Problems in asset module
Hi, I have some problems when i try to order the printers by name or model, i get an error: �Error has occurred during response. Please view the error window for more details� When I click OK opens a new window with an error �http status 500� with the information that i send in attachment. Can you help me? Best Regards
Thank you SDP team
Just to say Thanks for all the work that has been put in in recent months to move the product on and the volume of fixes and minor enhancements that have been added to the V7 product. Regards, Andy
create and save custom reports
Hi All, I would like to create a custom report and use that for all of our customers. When i click on custom report I can create such a report, but I can't save it. What i would like to achieve is that this custom report is made monthly for every customer automatically and mailed to this customer. I know it is possible to automatically generate a report and mail it to the customer, but not with a custom report. Can anyone help me ?
Upgrading to the latest version from build 6003
Hi, I am new to the board. I am new to the ServiceDesk Plus software too. I am trying to upgrade to the latest version of the ServiceDesk Plus software from build 6003. I attempted the upgrade path as detailed at manageengine.adventnet.com/products/service-desk/service-packs.html on a spare server, which will become our new HelpDesk Server. And well...the application stopped responding. It would begin the process of starting, but then would hang. I tried to uninstall the hotfix, but to no avail.
Change planning
Hi everybody, Who can help me with the following. We have now an Excel sheet where we put on our changes. in the columns we have several steps to be taken. - Functional Design - Technical Design - Development - etc. In the fields the finish date is filled in, so we can see the status of all changes on one sheet. But we want to have this in SD+, can anyone help me with this. or does anyone have experience with the same setup? See in the attachment the excel file. Please let me know Jeroen
Maps Infra structure view not available
Hi all, We are experiencing a problem with Servers Infra Structure view under MAPS. The error message is: No Infra Structure View found with this name. We tried to recreate it, without success. No we have 2 records with the name "Servers", but both are not working. We installed SP1. Atached maps.conf file, maybe it helps you.
Unhook Global and Asset views from admin role
So far as I can see the Global View and Asset tabs on the Home screen are tied to the admin role, but these are very useful views for, say, IT management to be able to keep an eye on the overall situation. It would be handy to have these tied to some other permission.
Reporting in SC+ 7.0 Using Account Manager Field
Hi, I am waiting for hotfix 7004 before I upgrade our SupportCenter installation. However, I did want to confirm in a bit more detail the reporting enhancements being introduced in release 7.0 that allow you to report using the Account Manager field. Once hotfix 7004 is out will it be possible to use the report wizard (as against using the custom query option) to build a report showing requests grouped by account and filtered by the Account Manager field? Will it be possible to add the Account Manager
Cant login to supportcenter
Hello, We have a huge problem. We cant login to our supportcenter. We get the loginscreen, but after we enter username and password all we get is a blank screen. Quick help is greatly appreciated. /Anna
Duplicating Requests with PNG attachment results in 0k file
One of our users recently tried to duplicate a request which had a PNG screenshot attached. The new request was duplicated as expected and the attachment was present. Unfortunately when trying to open the PNG file in the duplicated reqest nothing is displayed. Whilst debugging the issue I found that SupportCentre has made a copy of the attachment and placed it in the attachments folder for the new request. Unfortunately this file has a 0K size and contains no data. Can someone please confirm whether
Modifying $RequesterName in Ack E-mails
Hello... I have been tasked to try and modify the $RequesterName field in the acknowledgement e-mails that SD sends out. I see by the Requesters schema that the First_Name field is linked to the SDUser table. Is there anyway I can change it to be linked to the Middle_Name field? My knowledge of MySQL is growing daily and I have no problems with changing the database in any way. My knowledge of Java, however, is nonexistent. Any help you can give is greatly appreciated. Thanks. AndyW
error message "access denied", so i attached ppt f
Dear support-teams. I attached ppt file. I want solution. please. thank you in advance. Ko Young Suk Telemant Corp.
I think, WMI problem....
Deam Support-teams. I success at remote host. (OS:Windows 2000 Server) and I run WMI, I confirm in OpManager However, I not operate at winxp_pro. and I run WMI service at services.msc The result to use OpManager failed. (I found that failed WMI service) so, I want to run normally WMI service. Do you have the method? thank you in advance. Ko Young Suk Telemant Corp.
