Deleting Request does not remove the attachment
Hi I have a number of requests with attachments that I do not need any more. If I delete the request it does not remove the attachment which means my database and backup are just getting bigger and bigger. Having asked about tidying up the database after deletions I was given this:- c:\Adventnet\Me\servicedesk\Mysql\Bin>mysql.exe -u root -P 33366 servicedesk Mysql> delete from aaaaccsession; Mysql> delete from auditrecord; Mysql> delete from recentitems; Mysql> delete from errorlog; When we delete
edit variable ServerAliasURL
Does anyone know how and where to edit the ServerAliasURL I have ServiceDesk Plus running inside and outside the FW with Proxy servers, but the notification messages send the actual server host name instead of the public one.
question about the survey
Is it possible to receive a notification when an user complete a survey? (by email for example). Because today, it's not possible to say when someone complete or not the survey (only when you go on the specific part on the appli). It's possible for us to track the comment added on the survey. Let me know.
Assets Scan question?
Hi, I'm currently evaluation ServiceDesk Plus, and I have some question during using it. 1. Can I avoid to scan some PC when I use "Windows Domain scan"? 2. Why I cannot scan any software in Linux PC? I have started SSH or Telnet service in my Linux. However, SD+ only scan hardware infomation. Best regards, Letter Lam
Automate emailing of changes to public folder
I'd like to automate the (body) text and actions of changes we undertake in SDP to a microsoft Exchange public folder. Long story as to why I need to do this (dont ask). Is there any functionality in SDP that would enable me to do this ?
Move a Server Between Probes
I like to move a server from one probe to other probe without losing the server history can i do it if possible how that can be done..
MYSQL error. ../mysql/\bin\mysqld-nt: Can't open file: 'com
I am getting this error after running out of disk space. Any ideas? Thanks ../mysql/\bin\mysqld-nt: Can't open file: 'comp_eventlog_hr_trend.ibd' (errno: 1)
Non-Imported Users Logging On
Hello All, SDP v7012, Users who have not been imported into the system can still logon. This was not the case prior to 7 I am in an environment where not all users of the domain should be able to logon to the system. What's the deal here? Why was this changed?
Forwarding Request leaves no history?
Am I missing something or does the action of forwarding a request not get logged anywhere? Is it possible to add this as a feature - at a minimum, I should be able to see on the history tab that I forwarded a request and to whom. It would be nice if the history also included any attachments that were sent.
Evaluation - Questions
We have been looking at this product for a couple of weeks now and have been very happy with the data presented. I do have a couple of questions. First, we have several sites that exist in different time zones. We would like to import logs sent to us from other sites for review and auditing. Can FWA adjust for the time zone difference? Through the drill down reports we can even see (via the web traffic reports) what URLs a specific user is visiting and how much data they have transferred from that
Adding MIB to the AppManager
I have added our Application MIB to the AppManager. The traps our application sent to the AppManager are being recieved and esclated by the AppManager by an E-Mail but the traps are not being parsed and the mail that is being delivered has only the OID's. How can I get AppManager to recognize the new MIB and when sending alerts, send the appropriate notification? Yossi Shteingart
Anonymous solutions portal access
Hi All, Can anyone tell me if its possible to allow anonymous access to the solutions portal and if so how? cheers Oh I'm on version 7.0.0 Build 7014
duplicating hosts
Hello, I'm new to appman and I'm trying to figure out if it's possible to duplicate a host. For example, I have a host with all the checks and thresholds in place and have another host which is essentially the same expcept for the hostname. Is it possible to duplicate that host with a different hostname? Alaw Guo
SAP Monitor for Unix
It took me 30 seconds to setup SAP monitoring on a Windows server, but for a UNIX server and SAP, I never get any data back. Are there additional prerequisites I need to be aware of for SAP on UNIX? Martin Dillender
Support for PDA's / WIndows mobile deviced
Just wondering if anyone was using PDA's or windows mobule devices for technicians to comment and close tickets remotely. Any issues I should be aware of before we look to purchase the s/w. Thanks all.
Bind Netflow server to IP
I have OpManager and ServiceDesk bound to specific IP's on a box so they can all use port 80 and have DNS entries easily assigned but I can't figure out how to bind the Netflow server to a specific IP address. Any ideas? Cheers Dan
Association application & IP
Actually i use the application mapping with ip address. My servers have change of ip address: many applications all the range IP has change many applications only a part of the range ip has change many applications will disappear new applications use a part of a range IP of an old application If i create new applications with IP range of existing applications, does the functioning of netflow is normal? If i delete application in application mapping, do the statistics are lost ? regards
I failed add on Linux.
Dear support-teams. I failed to add Linux. I as follows at Linux. 1. edit the syslog.conf file in the /etc directory. - *.* @192.168.10.12 (this is ELA server.) 2. edit the service file in the /etc directory. - change syslog service port number to 514. 3. restart the syslog service - /etc/rc.d/init.d/syslog restart I add Linux at ELA server. I attached jpg.file thank you in advance. Ko Young Suk Telemant Corp.
7014 - New Change Calendar Views - Not working IE7
Thanks for the Change Calendar feature changes implemented in 7014. Seem to work fine in IE6 but don't appear to work under IE7. Just get a browser exclaimation mark in the bottom left status area, and the screen doesn't change/update. Regards, Andy
Percentage complete on configurations
As a computer runs the installation, it would be helpful to know how much of has been completed on each workstation.
