically and others are not. Can you please either sort alphabetically or give us control over the sort order?
netgaer Monitor
dera Freinds , I have Netgaer swutch witch Firmware Version V1.3.0_0606 and i still have probeleme of monitorring I can't see any trape from Apmanager Please : Any help from You !!!! :P :P :P
AppManager Home Page - Service not available after restart
When I install the Managed Server the URL of the AppManager Home Page is made from the machine name. However, AppManager finds its own Home Page as available only by DNS name of the machine. When this DNS name is set, after restarting the machine the URL resets to the machine name therefore AppManager shows the AppManager Home Page as unavailable - of course AppManager works fine. Give us a solution, please. Zkallo
SP1 - New features - Process Monitor
Hi, I have one doubt about the new features... the process monitor associates the monitor to ID process or the process name? Also, after I upgraded to SP1, the OP doesn't recognize the new figures in the map directory. Why? There's a procedure to import the figures? Tks in advance. BRgds, Raquel
Desktop Central support XP SP3 installation
Desktop Central supports Microsoft Windows XP Service Pack 3 installation through Patch Management. You can deploy the latest XP SP3 through Desktop Central. romanus MEDC Technical Support Team
CHange requester on a ticket?
After our data import into Service Desk, some of our tickets did not have the requester mapped over quite correctly to our AD users. Is there a way for me to change the requester on a ticket? Thanks, Mick Reese
Monitoring Thermal Temperature of CPU
I am trying to monitor the thermal temperature of the CPU on the windows servers, can't seem to find a way of doing it apart from creating a possible custom rule, any help would be very appreciative
Email Alerts - Time of Day
Hi, I'm monitoring a critical service running on a server and have configured email alerts which works fine. However after business hours we would like to be able to change the alert so that it emails to a different address (SMS msg to on-call support). Is there any way to configure an alert to only be active during certain hours of the day? Thanks PB
Make Request Hidden/Private?
Is it possible to make a request hidden or private so that only a particular tech or admins can see it?
Request not being closed when using email link?
We've finally got our implementation running, but seem to be having a problem allowing the requester to close the ticket once they receive the email that it is in resolved state. They click on the link, which brings them to the Close Request page. Nothing happens when they click on the close button (the request stays in pending state) Is this a problem? Or something I missed in configuration?
Report - Category changed post-request
Is it possible to track in any way requests which have been recategorised after they were logged? We're implementing a new install of SDP and want a way to track how effective our categorisation scheme is.
Issues in 7015
Print Preview button in PO module still not working when creating a New Request - phone number for Requester does not show up please help thanks
Upgrade from Build 7100 to 7101 not possible
Hello, at the "About" dialog-windows on OpManager it shows "Build: 7100". I've downloaded the newly released service pack that updates OpManager to Build 7101 and follwed the installation instructions ( make Update of database, etc). The UpdateManager tells me then that i cannot install the Service-Pack, because it is not compatible with our OpManager Version !? any Ideas? Greetings Jenson
Addition to Available column in Reports
Is it possible to add subject matter in the "available columns" when generating a custom report. This would be handy for generating engineer sheets. Plus a print facility for when viewing requests as a quick report as a the moment i have to copy and paste the contents of "MY open or unassigned" into word to print these off. Thanks in advance Paul
New Request - cant manually populate contact number and dept
When creating a new request, the contact phone number and dept fields are greyed out. I can see that when I select the name under requestor details, it will pre-populate these two fields 'If the information was present within the active Directory that I synched into my SDP'. This is fine for calls from people within THIS Active Directory. However, we have a number of users who reside outside this AD (or any AD that I could synch with - no WAN link) who we still have to provide certain aspects of
Help! Unable to complete db restore in build 7013.