I found that error message "Access Denied"
Dear support-teams. We testing eventLog Analyzer. We found that error message "Access Denied". Then, I run as follow. 1. firewall disable. 2. run RPC at Services.msc 2. netsh firewall set service type=REMOTEADMIN mode=ENABLE profile=all but, I not successsed. I want solution. Thank you in advance. Ko Young Suk Telemant Corp.
Email Messages Bytes/Sec and email size
Hello, I have OpManager 7 and I need to know the size of the emails sent by Exchange. I have found the Message Bytes/sec under Message Transfer Agent Monitor but it does not shows any data it is the same with the TCP/IP Receive Bytes/sec and TCP/IP Transmit Bytes/sec monitors. Am I doing something wrong or OpManager cannot provide that information? Regards, Manuel
after updating to 7015, assets associated with user is gone!
after i updated to 7015, in the new request, when i put in a requester name, the asset for the user used to populate by itself. now it doens't seem to be doing that? y?? however if you go to the request view, then you see his assets in the 'assets belonging to the user'? i was using 7011 and then i updated with 7015. is it ok? or should i have done 7012 'cos 7015 was just a hot fix??
Need CCNP Exam details
I am trying to start self study for CCNP. I've had a look at cisco website and it lists the requirements. So for this can anyone recommend a good self study guide.? and plse let me know what is the current version for the same? listed below, 642-901 BSCI Building Scalable Cisco Internetworks (BSCI) 642-812 BCMSN Building Cisco Multilayer Switched Networks (BCMSN) 642-825 ISCW Implementing Secure Converged Wide Area Networks (ISCW) 642-845 ONT Optimizing Converged Cisco Networks (ONT) Any other things
archiving old requests
Is there a way to archive old requests? For example we want to be able to archive requests that are over 1 year old. That way users will not have to sort through thousands of requests.
SD+ and IIS
I've read a few threads on this so far but I wanted to know if there's been any change to the information I've received. Is there/Will there be a way to install SD+ into IIS rather than running from the apache tomcat server? Cheers Dan
I fount that error message "RPC server unavailable"
Dear support-teams. I failed as follow. Local Host : 192.168.10.12, EventLog Analyzer Server Remote Host : 192.168.10.5, We are the host to collect the log. - machine_name : YSKO-PC - domain_name : WORKGROUP - user_name : ysko - password : 12345 We run as follows in wbemtest of the localhost. 1. Type "wbemtest" in the text box and click OK 2. In the WMIT window that opens, click Connect 3. In the Namespace text box, enter \\YSKO-PC\root\cimv2 4. In the User text box, enter YSKO-PC/WORKGROUP\ysko
Create Hidden Category
The ability to create hidden category to be able to assign stuff like subscribed emails directly into that category without having requesters being able to choose that category.
Integration of SupportCenter and Service Desk
We are interested in using SC+ for managing requests & incidents submitted by external customers via the web portal or email. Meanwhile, we are interested in using SD+ for managing work related to the customer's request plus all other ITIL tasks (change, asset, etc). Our questions are: Can we "combine" SC+ and SD+ into a single app and database? If not, what would you recommend to integrate the two app and data? Thanks H
Managed Server not refreshing
I have Admin Server running and several managed servers (application manager) running on seperate servers. The status of monitors, etc are not being refreshed automatically. I can refresh the managed servers via the Admin/Managed Server/Refresh option but the refresh does not happen automatically. My experience of Managed Engine is small as I have just picked some of this work up whilst a colleague is away but I cannot see any obvious reason or where the polling frequency would be set. Gary
Reset "on-behalf of" and IE auto-completion
I have two questions. 1. I do not have any options to allow users to reset passwords on behalf of other users. According to the manual, these are supposed to appear in the admin tab under "unlock" options. 2. Once a user has unlocked themselves using the secret questions, the answers are then avaliable for "auto-completion" in IE. This seems like a major security issue. --Dan
At-a-Glance Report ByteSec In and OUT problem
Hello, In OPManager, the At-a-Glance Report, the two graphic report Byte/Sec In and Byte/Sec Out goes never far as 200K. If i see a small used interface, the graphic is automaticaly adjusted. But with normal used interface, i cant see the graph with my real traffic because of the 200K Byte/sec limitation of this graphic. Any idee to resolve this problem ?