Live feedback of agent status & pinging stations
The problem that I have come across is that something can happen to an agent but I have no way of knowing. It would be great if the agent can run as a background service on each client and report back its status. It would also be helpful to know whether the station is currently up/down. If a new computer is under my SoM but doesn't have an agent installed, DC should automatically install the agent.
custom actions changing the status of request
I would like to be able to set-up custom actions that automatically change the status of the request. For instance, when I respond back on the request and if I need more information, I would like to create an action called Need More Information, that would allow me to write the information that I need from customer and also places the status of the request from open to Need More Information, rather than having to change the status manually after a reply has been made.
Reply and Forward buttons at top of conversations
When replying to a conversation it is frustrating to have to scroll through the entire email before being able to press Reply or Forward. It would be much nicer to have these buttons at the top of a conversation to save scrolling through the email.
Persistent Support for web server using SD Plus
Hi, We are using SD plus as delivered with default web service and database. Like to enhance web server performance by turning on Persistent Support. Understand SD plus is using TomCat. Cannot find where is the config file for this. Appreciate advise from anyone Thanks and regards, Jupp
Cisco 6500 Interface Description
Is there a way to make the interface description display the real interface description listed in the Cisco 6500 switch? Looks like it defaults to the interface index number and dome sort of description (or interface type) but the description displayed isn't the real interface description. I found the thread below which I believe is similar to mine but the thread didn't make a lot of sense... <Sorry, I can't post the link> Is there a way to get OpManager to display the REAL interface description?
Approval For Solutions
At present it is possible for a technician to add a solution to the solutions database without anybody checking through to make sure it is accurate. This can lead to public solutions being made available that are not technicially accurate or suitably formatted to fit with the IT policies. I would like to see an option that can be set to enforce an approval process for solutions before they are entered into the solutions DB.
tasks database schema
I'm trying to develop some custom reports on the tasks area of ME, does anyone have a schema for this area of the database ? I have checked previous posts but not been able to find any schemas with relationships shown for this area. Many Thanks
Integration of SupportCenter and Service Desk
We are interested in using SC+ for managing requests & incidents submitted by external customers via the web portal or email. Meanwhile, we are interested in using SD+ for managing work related to the customer's request plus all other ITIL tasks (change, asset, etc). Our questions are: Can we "combine" SC+ and SD+ into a single app and database? If not, what would you recommend to integrate the two app and data? Thanks H
Custom Report for "Solutions"
Has anyone created any custom reports for the "Solutions" data using Crystal that they would be willing to share? I need to create a report showing when the solution was entered, the author, category etc.. I am hoping someone has already culled through all the tables and done this already. Thanks in advance for any help you can give! Chris
Configure the link when open a ticket
Hi again, Can we configure the link when a user open a ticket? We have now a link like this: h**p://ucpfhds01:80/WorkOrder.do?woMode=viewWO&woID=4678 and we want like this: "Problem number 4878" It's possible? Best Regards,
Custom Notification e-mail
How can I adjust the e-mail notifications to include the "Created By" field?
Can I just update my license?
Can I just update my license on my build 6003 ServiceDesk Plus software? Then later deal with upgrading to the latest version? Or am I forced to upgrade with my new annual license? Thanks again for your time. Bob
Upgrading to the latest version from build 6003
Hi, I am new to this board. I am new to the ServiceDesk Plus software. I have a question about upgrading to the latest version from build 6003. I have attempted the upgrade path as detailed at manageengine.adventnet.com/products/service-desk/service-packs.html on a spare server, which will become our new HelpDesk Server. And well...the application stopped responding. It would begin the process of starting, but then would hang. I tried to uninstall the hotfix, but to no avail. I tried to proceed forward
Cannot display operations on Web Services monitor
Hi, After creating a Web Services monitor. The operations available are not displayed when i click on the "Add Operation" link on the "Operation Statistics" tab. Does anyone have the same problem ? Thx
Table header value not found, and other data failures.
What do the below errors mean? Could this bt the cause of SLA not working?Running ServiceDesk Plus Professional 7015 [11:21:46:247]|[05-13-2008]|[SYSOUT]|[INFO]|[20]|: Error !!!. Table header value not found for key - | [11:21:46:247]|[05-13-2008]|[com.adventnet.servicedesk.helpdesk.workorder.action.WorkOrderColumnTransformer]|[SEVERE]|[20]|: Error !!!. Table header value not found for key - | [11:21:46:247]|[05-13-2008]|[com.adventnet.servicedesk.helpdesk.workorder.action.WorkOrderColumnTransformer]|[SEVERE]|[20]|:
I found that failed WMI.
Dear support-teams. I found that failed WMI at "click here to change". but, I successed snmp I want WMI. I want solution. Thank you in advance. Ko Young Suk Telemant Corp., Korea.
HTML Mail from Outlook does not display body of email
When I receive a HelpDesk request from someone using Outlook - and they send the email as HTML, I only get the subject line of their email in Helpdesk, no body of the email request.
Need more custom links
Hi, On the snapshot-page it is possible to add custom links e.g. to open a browser with the IP-Adressof the device. However, I have some devices, that I have to open via telnet or a rdp-session for the servers or via VNC or something like that. Is it possible to open another program instead of opening a webbrowser? And if so, how? Greetings Juergen
Event Log monitoring
Hi Guys I am setting up even log monitoring on some of our servers. I see that on the email actions that are sent out do not contain the information from the event that triggered the alert. Is there anyway that i can get this done as i need Applications manager to log a call to our Helpdesk software and it needs to contain the event information. Kind regards Joe Joe Boulton
Excel Formula for Asset Import
Does anybody have an Excel formula for the following please ? I have tested the import assets function in SDP. Works well except that usernames in our current system are stored as Joe Bloggs. In SDP they are stored as Bloggs, Joe. If I leave SDP to odrt this then it created new users. So I need an Excel formula that changes Joe Bloggs into Bloggs, Joe. Many thanks in advance.
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