I have recently tried to update to build 7015 but it failed halfway through and rolled back. Then the SD server wouldn't start even though I ensured the stopdb.bat had been run before clicking on the icon to start sd. We ended up re-installed sd, updating to build 7013 (this version was the one we last took a backup from) and tried the restore. However, at the end of the restore process we get the error shown in the attached picture. I have tried two different backup files but I get the same problem
telnet action
I am setting up a telnet action to run an iis reset on a machine. I can do this from a standard telnet window on the machine from which I am running the website fine, however, everytime I try to do it through your program I am getting an authenticaion error, is there something else I should try? I am running from an xp machine and hitting a windows 2000 server. Parham Bridges
JSON Feeds
I would like to implement JSON Feeds in our company intranet. Is there any "how to" articles and/or documentation on implementing this with Applications Manager? Regards, Joe
Monitor cisco IPsec connection
Hi, Can anyone point me in the right direction to monitor IPsec sessions on a cisco pix with opmanager? Regards JvJ
Traffic not captured
Hi I am using version 6.1 professional Edition, Our ISP reports the traffic utilization on a monthly basis, and over the last 2 month we noticed an average of 1.3 GB of increase in traffic on one of the interfaces, but its not showing in netflow analyzer. I mean its not capturing the increase and on the traffic by Application it shows 2 major BW consuming Apps and all the rest are less than 1%. Is this an issue with the pc network card not being able to receive all traffic or is it a problem with
[Exception in:/jsp/tabComponent.jsp] null
Since having enabled SSL I am reguarly getting the error [Exception in:/jsp/tabComponent.jsp] null in the top bar area where I would normally have logout, settings etc. At first everything works hunky dory, but once I change menu items a few times, or save once too often, the bar disappears and is replaced with the error above.
URL to Domain User logon
Is there a way to link people to the Domain User logon? Currently if you send an enrollment e-mail out every ends up very confused on a Self-Service login page, which isn't where you want them to be, and selecting the correct tab isn't something you want them to have to do.
Scheduler - Soon to Expire Password User
Hello, I have an issues under Scheduler. When I setup the Soon to Expire Passowrd User, I just want to pick a certin OU. So I click on Add OU and pick that OU. It will show up selected, but a few hours later (not show how many) I go back and see that it is back to All OU. Can someone please help me out with this. Thanks!
AppManager Performance
Hi guys, I need to monitoring about 3.000 devices. Can I use severals AppManager servers (like in a cluster)? How many agents can AppManager monitor? Thanks, Artur
Workstation IP Query
Can someone help me write the following query reports (I have no idea what I'm doing )? Workstation: IP, Resource Name, Department, Site, MAC Address (sorted by IP) & Workstation: MAC Address, Resource Name, Department, Site, IP (sorted by MAC Address) Thanks, Nate
Clearer Visibility of Link To Problem or Change From Incident Page
At present, whilst looking at an incident page, it is not clear if that incident in linked to a problem or change without selecting the drop down options for problem, change or actions. If a technician is not aware of any related problems or changes, they may not think to check those places to see and attempt to resolve the incident seperately. I would like to see a simple indication that said incident/request is linked without the need to use any menu options, i.e. by adding a number next to the
Disk I/O data collection
Hi I am using OpManager and have added the following monitors: IO Batch Writes IO Outstanding Reads IO Outstanding Writes IO Page Reads I have specified the threshold and rearm alerts and the monitors do show "normal" However when I click on the monitor to view a report it shows "no data available" How can I generate a report on the IO data? so i can work out the averages over a week? Thanks Joe
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Server 2008 Compatible?
I'm rolling out some 2008 Servers and want to migrate OpManager 7.0 to one of those servers. Is OpManager 7.0 compatible with Windows Server 2008 Standard?
routing change request approvals
is it possible to do the following: - automatically have a request generate a change if it is required - then automatically route change requests (one after the other) for approval and not allow any changes to the request except by the one it is currently routed to? - then once the change is complete, have the change and request automatically resolved once something is placed in the resolution field? we are needing an automated process for change management as part of our DC certification. thanks
Unable to change Workstation Status from "In Store"
Hi, We've been using SD+ Pro 7 for a couple of months now (currently build 7004), and I have been having trouble getting the imported workstations marked as "In Use". No error is presented but the state remains constantly "In Store". I've tried Actions -> Modify State from the summary page, or from the Resource Summary, Resource State - In Store [change] yet neither of these seem to work. Interestingly, when the Assign / Associate window pops up from the Resource Summary window, it shows Asset is
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