OpManager Customer Monitor Mail
I am trying to monitor my postfix queue through opmanager have gotten as far as getting the mail queues to output in an snmp walk but I can't figure out which mib I have to use to get this into op manager or if I can just use the OID to import this data in. I am using op manager 6. I am trying to get this into op manager so it can monitor the queues. I am having trouble adding this as a custom monitor because I am unsure what MIB it needs to be mapped to. Any help would be greatly appriciated. mail:/etc/snmp
Requester Email start with underscore _
Hi Support, Can you help me why does service desk not accepting emails starts with underscores(_)???..... Request Mode: Email so this means the user is sending a request via email not in portal thanks
Build 7014 does not let you change REQUESTOR
After upgrading from 7011 to 7014 we can no longer change the requestor on any ticket. I didn't see that mentioned in the 7015 release announcement. We are running on Windows 2003 with MSSQL Please advise.
Announcement Notification E-mails being sent as Plain Text
Good Day, We are running 6012. All our e-mails are coming as HTML but our New Announcement Notifications. What could be the cause? Thanks.
Adding/Editing Additional Fields Issue
I am working in ManageEngine ServiceDisk Plus version 7.0.0 Build 7013. The issue I am having is in the "Request - Additional Fields" in the Configuration Wizard and in the Asset Management. I can not change the fields on the labels under the Pick List. It will allow me to Delete and Add Items, but when I finish editing and select "Save", it all disappears. When you exit the program and go back into it, the old information is there. It just started this issue with the last upgrade. I have attached
PMP 5.2 Released!
Hi, We are glad to announce the release of PasswordManager Pro 5.2 (build 5200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 5.2 Download: http://manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of PMP 5.2 * Support for changing the privileged passwords of remote MySQL servers and HP ProCurve devices from PMP GUI * Periodic password synchronization
no display dashboard.
Dear support-teams. Must I install the syslog-ng in Linux? And, We added the host-name to use the eventLog of the windows. But, We do not appear in the dashboard. Do I have the thing to set at the windows? We want solution. thank you in advance. Ko Young Suk Telemant Corp.
SDP6 fails to start after SDP7 upgrade failed
I recently attempted to upgrade my SDP6 6015 to SD7, the upgrade failed and indicated a rollback. SDP now fails to start. The following events were logged: Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 2008/05/13 Time: 10:51:51 AM User: N/A Computer: JNBCWSSRV03 Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at . Event Type: Error Event
I do not know a remote host add way.
OS : windows XP Pro Local host ip : 192.168.10.12 We succeeded in local host. And, Remote host Ip : 192.168.10.5 We add a remote host. But, I do not know a remote host add method. I want solution. I attached doc.file to the e-mail. Thank you in advance. Ko young Suk Telemant Corp.
I fount that remote host ip error message.
Dear support-team. Remote Host IP : 192.168.10.5 but, a host ip is 222.239.74.182 at picture. I do not know the reason. I want solution. Thank you in advance. Ko Young Suk Telemant Corp.
Missing Events in personal Reports
Hi, in our daily report send by mail are some events missing. When we take a look at the report manually the events were shown correctly. Something we can try to correct this failure? Thanks
Best Practice for Clearing Event Logs
I am in the process of evaluating the software and had a question in regards to how the PC event logs are cleared. Are they cleared or does this manually have to be done? Right now, I'm getting an error that my test server has a full security log. Thanks,
URL reporting with Checkpoint NG R55
Hi Guys, I've installed a trial of the product and am getting logs from my Checkpoint NG R55 firewall successfully via unauthenticated LEA connection. I seem to have one problem - no URL reports are working correctly. One the "Top URLs Report" I see: No Data Available. Checking my firewall logs in Checkpoint SmartTracker I see that the URL info is being logged but it is contained under the "Information" field and the "URL" field is empty. Does the FirewallAnalyzer expect this data to be under "Information"
Enrollment by OU in a Non Exchange Enviorment
Just in case you are looking through the forums for information.......If you are not using Exchange as your mail server, and you try and send out the Enrollment by OU instead of by each email address, NO EMAIL will be sent. There is however a fix for this, although I am still waiting for it after two weeks now. Basically, this software is assuming that you are using Exchange for your email server and when sending out the Enrollment by OU, it is trying to pull the email address from the Exchange field
Automatically assign new contact to an account
You should be able to add a list of email domains against an account. Then when a new contact registers an issue then if their domain matches one listed against an account, then they should automatically be assigned to that account.
Next Page